The GPU Sniffer crashed...

My copy of Photoshop CS6 is crashing after startup. I got a crash log and noticed that it says that "The GPU Sniffer crashed". My computer specs are:
Windows 7 64-bit
Photoshop CS6 (64-bit)
Nvidia GeForce 9800 GTX+

You have a third party driver that has a bug in it. And yes, After Effects and other applications that use the GPU do require updated video card drivers, or else they just blacklists the card as not working.
Photoshop is working correctly. But your third party video card driver has a bug that prevent it from working correctly. To fix the video card driver, you need to update the driver to pick up the bug fixes made to the driver.
This is not a Photoshop flaw, this is just a bug in your video card driver.
The only thing Adobe can do is blacklist your card and disable all GPU features when using that video card. But we can't do that because the card is working for other users who have up to date drivers for their card.
Bottom line: your current video card driver software has a crashing bug in it, and needs to be updated to fix that bug.

Similar Messages

PS6b1: "The GPU Sniffer Crashed" Win7 X64

PS CS6B1 reports "Photoshop detected an error in your display drive" and disables GPU settings when running on Win7 x64 system with Asus EAH 6970 (AMD Radeon 6970) graphics card. I verfied that the latest Asus/AMD drivers are installed and working properly.
Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3200 MHz
Built-in memory: 24566 MB
Free memory: 18591 MB
Memory available to Photoshop: 22238 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 3/24/2012 at 8:27:58 AM
Display: 3
Display Bounds:= top: 146, left: 2560, bottom: 1226, right: 4480
Display: 2
Display Bounds:= top: 178, left: -1920, bottom: 1258, right: 0
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
No video card detected
Serial number: Tryout Version
Application folder: E:\programs\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: E:\scratch\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 1.82T, 1.70T free
Required Plug-ins folder: E:\programs\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: E:\programs\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
   AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   5,0,10,0
   AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS6   CS6
   Plugin.dll   Adobe Photoshop CS6   CS6
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383
   PSArt.dll   Adobe Photoshop CS6   CS6
   PSViews.dll   Adobe Photoshop CS6   CS6
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
   wu3d.dll   U3D Writer   9.3.0.113
Required plug-ins:
   3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Embed Watermark 4.0
   Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Extrude 13.0
   FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mezzotint 13.0
   Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Pinch 13.0
   Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.0
   Shear 13.0
   Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Sumi-e 13.0
   Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
   ZigZag 13.0
Optional and third party plug-ins:
   Camera Raw 7.0
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

What display driver version do you have?
Try this: Go to the ATI web site (really, it's the AMD web site), and locate and download/install the latest Catalyst package for your hardware and OS (if memory serves, it's 12.3).
-Noel

What is the gpu sniffer?

This app is runner on my Microsoft surface. It uses 30% of my cpu causing the fan to run. Is this app required or is there a way to disable it.

Looks like the driver update solved the problem.
I had to upgrade to Mountain Lion as my OSX was version 10.7.5, and the 304 driver required 10.8
I can now use CUDA in AE and Premiere.
Thanks for the help.

Can CS6 exploit the GPU on my desktop when accessed from my laptop with RDP?

Just to clarify further: both machines running windows 7 professional or better (so the full version of RDP is available), and CS6 runiing on the desktop, accessed from my laptop.
As the GPU is being used as a compute resource, will CS use the desktop GPU for acceleration?
sad day if not - I am considering ditching expensive laptops and use a medium spec laptop together with a good gutsy desktop (which is about 1/3rd the price / performance) as I have a good network to run over at home.

The water is somewhat muddied. I have only a Windows 7 and Windows 8 system to try it with at the moment.
This is what I got when I RDP'd into a Windows 8 VM from Windows 7:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:7, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 4
Processor speed: 3159 MHz
Built-in memory: 4095 MB
Free memory: 3104 MB
Memory available to Photoshop: 3466 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 8/21/2012 at 5:33:29 PM
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1600
No video card detected
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\TEMP\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 159.7G, 134.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: \\Noelc4\c\DEV\ProDigital\trunk\plugins\Output\Win\LastBuild\x64\
I have Photoshop working okay on the above system using the OpenGL VMware provides when I log directly into the console...
I don't think the above failure says anything definitive one way or another what's up with your particular request yet, though it does tell me I need to do some additional testing to try to understand what's happening so that I know how my own products are going to behave in this situation.
I have a Windows 7 VM I can test with. Watch this space...
-Noel

FAQ: What features use the GPU and how do I troubleshoot GPU issues?

