The German Sony Support is an abolute joke.

Ive had a Xperia Z3 Dual for 3 months when the Touchscreen stopped working. Back in "the dark days" i used to work for apple support, so i know stuff breaks all the time, so i wasn't mad and sent the phone in.
DHL lost the package... "Ok" i said, as it happened during my support days as well "No biggie" i thought. DHL told me to contact sony as they have to do an internal investigation as to what happened.
And here's when the ridiculous part starts. Tried to contact sony over the phone twice - waited 28 minutes and 34 minutes respectively...reached no one . Chatted twice with the support ( waiting time was ok the first time, the second time i waited 1 hour and 10 minutes !) , got promised that they escalate my issue and that someone will contact me within 48 Hrs. Of couse no one did. I've sent an email describing the issue, thats still unanswered ( its been 7 days).
I mean i wasn't expecting much...but every single of sonys competitors has support thats lightyears ahead. Dell, apple and samsung are literally in another galaxy (pun intended) when its comes to customer care.
I'm and absolute loss what to do next... my smartphone is lost to the ages and sony just doesn't give a. Should i contact a lawyer next?
"Xperia care"? more like "Xperia don't care".

It's even a joke that a corporation in the size of Sony has no local repair centers, in Germany they got just a single support Center, so it expires more than a week, the employer on the phone told me it will take around 2-3 Weeks, just for changing a **bleep** simple Audio Jack, worth $10... So what need I to do now? it's my business phone and I can't take 3 weeks vacation until Sony is able to link two flexcables with each other? This support is what it makes my phone more hundreds Dollar worth, huh? No exchange device nothing? If Sony would built in a higher quality Jack there is no need to get that annoying Situations, but I feel tricked, the software update for. 283 Generic unbranded has more than three weeks delay until now, but Telekom Consumers got it at release day? Guess I will change to wiko or something similar, high quality work with nice hw where I don't have to pay the name for products that can't stand moderate using for 11 months.... Shame on Sony!

Similar Messages

  • I have purchased my apple iPhone 5 from Germany, and now I am back to India. I need to contact the German apple support team for queries related  my device. How to contact the apple support team in Germany from India ?

    I have purchased my apple iPhone 5 from Germany, and now I am back to India. I need to contact the German apple support team for queries related  my device. How to contact the apple support team in Germany from India ?

    Warranty and support is only valid in the country of origin, or in the case of a device purchased in an EU country, only in an EU country.
    Unless you will be visiting an Apple store in one of the EU countries before the warranty expires, you are pretty much out of luck.
    FYI, the Contact Us link at the bottom of the page provides the appropriate contact information for Apple.

  • Does the mozilla OS support sony xperia tipo(single sim)?

    Does the mozilla OS support sony xperia Tipo(single sim) ?
    If yes how would i be able to install it in my mobile phone and will it function properly and smoothly ?

    You can get start from here:
    *https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS/Porting
    *https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS/Preparing_for_your_first_B2G_build
    *https://wiki.mozilla.org/B2G/Porting
    btw, This is support forum, we dont handle this type of question, however you can ask porting related help at b2g mailing list or [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23b2g irc channel].
    *[email protected]
    *irc://irc.mozilla.org/b2g

  • What are the new sony phones which support flashlite 1.1?

    Hi friends,
    Can you please tell me that what are the new sony phones
    which support flashlite 1.1?
    and which have wallpaper etc. in flashlite.
    regards
    vivek

    Here
    it is a link in this very site!!!

