The headset does not process

My new Passport presented the problem
The headset does not process. Answering telephone calls on a channel, but it doesn't work for music, videos and apps of radios
The headset that came with the Passport works on blackberry 9900
Has anyone had this problem? Any suggestions? Thanks
Solved!
Go to Solution.

have you tried running the BlackBerry Virtual Expert  to troubleshoot the issue?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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