The "help" is not accessing any info on Safari, Excel, Messages, etc.
When I try to access the "help", no info appears. It will show issues but not any info. The screen goes blank on my any Apple Mini. IOS 10.8.4
How do I restore it?
Sometimes just closing and reopening the Help window will clear up the problem. If it doesn't, log out or restart the computer and try again. Otherwise, you may need to delete the Help cache.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Caches/com.apple.helpd
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder selected. Move the selected folder to the Trash. Log out, log back in, and test. Help pages will be slow to load at first.
If that doesn't work, the problem may be caused by network conditions. It may go away by itself, though I can't say how long you should wait.
A persistent failure to load help data has been reported as an issue with satellite networks. Test on a different network, if possible. I've also seen at least one report that Photo Stream in iCloud can mysteriously interfere with Help. I'm not sure whether that's true, but try disabling Photo Stream, if applicable.*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Similar Messages
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i will sell my touch and get the new one. how can i transfer my apps and ID to the new one and erase my info from the old one?
thanks!Yes. If you do it through the settings on the iPod and have an older iPod, make sure the iPod is charging either via a computer or wall charger. It can takes hours to erase an older iPod.
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Content has not sent any info back to the LMS after the LMSInitialise
We created a content piece with Cpativate 3 and it looks like
the content has not sent any info back to the LMS after the
LMSInitialise. So as per the SCORM standards, the LMS marks it as
complete when the player window closes.
The content needs to send back a status of incomplete as soon
as it has done the LMSInitialise. The lesson_status = incomplete
was sent by the LMS to the content, not the other way round.
Is this because the content was delaying sending back a
lesson_status of incomplete to the LMS, so the LMS was just marking
it as complete if the content was closed too early.
If anyone has had a similar issue like this and discovered a
fix, please let me know.
Regards,
RyanHi Andrew,
Thanks for the reply. We are using Saba and they have fed
back to me that they have experienced problems before using
Captivate. I am currently trying a few different settings to see if
it is on my end. I will forwqard the piece onto you soon. -
I can not download any files using Safari ? when I choose to download application file the URL include the file name and stop responding. Any help??
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
TS3899 I just bought the iphone5 yesterday, today it will not access any emails
Ok, so I bought the iphone5 yesterday. Switchover from the 4S went smoothly. Worked like a champ yesterday.
This morning, I could not access any of my mail accounts because it said "Username or Password is Incorrect". I don't think so.
I restarted the phone and it worked...once. When I tried it later this morning, the same problem occurred. Although I should not have to restart the phone again...I did anyway. This time it did not help.
All information is up to date and accurate. I even deleted one of the accounts and reinstalled but to no avail.
My primary mail is Comcast (also my ISP obviously). I can access mail from my imac with no problems.
I tested the icloud mail account (sent a mail from my desktop) and it works fine.
Also of note: it takes a horrendous amount of time to check the mail. Not sure if this is important but it was rather lengthy.
So it's the non-apple accounts that are screwing up.
WHY and what can I do to resolve this issue? I can't go back to the old phone for sure.Restore/erase the iPod. The media did not transfer with the hardware. Then add your own media.
To erase: Settings>General>Reset<Erase all content and settings. -
I have prepared a photo book, made a pdf and when I press "buy thhe book" it tells me that the book is missing photos on one ore more pages. The book does not miss any photos or text, all layouts are ok, the background color is ok. Can anybody help me?
You are missing one or more photos - youprobably have a page background that requires a photo which is behind a page with photos on it - all pages must either have a photo or be a color - if you have a gray background it requires a photo - look through the book carefully and be sure to look at the background on any full page photos - you will find one or more missing photos
LN -
my daughters ipod 4th gen will no longer charge past 20% and will not connect to a pc in order to back everything up. the cable is working fine, otherwise it would not even charge to the 20%. i have tried the reset to not lose any data and no luck, home+power for 10-15 seconds. I really would like to not lose everything she has, again, because I can't back it up this time. I have tried charging via a wall outlet and PC and both charge fine, just only to 20%. I am using the cable that came with it so no aftermarket issues there. Please help so I don't have to reset everything again.
