The HP Mobile Support Forum is Live

More and more, customers everywhere look for real-time answers via their smart phones and mobile devices while on the go. In response to this expectation, the HP Consumer Support Forum team is proud to announce that our forum is now mobile friendly!
This means you can access the forum anytime, anywhere on your mobile device or smart phone. Whether you are standing in line or waiting for an oil change, you can still stay connected to HP Support Forum. The mobile forum environment makes it easy to ask a question or provide an answer wherever your location.
How it works
The mobile HP Support Forum requires no app to download. Also, there is no need to enter in a special web address. Just use the standard forum address hp.com/supportforum and your mobile browser (Safari, Andriod, etc) will automatically detect your mobile device and render the forum's mobile optimized web page. The mobile HP Consumer Support Forum is the first worldwide mobile support site released by HP and one of the first to use device detection.
Web Browser Access
HP invites you to visit the Mobile English HP Consumer Support Forum by entering the following web address in your mobile device or smart phone's browser hp.com/supportforum
SMS Access
Another method to access the mobile English HP Support Forum in the USA is to text "forum" to 474747using your smartphone. You will receive a reply text with a link to the mobile forum.
Please note:
Message & data rates may apply. Service available on participating carriers only. You will receive 1 SMS message per request. For help text 'HELP' to 474747. Full mobile Terms & Conditions at hp.com/go/mobileterms
QR Code Access - English Forum
No need to remember the forum's web address; just scan the QR code below and you will automatically land on the mobile site. Need a QR code reader for your smart phone? Download one free by visiting your phone's app store. Then point your phone's camera at the QR code. Done.
OR Code Access in Other Languages
Português
www.hp.pt/forum
Español
www.hp.com/foro
Français
www.hp.com/assistance
Deutsch
www.hp.com/kundenforum
한국어
www.hp.co.kr/hpcommunity
中国-简体中文
www.hp.com.cn/get-answers
Join the Conversation on your mobile device! And please provide feedback on your experience using the mobie site.

How you do, hawaiian-rabbit. I hope you are doing well and welcome to the HP forums;
Are you referring to the photosmart c4650?
Or the laserjet 4650?
As far as I know this printers are not web or could capable but Check this out; GO HERE
If you do not have an ePrint-enabled printer, you will not be able to print from a mobile device using ePrint or AirPrint. However, HP does have a free mobile printing solution for HP wireless printers: HP ePrint Home & Biz . Learn how to download HP ePrint Home & Biz, and then print from your mobile device. This may help you achieve what you want.
Let me know if I can help you further;
RobertoR
And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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The Mozilla Firefox Support Forum software does not allow me to log-in. Why?

When I try to log-in to this web site with my longstanding credentials, no error message is displayed and the page "shakes" briefly like a car hitting a rut on a dirt road, and it appears that I am not, in fact, logged-in.
What is more basic and elementary than a log-on page, for crying out loud! One would think that with all of the (ostensibly) technically knowledgeable people involved with Mozilla and its software, that someone would be able to produce a user-friendly web site. Instead we get user-hostile nerdy geek stuff that might have been clever for 15 minutes 40 years ago.
''edited by a moderator to fix the formatting''

Cookies are enabled for this web site.
sendRefererHeader is set to the integer 2.
So what's up with the "shaking" as some moron's idea of an error message that fails to effectively communicate any useful information so that the user can take measures to correct it or otherwise be able to log-in?
They're probably the same moron who decided that no one should ever be able to open more than one tab for the same web site page. Whoever decided to make that change in Firefox 4 obviously does not have a clue as to how to use the browser that s/he is changing. Why are they even on the team?
Everything that I read about Firefox 4 inspires me to re-consider using Google Chrome.
(P.S.: please look up the definition of "moron" and consider how I've used it before you take offense. The shoe fits.)

TS5376 Unistalling Appl Mobile Support Device

I've had to unistall iTunes due to an error message I was receiving regarding an updated and can't uninstall the Apple Mobile Support Device. The error message coming up now while trying to unnstall this programme is 'verifiy you have sufficient privileges to start system services'. I've tried to repair it and get the same message. I now can't re-install the iTunes until this has been removed. Any advise would be gratefully received.

