The hour of decision.

Every decision must take into account all the conditions for and against are known at the time of the decision. Today, of course, a decision must be supported by data and facts on various levels and disciplines involved.
However, you must understand that the decision should be taken within a level of comfortability and acceptable risk for one who will decide. Decision is not to vote. The vote may be part of the decision process, but it´s not the decision.
Decision making is the end of the decision process, but it is the beginning of a new process: the execution. It is currently executing the action with proven functional expertise should also be effective.
Collaborate with the continuing education of people who transform society for the good of all and everyone to be successful! Be you the difference! Be you an educator who transformed!

Sorry that happened.
I will admit however, that all of what you experienced seems like you went to a franchised 3rd party verizon store, and not a corporate store. WOuld you mind posting the address to the store? Also did you take your email confirmation with you? And lastly, I hate to break it to you, but if customerservice did 2 day free shipping and the phone didnt or wont come today, you wont see that phone until Monday. Fed ex doesnt do standard or 2 day on Saturdays.
No, I am not a verizon employee, this is a peer to peer message board, and reps only pop in ever so often. See if the tracking number is available and check it out on the website.
Best wishes

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