Because once it has charged enough to be powered on as soon as you turn it on it says battery is at 20% and will not charge anymore after that, it just runs for about 5-10 minutes before the battery dies again. The battery cycles discharge/recharge daily and its not on the charger at full charge for more than a couple hours and is never totally dead for more than a couple of hours.
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I'm in trouble, my iPod Touch is giving 4th shock when recharge and the battery does not last any more. who knows or has a similar problem, please help me. Note: all this after I downloaded the new version OS5.
I would make an appointment at the Genius Bar of an Apple store because of the shock issue. I doubt it was caused by the update.
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I have purchased new iphone 3gs, its usb cable and charger not working.When I plugged in usb cable to my laptop it says"usb power hub exceeded". When I use another cable I have, it works fine.But the original one not working.Any help?
Are you connecting your iPhone directly to your PC or to a USB hub?
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I downloaded the IOS7 and I recently started seeing that every tim I revived a message everyone would be able to see it, I tired looking for the I'm not sure what to call it in messages, where no one can read my messages unless I open my phone. Any help? I really don't want anyone ready what I get from other people, its emrassing, when I get a text from someone and it's personal, and someone could go look at my phone while its charging and read the message. Please help!!!! How do I disable it, If I can.
Hello KenyaJohn,
You may benefit from disabling Show on Lock Screen for Messages and Mail in Settings -> Notification Center -> Mail/Messages.
You can disable Show on Lock Screen for a particular app in Settings > Notification Center > <app name>.
iOS: Understanding notifications
http://support.apple.com/kb/HT3576
Cheers,
Allen -
Windows laptops wireless access to the Internet and not to any of my files?
TC late 2008. I want to give Windows laptops wireless access to the Internet and not to any of my files? I have tried to locate "Guest" accounts in my Airport Utility with no luck and I do not understand my options. Example: Could I add a Linksys Wireless-G Cable Gateway router before or after my TC and not have a security problem?
Merlin42 wrote:
TC late 2008. I want to give Windows laptops wireless access to the Internet and not to any of my files? I have tried to locate "Guest" accounts in my Airport Utility with no luck
Welcome to Apple's discussion groups.
Guest networking requires a "simultaneous dual-band" AirPort Extreme or Time Capsule. Those weren't introduced until 2009.
Are the files you want to protect on your Time Capsule or on your Mac? You can protect files on your Time Capsule with a password. In AirPort Utility look at the Disks panel, File Sharing tab. -
Besides the obvious, does anyone have any info. as to what this means:"Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired."
what do you mean by the obvious?, it's a permission issue, ARD must run as systems administrator to boardcast, tunnel IPv6 calls, etc.
-
I purchased an external CD drive for my MacBook,the internaldrive had died. When I tried using the new drive I got the following msg "The attempt to burn a disc failed. The device is not accessable, probably because it was removed" I contacted OWC and tried to work the issue with them, we gave up and OWC sent me a replacement. I connected the replacement and am getting the same message. Any thoughts?
Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys. -
I'm publishing an .fla in AIR for IOS.
I'm in CC 2014 so first I need to know which AIR should I publish in?
newest is AIR 14.0.0.178 for IOS
IOS deployment type is App Store
publishes with no error.
I see the following files included .swf and app.xml
I convert the .ipa to a zip file
Upload that thru the Application Loader I get the following error
The package does not contain an Info.plist.
Where is the infoplist for this and do I convert the .ipa and the info to a zip file?
I converted the .ipa to a .zip and the intoplist file is NOT THERE how do I generate this?
Any help here?Ok this is becoming very very frustrating as I have been at this for hours now. So the only way to explain this is to write what I did step by step as I have to be doing something wrong, just to recap:
I was publishing from Flash CC 2014 using AIR 14.0 and getting Digital Certificate is not valid message.
Was instructed to download new AIR 17 , I did this installed into Flash and used to publish.
I used my previous p12, app ID and distribution certificates all generated properly.
The file worked ONCE but I got an app ID error ( I understood I used the wrong app ID)
I changed it to the right app ID and the very next time and after 10 attempts I got the same error Digital Certificate is not valid
SO I then downloaded AIR 16.0
RE DID ALL MY CERTIFICATES AND P12'S
went to publish and I STILL GET THE SAME MESSAGE Digital Certificate is not valid -
Newsfeed error - The operation failed because the server could not access the distributed cache.