  • Completely unsatisfied by the Sony Support

    Hello Everybody,
    Just to share my bad experience with the sony support.
    I have acquired a Sony Z1 Compact this year in February from a french telecom operator Sosh with one year of warranty Sosh If I stay with them, Or 2 years with Sony if I leave Sosh.
    I have got an issue with my Z1 compact , it is impossible to have a normal communication with someone, all people with who I have a call , ask me every time to repeat myself.
    So It was not possible to continue like that, a problem is probably coming from the micro.
    Therefore, I have contacted the sosh support first who has taken my mobile and sent it to the Sony repairer (SBE) . And 2 weeks after , I have received it saying that after test, everything is ok, so nothing had been done to my mobile.
    SO I have continued to use it with my "headset mic" but I  was really not satisfied using it like that.
    And with all personal issues, it was difficult for me to find a backup phone during the time it was at the repairer.
    Then I have left Sosh, and I have sais my self. OK now, it should be ok because I will send my mobile directly through the SOny support and it will be repaired quickly and I was confident because it was SONY.
    SO I have opened a case to the sony support, they took the mobile, sent it to the repairer, and again it came back with the same problem.
    I was really upset, So I have said, ok I will explain my case by chat with someone from Sony.
    I have asked a new mobile because it was the second time I received back my phone without being repaired.
    He told me that He will escalate to the manager.
    But I have not got any answer from him, even if I have explicitly asked to contact me and not to forget me.
    So I have chosen to call them directly by phone, after having explained my issue to one from the Sony Support, they just advice me to send it again to the support , even if they have constated the problem , because they have difficulties to listen me because of the problem in their SONY Z1 compact Product.
    Then I have understood that Sony is not serious.
    Before I was viewing SOny as Apple or Samsung, but there is a big gap between them.
    I am pretty sure that in future, I will buy another Sony Product.
    Sorry for my english,
    M AIT

    Would it help if you spoke to Xperia care live chat http://www.sonymobile.com/global-en/support/contact-us/
    For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

  • HT5182 I wonder if iPhoto supports the new Sony DSC-RX100 II camera.

    I wonder if iPhoto supports the new Sony DSC-RX100 II camera. I know it is not supported by Aperture. Can anyone help please?

    It's the system that supports the RAW formats. So if Aperture doesn't support it neither will iPhoto. 
    You'll have to wait until a new Digital Camera RAW Compatibility Update is issued by Apple for the camera. 
    OT

  • Can i reset my apple id security questions at the german support hotline?

    hi,
    unfortunately i forgot my security questions for my us-appleid, now i want to reset them, but i am in germany at the moment.
    my question is, is it possible to reset them via the german support hotline?
    please help me :/

    Hi tschaschdin,
    Welcome to the Support Communities!
    You should contact Apple US Support for your Apple ID security issues. 
    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
    You can attempt to answer your security questions in order to change your rescue email.
    If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    - Judy

  • There is no "Great Britain" in the German version of icloud.

    Hi, I use the German version of icloud. In the address section there is no chance to choose "Great Britain". I cannot type it either. What went wrong?

    That's great! But hopefully it is still afloat as my son lives there.
    And no: There is no England, Wales or even Scotland at hand. The map seems to be totally blank in this area. And guess what: As I tried Great Britain: the next available country in this list was chosen. It is Malaysia.
    I am grateful for your support and I do love Your humour!
    Cheers.
    Andreas

  • Which language is better to develop the software that controls the Tektronix-Sony 370A Curve tracer and how to approach it?

    Which language is better to develop the software that controls the Tektronix-Sony 370A Curve tracer and how to approach it. I a a fresher in this field. Please any one help us developing the software.

    If you're looking to develop a driver for the instrument, one already exists and can be download here or you can get it off of the driver disk that comes with LabVIEW. If you're asking for the best language in which to write an application program that uses the driver, the obviously the answer is going to be LabVIEW. Note that you might get a different answer if you post the question to a Visual Basic or C++ forum but those answers would be wrong.
    Message Edited by Support on 11-26-2008 01:33 PM
    Message Edited by Support on 02-17-2009 09:30 AM

  • Any way to process the new Sony a77 m2 RAW files , I know it is early :)

    Any way to process the new Sony a77 m2 RAW files , I know it is early
    Just curious if there is a work around now.  So, I can get it in LR
    HG

    There is no Adobe raw support yet for this camera that was only announced May 1. 
    You’ll have to wait until the public release candidate for either LR or the DNG Converter becomes available at Adobe Labs at some point in the future:  http://labs.adobe.com/
    If the sensor and optics are exactly the same as a previous camera, then you might be able to hack something into working by hex-editing the raw files to pretend they are that other camera, but I don’t have any information about what camera that might be.
    About the best you can do, for now, is use Sony’s software to output TIFs from your raw files, and then edit those TIFs in Adobe software.  Be sure to adjust the WB before outputting the TIFs.