Photoshop CS6 GPU FAQ
Introduction
This document provides a quick reference guide to video card usage in Photoshop. Some features require a compatible video card to work; if the video card or its driver is defective or unsupported, those features will not work at all. Other features use the video card for acceleration and if the card or driver is defective those features will run more slowly.
Mercury Graphics Engine
The Mercury Graphics Engine (MGE) represents features that use video card, or GPU, acceleration. In Photoshop CS6, this new engine delivers near-instant results when editing with key tools such as Liquify, Warp, Lighting Effects and the Oil Paint filter. The new MGE delivers unprecedented responsiveness for a fluid feel as you work.
MGE is new to Photoshop CS6, and uses both the OpenGL and OpenCL frameworks. It does not use the proprietary CUDA framework from nVidia.
In order to use MGE, you must have a supported video card and updated driver. If you do not have a supported card, performance will be degraded. In most cases the acceleration is lost and the feature runs in the normal CPU mode. However, there are some features that will not work without a supported video card.
GPU features added in Photoshop CS6
Adaptive Wide Angle Filter (compatible video card required)
Liquify (accelerated by compatible video card with 512MB VRAM, GPU mode unavailable on Windows XP)
Oil Paint (compatible video card required)
Warp and Puppet Warp (accelerated by compatible video card, GPU mode unavailable on Windows XP)
Field Blur, Iris Blur, and Tilt/Shift (accelerated by compatible video
card supporting OpenCL, GPU mode unavailable on Windows XP)
Lighting Effects Gallery (compatible video card required with 512MB
VRAM, unavailable on Windows XP)
New 3D enhancements (3D features in Photoshop require a compatible video card with 512MB VRAM, unavailable on Windows XP):
Draggable Shadows
Ground plane reflections
Roughness
On-canvas UI controls
Ground plane
Liqht widgets on edge of canvas
IBL (image based light) controller
* Note that all 3D features are unavailable on Windows XP in Photoshop CS6
GPU features added in previous versions of Photoshop
Scrubby Zoom. See Zoom continuously
Heads Up Display (HUD) color picker. See Choose a color while painting
Color sampling ring. Choose colors with the Eyedropper tool
Brush dynamic resize and hardness control. See Resize or change hardness of cursors by dragging
Bristle Brush tip previews. Bristle tip shape options
Rule of thirds crop grid overlay. Crop images
Zoom enhancements. Smooth display at all zoom levels and temporary zoom. See Zoom continuouslyTemporarily zoom an image
Animated transitions for one-stop zoom.
Flick-panning.
Rotate the canvas. Use the Rotate View tool
View nonsquare pixel images. Adjust pixel aspect ratio
Pixel grid. Hide the pixel grid
Adobe Color Engine (ACE).
Draw Brush tip cursors. Resize or change hardness of cursors by dragging
Adobe Bridge GPU features
Preview panel
Full-screen preview
Review mode
See Preview and compare images in Adobe Bridge CS6 Help for information on all of these features.
GPU/OpenGL preferences in Photoshop CS6
The advantages of using a compatible video card (GPU) with Photoshop are that you can experience better performance and more features. Problems can occur if you have an older video card with limited VRAM or if you use other programs at the same time as Photoshop that use the GPU.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
In the Performance panel, make sure Use Graphics Processor is selected in GPU Settings.
Click Advanced Settings and specify the following options:
Mode > Basic
Mode > Normal
Mode > Advanced Provides the benefits of Normal mode as well as newer OpenGL advances that can result in improved performance.
Use Graphics Processor to Accelerate Computation
Use OpenCL Uses the GPU to accelerate the new blur filters (Field Blur, Iris Blur, and Tilt-Shift) – OpenCL will only be available on newer GPUs that support OpenCL v1.1 or higher
Anti-Alias Guides And Paths Allows the GPU hardware to smooth the edges of drawn guides and paths.