Recently installed SharePoint 2013 RTM, on the newsfeed page an error is displayed, and no entries display in the following or everyone tabs.
"The operation failed because the server could not access the distributed cache."
Reading through various posts, I've checked:
- Activity feeds and mentions tabs are working as expected.
- User Profile Service is operational and syncing as expected
- Search is operational and indexing as expected
- The farm was installed based on the autospinstaller scripts.
- Don't believe this to be a permissions issue, during testing added accounts to the admin group to verify
Any suggestions are welcomed, thanks.
The full error message and trace logs is as follows.
SharePoint returned the following error: The operation failed because the server could not access the distributed cache. Internal type name: Microsoft.Office.Server.Microfeed.MicrofeedException. Internal error code: 55. Contact your system administrator
for help in resolving this problem.
From the trace logs there's several messages which are triggered around the same time:
http://msdn.microsoft.com/en-AU/library/System.ServiceModel.Diagnostics.TraceHandledException.aspxHandling an exception. Exception details: System.ServiceModel.FaultException`1[Microsoft.Office.Server.UserProfiles.FeedCacheFault]: Unexpected exception in
FeedCacheService.GetPublishedFeed: Object reference not set to an instance of an object.. (Fault Detail is equal to Microsoft.Office.Server.UserProfiles.FeedCacheFault)./LM/W3SVC/2/ROOT/d71732192b0d4afdad17084e8214321e-1-129962393079894191System.ServiceModel.FaultException`1[[Microsoft.Office.Server.UserProfiles.FeedCacheFault,
Microsoft.Office.Server.UserProfiles, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c]], System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089Unexpected exception in FeedCacheService.GetPublishedFeed: Object
reference not set to an instance of an object..
at Microsoft.Office.Server.UserProfiles.FeedCacheService.Microsoft.Office.Server.UserProfiles.IFeedCacheService.GetPublishedFeed(FeedCacheRetrievalEntity fcTargetEntity, FeedCacheRetrievalEntity fcViewingEntity, FeedCacheRetrievalOptions fcRetOptions)
at SyncInvokeGetPublishedFeed(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)System.ServiceModel.FaultException`1[Microsoft.Office.Server.UserProfiles.FeedCacheFault]: Unexpected exception in FeedCacheService.GetPublishedFeed: Object reference not
set to an instance of an object.. (Fault Detail is equal to Microsoft.Office.Server.UserProfiles.FeedCacheFault).
SPSocialFeedManager.GetFeed: Exception: Microsoft.Office.Server.Microfeed.MicrofeedException: ServerErrorFetchingConsolidatedFeed : ( Unexpected exception in FeedCacheService.GetPublishedFeed: Object reference not set to an instance of an object.. ) : Correlation
ID:db6ddc9b-8d2e-906e-db86-77e4c9fab08f : Date and Time : 31/10/2012 1:40:20 PM
at Microsoft.Office.Server.Microfeed.SPMicrofeedThreadCollection.PopulateConsolidated(SPMicrofeedRetrievalOptions retOptions, SPMicrofeedContext context)
at Microsoft.Office.Server.Microfeed.SPMicrofeedThreadCollection.Populate(SPMicrofeedRetrievalOptions retrievalOptions, SPMicrofeedContext context)
at Microsoft.Office.Server.Microfeed.SPMicrofeedManager.CommonGetFeedFor(SPMicrofeedRetrievalOptions retrievalOptions)
at Microsoft.Office.Server.Microfeed.SPMicrofeedManager.CommonPubFeedGetter(SPMicrofeedRetrievalOptions feedOptions, MicrofeedPublishedFeedType feedType, Boolean publicView)
at Microsoft.Office.Server.Microfeed.SPMicrofeedManager.GetPublishedFeed(String feedOwner, SPMicrofeedRetrievalOptions feedOptions, MicrofeedPublishedFeedType typeOfPubFeed)