  • Where is a German language support forum?

    Where is a German language support forum? Is it really necessary to ask all questions in English language? Not for everybody is it possible to post its problem in English language - and due to the price of the product I can expect to have support forums in different languages.

    http://forums.adobe.com/community/international_forums/deutsche

  • Driver files needed for the following Sony dvd/cd rom drive: "dvd-rom ddu 1615". windows xp

    Driver files needed for the following Sony dvd/cd rom drive:  "dvd-rom  ddu 1615". 
    The dvd-rom drive will not read any type of dvd or cd.
    desktop computer:  Dell Dimension E310 , windows xp, service pack 3.
    This Sony dvd rom was installed (by someone else) and replaced the dvd rom that initially came with the Dell E310.  
    Where can I find driver files for this dvd rom?
    Thanks,
    Denise

    Hello Denise,
    Welcome to the Sony Community.
    All of the Sony internal optical drives are plug & play with Windows so no drivers are required for detection in your PC. If you are having issues getting your drive detected then please try the following:
    • Ensure the Sony drive is set as a secondary master by itself. If you have another disc burner or a zip drive on the same IDE cable, please separate them.
    • Ensure you have the latest Service pack for your Windows operating system and any other updates for your system installed.
    service, storage support email
    • Please remove your secondary IDE channel from the Device Manager.
    If the issue is still not resolved, service may be required. You may contact the Sony Storage support team by e-mail at: [email protected] for further information.
    Thank you for your post.

  • BB Tour German Language Support

    Is anybody aware of an option for German language support on the Tour (or a work around)? I am receiving several SMS from Europe on a daily basis and it takes some guesswork on my end, trying to figure out certain words since the Tour inserts random characters for umlauts such as ü ö ä and so on....   Gets to be very frustrating after a wile. With the Tour being marketed as a world phone I am rather surprised that this is not an option, unlike with the Storm OS where German is an option. But then again - the Storm is sold in Europe. Please help

    I'm new to this forum and I'm having the same problems with texts from my German colleagues.  It would be nice if Blackberry or someone here, in the forum, could let us know about a German language option for the Tour.

  • Cant Contact Sony support from website-broken link

    Try to click on "Xperia L" on this page to receive support:
    http://www.sony.it/support/jump/list
    this is how sony support its customer.
    thanks you. 

    http://www.sonymobile.com/global-en/support/contact-us/
    You should try here.
    All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

  • Does iLife 06 recognize the new SONY HDR-SR7E  High definition Hard drive

    We have the new SONY High definition Hard drive recorder.
    I have iMovie06 and the new upgrade iMove08.
    I want to import into 06. When i try it says "no camera detected" but it imports fine into 08.
    Any ideas?
    I dont want to use 08 and then import into 06 because i am worried about it duplicating and we do not have a lot of disc space, and also the quality seems dreadful when i view in 06.
    PLEASE HELP - i have so much video to edit, and i really want to use just 06 as i know what i am doing!

    Rich Kyd wrote:
    We have the new SONY High definition Hard drive recorder.
    I have iMovie06 and the new upgrade iMove08.
    ... i am worried about it duplicating and we do not have a lot of disc space, and also the quality seems dreadful when i view in 06.
    PLEASE HELP - i have so much video to edit, and i really want to use just 06 as i know what i am doing!
    sorry, rich kid, .. I don't get all that ..
    a few remarks from here:
    iM08 is esp. made for that HDD corders.. why not using it?
    never judge pic quality in iM itself.. esp. iMHD6 is made ONLY for TV delivery and it delivers excellent quality.. standard PAL/NTSC, interlaced, 'low' resolution, 25/29.97fps ..
    HiDef = ~40/50GB per hour.. so disk space shouldn't be an issue in times, you get 500Gigs for ~120€.. you spend so much money on your recording device (and hopefully on your telly/'screen'..) , now you have to 'add' some investment to your edit hardware
    iMHD6 doesn't support mpeg2, and it does't support that AVCHD-'flavour' of mpeg2, Sony uses..
    Voltaic
    http://mac1080hd.com/
    is a converter for making such files useful outside iM08 ..
    long, unconvenient workarounds.. instead of using a plug'n play solutions ..

Maybe you are looking for