30 Bit Display (Windows only) Allows Photoshop to display 30 bit data directly to screen on video cards that support it
Quick GPU Troubleshooting Steps
You can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.
If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.
Turn off OpenGL.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
In the Performance panel, uncheck Use Graphics Processor. Click OK.
Restart Photoshop, and perform the same function.
If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x (cpsid_82414).
If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.
Make sure that you're using the latest update of Photoshop.Updates fix bugs and issues.
Update the display driver.Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. Determine what video card you have and go directly to the manufacturer's website (nVidia or ATI/AMD) and download the latest driver. (Note: Simply doing a Windows Update is does not guarantee you are using the latest driver. You must go directly to the nVideo or ATI/AMD websites to get the absolute latest driver.) After you update your driver, turn on Use Graphics Processor in Photoshop preferences.
Reset preferences.
Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop.
Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
Retry the function that caused the problem.
Change the OpenGL mode to Basic.
Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.
Close all documents.
Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
In the Performance panel, click the GPU Settings Advanced Settings button.
Choose Mode > Basic
Restart Photoshop.
If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.
Note: If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.
If you are using more than one video adapter, remove the additional cards.
Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.
Note: Using two video adapters does not enhance Photoshop's performance.
Check your Cache Levels setting.
If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.
Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)
In the Performance panel, choose Cache Levels > 4.
The GPU Sniffer
To help guard against Photoshop crashes related to bad GPU hardware or drivers, Photoshop employs a small program called the GPU Sniffer. Every time Photoshop is launched, Photoshop launches the sniffer. The sniffer runs rudimentary tests of the GPU and reports the results to Photoshop. If the sniffer crashes or reports a failure status to Photoshop, Photoshop will not use the GPU. The Use Graphics Hardware checkbox in the Performance panel of the Preferences will be unchecked and disabled.
The first time the sniffer fails, Photoshop will display a dialog indicating that it has detected a problem with the GPU. On subsequent launches the dialog will not appear unless the Photoshop preferences are reset.
If the user corrects the problem, either by replacing the video card or by updating the driver, then the sniffer will pass on the next launch and the Use Graphics Hardware checkbox will be enabled and returned to its previous state (enabled or disabled).
Tested video cards for Photoshop CS6
Adobe tested the following video cards before the release of Photoshop CS6. This document lists the video card by series. While the minimum amount of VRAM supported on video cards for Photoshop CS6 is 256MB, some features require 512MB of VRAM to be enabled.
Note: Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model. (Laptop and desktop versions have slightly different names.)
nVidia GeForce 8000, 9000, 100, 200, 300, 400, 500 series
nVidia Quadro 400, 600, 2000, 4000 (Mac & Win), CX, 5000, 6000
AMD/ATI Radeon 2000, 3000, 4000, 5000, 6000, 7000 series
AMD/ATI FirePro 3800, 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900
Intel Intel HD Graphics, Intel HD Graphics P3000, Intel HD Graphics P4000
Note: ATI X1000 series and nVidia 7000 series cards are no longer being tested and are not officially supported in CS6 – some basic GL functionality may be available for both these cards.
Note: 3Dand some Open GL features are disabled on Windows XP, as stated on : http://labs.adobe.com/technologies/photoshopcs6/

