The HP center was unhelpful.

I uregently needed my laptop fixed and left it with the HP service center. However my customer service experience was far from exemplary as promised by HP. What should have taken a day to fix has taken over a week of long unhelpful phone calls to the cutsomer care service and round sof hp centers. And the best reply i have received is it is not in our control. For a customer who needs her laptop urgently this was not expected. A week and my laptop has not been fixed and the only excuse i receive is the server is down. if the HP server id down the customer should suffer. i WASTED 45 MINUTES ON HOLD with customer care. This is ridiculous. I advise people not to buy HP again.

Hi @WLPV,
Welcome to the HP Forums!
I understand that you are getting the message, "The hp imaging device was not found..."  with your HP Officejet 8500 a909n printer. I am sorry t ohear this but happy to help!
After some searching, I have found this post, Re: The HP Imaging device was not found, by @lions99, that I believe will have the solution you are looking for!
Hope this post is helpful, and have a great day!    
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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