The headphone jack malfunction Creative won't help me w

Question

I have a Zen Micro 6GB with a headphone jack on life support. I've tried contacting Creative for the location of a repair depot, but since it's paid for and the warranty's finished they've quit responding. I guess I'm on my own now, and it may not be a "Creative" solution that replaces the Zen. Supposing every company abandoned their customer after the warranty ran out. Wouldn't YOU try another brand Their website offered NO "creative" solutions, or direction to where you could get an otherwise good product once they had your money and had a replacement model to sell you. Well, I'm now looking at home repair, because unless I cough up for a long distance call to someone who may or may not have a repair solution for me, this puppy goes into the drawer with the other dead battery-operated devices, the electronic graveyard. Bye, Creative.

Answer 1

Jonz,?I also am a newbie and I joined to look for people with your Zen Micro headset problem, so I could pass on the help I got. When you read below, you will know why Creative won't help you--Too much to admit!!!. The below web site provides guidance on how to probably fix the problem you have. I just fixed my daughters after finding this fix. When you open up your Zen, you won't believe how cheap the soldering is on both the Headset and the USB connection points. It appears to be generic the 6GB Micro. So, its not IF your Headset won't work, its just WHEN. These are not electrical connections, but rather connections that keep both Headset and USB pieces from moving on the circuit bd. There are 8 total. On my daughter's Zen, one of the four on the Headset module was just sort of laying on top of its mounting point, letting the Headset connector move a lot on the board, as if no solder was installed at all. The other 7 looked they were just glued down--waiting to come loose. Two things not mentioned in the fix.
. When you take the metal casing out of the plastic cover, you may encounter two small cotter pins (not mentioned in the article). Instead of finding where they came from, I just reassembled the unit without them. No problem. 2. One of the Heaadset solder points (for me the one that was completely loose) is mid-on-the-board in between the?Headset and USB?connectors.
The soldering iron adaptor I had would not?reach the point without melting all the Headset plastic and?possibly frying the Headset connection beyond repair. Had to buy a Radio Shack circuit board soldering iron?for about $8 with a narrow shaft and?long tapered point to reach the point. Fix went perfectly. Good luck.
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