I've had several timeout since the pings were started. Got a some response times > 1ms (nothing greater than 7 or 8ms), but no timeouts.

Disable GPU features / GPU Sniffer through install?

Hello!
New to Adobe and this community, apologizes in advance if placed in the wrong forum.
I am looking to deploy Photoshop CS6 in an enterprise environment. We have a number of clients which meet the requirements of the program, but do not have the video memory to utilize the graphics accelerated features. I've been asked to research disabling the GPU features (or the GPU sniffer) at the install process to avoid the user experience of the pop up. Is there a customization tool or have any users found a work around for this scenario? I have read the sticky here, and also came across a user submitted solution here which I thought might work but is not an option in our environment.
Challenge: GPU Sniffer pops up notice of disabled features when first run with new user on clients that do not meet GPU acceleration specs.
Goal: Avoid/remove pop up, either by customization of installation, of modification of preferences post install from centralized management.
Again, many thanks for taking a look and any feedback you can provide!

Thanks for the answer. I understand completely.
I apologize if I seemed forward for asking. I have perhaps an oversensitivity, as I once was at the mercy of a corporate IT department that was staffed by, shall we say, technically-challenged folks who made - without fail - penny-wise and pound-foolish decisions. I ended up cutting my engineering department off from them completely, and after outfitting my group with Really Great workstations 20 software engineers began putting out the work of 40. It's amazing what an investment in one's employees can net.
Something did actually dawn on me that could possibly be helpful... When I set up test systems here (I use virtual machines for a lot of testing), I have been successful in developing an initial set of Photoshop parameters, then just copying all the files and subfolders in the following folder. Voila, Photoshop comes up with the same setup as the source system.
C:\Users\NoelC\AppData\Roaming\Adobe\Adobe Photoshop CC\Adobe Photoshop CC Settings
Perhaps you could develop Photoshop settings that could then be copied to the target environments before Photoshop is run.
-Noel

LR crashes related to the GPU + KB3048761 issue

Summary
========
There is the chance to have LR CC problems if you install the MS KB3048761 update
When LR has issues with the GPU, it doesn't warn you about that, it just crash! We need a better error handling and UX here!!
LR crashes when just disabling the GPU!! Same recommendation as above.
Detail
=====
When I started to use LR CC, it crashed (perpetually frozen) very often; in particular when entering into the developing mode. Also, I have a crash with PS CC, and it told me in a popup window it was because the GPU. So, I disabled the GPU in PS & LR CC and as result no more crashes!!
Then, I ran the Windows 7 (64-bit, SP1) update panel and found out an nVidia update, and other one (KB3048761) related to memory-leak issues when multiple windows are open.
I installed both of them and started to have issues with LR CC temporarily frozen each few second of interaction. I had to switch to another application to go back to LR and have response form it. However, PS and all the other applications I use (Google Chorme, MS Office, etc.) were fine. Then, I de-installed the KB3048761 update, and the life was beautiful again.
I felt it was the moment to test the GPU, and enabled it in both LR and PS CC. LR still got frozen from time to time but not very often as before. However PS is fine all the time! I decided to disable again the GPU in LR CC, but it also gets frozen when I just try to disable the GPU!

Whatever the cause is, it will likely not fix itself, but continue to get worse over time. You could try running the extended version of the Apple Hardware Test to see if anything turns up.
Since you're under warranty, you might want to go ahead and report the problem to Apple and maybe get a case number. Very likely the problem will slowly get worse until it happens so frequently that it will predictably happen when the computer is started up. Apple would probably like to see the problem occur before doing a repair.
Of course if you get an error code from the AHT, you would have something concrete to report.
There have been some problems with the GeForce 8600M GT chipset specifically. You might want to check in the system profiler to see if you have this particular chipset.
It could also be a problem with your inverter board or possibly the cable.
Good luck!

Qosmio X300-14C - Crash during games due to overheating of the GPU

Hi everybody. I recently by a Qosmio X300-14C (core 2 Quad Q9000,? 9700 GTS), and during games, the temperature of the GPU increase till 100 C and the game crash.
So I buy a USB cooler for my X300. Now, the temperature increase ?only? till 96 97C. And there is no crash.
I try to put the last bios, the last Toshiba GPU driver, the last nvidia GPU driver, the same.
When I start Vista, without any application, the temp increase till 65C. The fan increase his speed, so the temp goes to 55. The fan stop running faster, and the temp start to increase again.
During games, the fan made the same noise when the temp is 65C or 95C. So I think the problem is here. There is no increase of the fan speed for very high temp. So only 2 speed: under 65C and over, that?s all.
I install ntune, but the speed of the fan dont move at all. For the GPU I have 20.000 RPM per minute! Is that right?
Some people have the same probleme?
Thanks!
Esteban.
Message was edited by: Esteban_1

I have the same problem with my Qosmio X300 (PQX32E-04H02WGR). Anytime I'm playing games there is a blackscreen and a tuneloop.
I wrote a email to the toshiba-service in germany and they told me to make a new installation of windows, to install the new bios 2.1 and the new beta driver from nvidia. Even this all did not solve the problem.
So I ring up the german hotline and they told me that there is nothing more to do and that they don't know that problem. They sayed I could try playing the games in a reduced resolution and perhaps this could solve the problem!!!??? Yes... I buy a very expensive gamer-notebook to play with it in a reduced resolution - nice idear.
After I told them that I think it could be an overheating-problem they want to get the notebook to find it out on my own risk (I have to pay a service-charge if it is no overheating problem).
We will see...

Need HELP with silverlight 8.1!WinRT information: The GPU device instance has been suspended.

