The Horse has Bolted

I have been on Infinity 40mb since it first rolled out in my area in March 2011
I have always thought it was expensive, But with no other option for fast internet, I had to bite the bullet and pay .
However i just found out purely by chance that Sky fibre is now available, same speed, NOT throttled and cheaper per month !
So without hesitation i have signed up.
I also just changed my business broadband, BT were charging nearly £40 per month with a static IP, and my new supplier can do it for £18 per month.
Called BT for a MAC code, and naturally they tried to keep me, said they can reduce the price to the equivalent of £17.50 per month.
Now the way i see it is.. If they can do it for £17.50 per month, they should have re-evaluated my account before i signed a new deal with someone else, as the old saying goes, it's like closing the stable door after the horse has bolted.
Which takes me back to my infinty A/C .. I see now they are doing Totally unlimited broadband, and it actually works out marginally less than i will be paying with Sky.. why have they not offered me the new cheaper price ? I'm sure they will when i ask for my MAC code tomorrow, But then it will be too late, they should have thought ahead.... now the horse has escaped.

Sometimes it's more about principle, than price !
Supermarkets proactively monitor the prices of their rivals and usually match prices to keep them competetive.
Maybe BT should be monitoring their rivals ! Unitil SKY launched Fibre on my network, BT was the only option i had, they knew this so were happy to keep charging the high price, But seeing as SKY lease the line from BT wholesale, then BT would know they were not the only player anymore, and should then take a look at how to stay competetive.
As a customer you would expect to receive some blurb through the post or an email telling me about this new unlimited infinity, but have had nothing, First i knew of it was when i looked on this forum.
I just get really annoyed when they can suddenly DROP the price if they think they are going to lose you, I run a business and regularly do customer account reviews, if the market changes, i change with it and pass the saving on to my customers, I don't keep charging the highest price i can get away with until my customers get a better offer from a competitor ! And i won't accept it being done to me.

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The Horse has Bolted

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