The greeting button on my iPhone 4S is not working it is there but i can't press it why is that?

The greeting button on my iPhone 4S is not working it is there but it is grayed out I am trying to change my greeting from personal to the default one how to I fix this?

I have a similar issue I could use help with.  I just upgraded to a iPhone 4S and received my new phone but there is no Greeting buttong at all.  When I go to the phone icon, then the voicemail icon the voicemail icon automatially dials an A.T.& T voicemail number  - there is no Greetings on the top lefthand corner.  My cousin has the same phone and she has Greetings typed at the top of her voicemail page and she can click on it and then there is a place to leave a voice mail message.  The upshot is, I have no outgoing message and  nothing for people to hear and no way for people to leave messages.  Any suggestions?

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