I have a winrt program and it works fine.
Then I need this program to support silverlight 8.1.
Then I meet a issue:When I draw something using d3d and loading texture async, my program crashes with
Unhandled exception at 0x775035D7 in AgHost.exe: Microsoft C++ exception: Platform::COMException ^ at memory location 0x0288F150. HRESULT:0x887A0005 The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate
action.
WinRT information: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
However, I try to run this program in emulator, it works fine.This confused me.
Could anyone tell me Why this happened?My testing device is Lumia Icon

Hi Y.H.King,
You mean the same code works fine on Windows Phone runtime real device also Windows Phone Silverlight 8.1 Emulator but does not work with Windows Phone Silverlight 8.1 real device? Both on the same device?
However a strange question is you are applying the code to Silverlight app, but your error information seems to be WinRT information. And which Lumia device are you using?
--James
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GPU sniffer

A lot of times I can;t start After Effects CC because of a GPU Sniffer error, and I have an Nvidia Quadro 4000, which is an aapproved card. I'm nopt sure if the card is even recoginized.

Preferences --> Previews --> Advanced. If your card is recognized, it is listed there properly. The rest we can't tell. You have not provided any detailed system info, including what nVidia driver version you use for instance.
Mylenium

GPU Sniffer too fast

I am having a problem with my GTX 275 video card with PP 5.5.
It works with my PP 5, but doesn't with my PP 5.5. I am trying to debug the problem by using GPU Sniffer, but when I try running it, the results run by quickly and the window closes. I tried hitting the Pause, but I am unable to time it to see the whole message.
How do I see the results of GPU Sniffer?
Thanx

Thank you, Bill.
I had a little trouble relearning how to use DOS with the CMD window.
I had to change directory cd C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\
Then execute by typing GPUSniffer <return>
I found out my CUDA driver is too old for CS5.5 although it still works for my CS5.
I upgraded my NVidea driver and now everything works.

Please help :) Error Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0.

Hi All, if anyone can help me fix this error I will be most aprreciative.
I get this error when I open After Effects.
Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0 or later. For now, ray tracing will use the CPU.
After installing CUDA 5.0 or later, restart your computer.
For more information see: http://www.adobe.com/go/aeraytracegpu
Im on a MAc Pro Desktop running latest OSX (OS X 10.9.2 (13C64) and a
Graphics Card: ATI Radeon HD 5770 1024 MB (not a NVIDIA its AMD)
I have tried updating software and the operating system as this is now what recent OSX versions do apparently. Not downoloading the driver software as AMD only support up to the previous operating system.
Kind Regards Toby.
Motion Designer / Editor

I have this warning come up, too. And when I close it, the program crashes. I can't get it to work without it.
I use Photoshop CC and that works fine.
I'm running Windows 8.1(more info below). I've tried to read for solutions in forums but none of them provide any.
Some have said they figured it out but don't say how, another said he re-installed Windows?
Any help is appreciated!

Warning that the GPU accelerated ray-traced 3D renderer does not have enough free memory to operate

[UPDATE: Memory handling for the ray-traced 3D renderer is greatly improved by installing the After Effects CC (12.2) or After Effects CS6 (11.0.4) update.]
You may see a warning message when using After Effects CC (12.1) that the GPU accelerated ray-traced 3D renderer does not have enough free memory to operate.
When the GPU acceleration of the ray-traced 3D renderer is disabled, the CPU version of the ray-traced 3D renderer will operate.
The message about the GPU-accelerated ray-traced 3D renderer not having enough free memory to operate is because of a change in After Effects CC (12.1) to actually warn you when your computer was in a dangerously low VRAM state. In After Effects CC (12.0) and After Effects CS6 (11.0), a computer with very little VRAM could still try to use the GPU accelerated ray-traced 3D renderer, but it would very, very, very often crash. So, now, After Effects CC (12.1) is just detecting the condition that would lead to a crash, telling you about it, and disabling the GPU acceleration until you have dealt with the problem.
So, how do you deal with this low-memory condition? You free up VRAM. This means closing all applicaitons that use GPU memory, which includes web browsers (yes, web browsers these days use the GPU). It also means disconnecting additional monitors, each of which uses a lot of VRAM. In some cases, restarting the computer is necessary.
This is primarily a problem on Mac OS with cards with 1GB of VRAM, such as the GT 650M in the MacBook Pro. These cards on this OS have just barely enough GPU memory (VRAM) to make use of the GPU-accelerated ray-traced 3D renderer under even the best of circumstances. If you want to use the GPU-accelerated ray-traced 3D renderer, you should really be using a more powerful GPU, one with more VRAM.
Note that this has nothing to do with the OpenGL GPU features in After Effects. Details of the GPU features are here: http://blogs.adobe.com/aftereffects/2012/05/gpu-cuda-opengl-features-in-after-effects-cs6. html