at Microsoft.Office.Server.Social.SPSocialFeedManager.Microsoft.Office.Server.Social.ISocialFeedManagerProxy.ProxyGetFeed(SPSocialFeedType type, SPSocialFeedOptions options)
at Microsoft.Office.Server.Social.SPSocialFeedManager.<>c__DisplayClass4b`1.<S2SInvoke>b__4a()
Microsoft.Office.Server.Social.SPSocialFeedManager.GetFeed: Microsoft.Office.Server.Microfeed.MicrofeedException: ServerErrorFetchingConsolidatedFeed : ( Unexpected exception in FeedCacheService.GetPublishedFeed: Object reference not set to an instance of
an object.. ) : Correlation ID:db6ddc9b-8d2e-906e-db86-77e4c9fab08f : Date and Time : 31/10/2012 1:40:20 PM
at Microsoft.Office.Server.Microfeed.SPMicrofeedThreadCollection.PopulateConsolidated(SPMicrofeedRetrievalOptions retOptions, SPMicrofeedContext context)
at Microsoft.Office.Server.Microfeed.SPMicrofeedThreadCollection.Populate(SPMicrofeedRetrievalOptions retrievalOptions, SPMicrofeedContext context)
at Microsoft.Office.Server.Microfeed.SPMicrofeedManager.CommonGetFeedFor(SPMicrofeedRetrievalOptions retrievalOptions)
at Microsoft.Office.Server.Microfeed.SPMicrofeedManager.CommonPubFeedGetter(SPMicrofeedRetrievalOptions feedOptions, MicrofeedPublishedFeedType feedType, Boolean publicView)
at Microsoft.Office.Server.Microfeed.SPMicrofeedManager.GetPublishedFeed(String feedOwner, SPMicrofeedRetrievalOptions feedOptions, MicrofeedPublishedFeedType typeOfPubFeed)
at Microsoft.Office.Server.Social.SPSocialFeedManager.Microsoft.Office.Server.Social.ISocialFeedManagerProxy.ProxyGetFeed(SPSocialFeedType type, SPSocialFeedOptions options)
at Microsoft.Office.Server.Social.SPSocialFeedManager.<>c__DisplayClass4b`1.<S2SInvoke>b__4a()
at Microsoft.Office.Server.Social.SPSocialUtil.InvokeWithExceptionTranslation[T](ISocialOperationManager target, String name, Func`1 func)
Microsoft.Office.Server.Social.SPSocialFeedManager.GetFeed: Microsoft.Office.Server.Social.SPSocialException: The operation failed because the server could not access the distributed cache. Internal type name: Microsoft.Office.Server.Microfeed.MicrofeedException.
Internal error code: 55.
at Microsoft.Office.Server.Social.SPSocialUtil.TryTranslateExceptionAndThrow(Exception exception)
at Microsoft.Office.Server.Social.SPSocialUtil.InvokeWithExceptionTranslation[T](ISocialOperationManager target, String name, Func`1 func)
at Microsoft.Office.Server.Social.SPSocialFeedManager.<>c__DisplayClass48`1.<S2SInvoke>b__47()
at Microsoft.Office.Server.Social.SPSocialUtil.InvokeWithExceptionTranslation[T](ISocialOperationManager target, String name, Func`1 func)Thanks Thuan,
I've restarted to the Distrubiton Cache servicem and the error is still occuring.
The AppFabric Caching Service is running under the service apps account, and does appear operational based on:
> use-cachecluster
> get-cache
CacheName [Host]
Regions
default
DistributedAccessCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
DistributedActivityFeedCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
DistributedActivityF [SERVER:22233]
eedLMTCache_1e9f4999 LMT(Primary)
-0187-40e8-aa92-f830
8d47d6e9
DistributedBouncerCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
DistributedDefaultCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
DistributedLogonToke [SERVER:22233]
nCache_1e9f4999-0187 Default_Region_0538(Primary)
-40e8-aa92-f8308d47d Default_Region_0004(Primary)
6e9 Default_Region_0451(Primary)
DistributedSearchCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
DistributedSecurityTrimmingCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
DistributedServerToAppServerAccessTokenCache_1e9f4999-0187-40e8-aa92-f8308d47d6e9
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