hey Todd
i have the exact same problem but with my new macpro with renderay no matter what i do even a simple 3d extraction the renderay crashes! My cuda is full up to date and everything not sure why! if you have any way to resolve this issue would be awesome and help us out since i am on a deadline! at the moment!
I have attached a few screen shots and my computer specs! as you can see the GPU Should not be running low on memory xD since its pretty much nearly full speced!
The error!
This is what was there! and all i added was a extractor after this and the error above appears!
and this is my computer specs as you can see there is no lack of Power, Ram or VRAM here! so not sure why this error is occurring even after updating CUDA
if you have anything else i could try please let me know! Thanks!

GT70 0NC GPU constantly crashing

Hi,
I'm completely desperate here for help. I bought the MSI GT70 0NC around late 2012, everything was working perfectly until recently this year.
My GPU was starting to crash with a driver failure message. My computer wouldn't lock up, just the game I was playing (applies to all games using my GPU) except it would keep crashing and recovering, so I have to force shutdown.
So I opened up the laptop and cleaned out all the dust, put in some new thermal paste on the heatsink and all that jazz.
Then later on it would crash again and again, until it would basically just crash every 2-3 minutes upon use.
I've had to manually force all applications to use the Intel chipset instead of the NVIDIA gpu because of this, and this obviously limits what I can play.
I've tried numerous things:
- Install newest driver (352.86) with clean install (deleted all NVIDIA folders and reg keys and all that jazz)
- Dual booted into another drive with a clean OS install and driver install. (the new drive uses Windows 7 64-bit whereas my old drive uses 8.1 64-bit)
- Increased PCI latency in BIOS from 32 to 192 clocks. (this just made it so crashes would make the game freeze, and I'd get the driver fail message 20-30 seconds later)
- Installed the driver that came with the laptop in 2012 and tried with that. Same thing.
I inspected the actual card as well when I opened it, and there doesn't seem to be any physical damage at all.
The only thing I didn't do is update my BIOS (so the BIOS is still the one from 2012). I'm not sure this would even help since it crashes even with the driver it came with in 2012.
What can I do? Is this just defective? I don't want to ship my laptop away for 3 weeks and chuck down 400$ to repair (aka replace) the gpu, I'd rather invest in a new desktop rig I can build myself.
Thanks

Looks like the graphic card is aging now and make the graphic driver jump into the exceptions or hangings. If you can borrow the same graphic card, maybe you can test whether this problem is from hardware itself or the software problem.

Please help ... Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0 or later?

Hi there,
I'm have a bit of an issue with After Effects and Premiere.
After Effects:
Keeps asking for Ray-tracing on the GPU requires an approved NVIDIA graphics card and CUDA 5.0
Premiere crashes unexpectedly
Can someone please help
Much-ly appreciate

Hi there,
Sorry took a while to get back to you guys. I have been having some issues with Premiere and Aftereffects CC.
I recently bought an Apple Pro CTO - Intel Xeon E5 3.7 GHZ Quad-Core with 10MB of L3 Cache, 32GB (4x 8gb) 1866MHZ DDR3 ECC DDR3 RAM, 1TB PCIE-BASED Flash storage, DUAL AMD FIREPRO D500 GPUS with 3GB of GDDR5 VRAM, DUAL Gigabit NIC, 802.11AC, bluetooth, 6x thunderbolt2 ports, MAC OS X.
Issue 1 - Aftereffects CC
Ray-tracing o the GPU requires an approved NVIDIA graphics card and CUDA 5.0
Issue 2 - Premiere CC
Warp Stabiliser wasn't stabilising correctly and now doesn't work at all in premiere CC. I even tried to link to aftereffects but it still doesn't stabilise the shots correctly.
I use to operate PC before with Adobe CS6 and I didn't get any issue stabilising.
If you guys can point me what's the best way to get it to work correctly that would be magic.
Look forward to hear from you
Regards,
Jean-Eddy Moutou

The GPU Sniffer crashed...

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