See Troubleshooting issues with iTunes for Windows updates.
tt2

Why can't I install iTunes version 10.5 or higher? I've tried everything suggested on this forum, my friend has a mac and she can't either and it seems like the main problem is the apple Mobile device.exe wont install and applesync

Hey anybody,
Neither myself (running on PC windows vista 32 bit) or my friend (on a mac) are able to install versions of iTunes around 10.5 or higher successfully. This leads me to believe the problem isn't necessarily with our computers and there may be something wrong elsewhere. I'm not a computer wiz but I have tried most of the advice on these forums e.g. Uninstalling and reinstalling, deleting temporary files, expanding files and trying individual downloads and more. I can install older versions of iTunes where they use to combine it with QuickTime with no problems however this is no good to me or my friend because only versions 10.5 and up come with support with iPhone 4S and that's what we need. I managed after several attempts to install iTunes 10.52 but without the apple mobile device so therefor the iTunes wouldn't connect to my phone or recognise it, apple sync notifier also has problems and fails to start.
Please can someone help me with this, I have tried everything on the apple troubleshooting pages so please don't link me those. Or please can iTunes and apple do something in an update that corrects this problem because I know many people are having similar issues. I only bought this phone for the music and at the moment I feel cheated because I wouldn't have these problems with any other phone because I'd just be able to drag and drop.

Hi there,
I had the same experience. I'm using a Dell Inspiron 1545 laptop, with Windows 7 Home Edition, 32 bit.
I tried to install iTunes 10.5 and it started installing, then, just before the end of the process, came up with the following error message:
"There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Of course, no information on what the program that couldn't be run was! At first I tried the usual stuff, like scanning for viruses etc. but nothing doing. Then I started Googling. In the end, I uninstalled all Apple stuff from my computer. A lot of it I had to do manually, going in to the program files drive and deleting stuff from there, but some of it wouldn't delete as it was saying it was open in Windows Explorer. In the end, I managed to delete the iTunes folders by selecting one of my mp3 tracks saved on the computer and right clicking 'open with'. I then browsed my pc to locate the iTunes folders still outstanding and was able to right click and delete them that way.
Then emptied the recycle bin and did a restart before going online and downloading iTunes 10.5.
Thankfully it worked, but its taken me a good few hours and made me really quite tetchy! I've never had this problem before, so I hope this is going to be a one off.
One thing that doesn't seem to be working is that, despite how many times I tell it that my preference is for the iTunes Media folder to be located on my external hard drive, it keeps putting it back to the C drive! Didn't have that issue with the last version. Grrrrrr. Arrrrgggh.
Hope you manage to get yours sorted - this is affecting a lot of people by the look of things.

Is this forum related to the Sony Mobile company?

Hello all,
I would like to know if the team answering the questions here is related to thr company Sony Mobile?
I have spent nearly 8 months with 1 phone of my small company's 8 devices (all Sony Xperia phones or tablets)
I have written several emails to Sony and I am not willing to give up so Sony will get away with its horrible support.
Is there a way to contact / be contacted from a senior escalation specialist or do I have to continue sending emails and letters to Sony support via the "contact us" form without getting an answer?
Or perhaps other consumer forums would be a place to share the great experience of Sonyy support?
I'd love to get an answer from somebody from this site, if possible.
Thanx a lot
Michael

Hi !
I'm sorry to hear that you have such an experience with our customer support.
We are several official Sony members here on the support forum that represents the company.
Please let me or any of my colleagues know if there something we can do for you.
http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967#U634967

After I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

after I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

Try removing and then reinstalling the Apple software using these instructions.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
The above containes a link for XP. Also. make sure you install the correct Apple software, It comes in 32 and 64 bit and you need the one that is the same as the computer OS

My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how to fix this. Thanks!

My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums for hours, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how I can fix this. Many thanks!

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

What files do I need to download iPhone photos to a thin client (HP)? Apple Mobile Support gives 4 dll files to enable the iPhone to be detected and charged but the thin client doesn't see the camera or hard drive.

The iTunes Installation files include 4 driver dlls that I can install on a Windows thin client to enable the iPhone to be charged.
The iPhone hard drive or photos are not detected. I guess I need scanner driver support to cope with the camera.
Can anyone tell me which files from the iTune installation set are needed.
It is not practical (or even possible?) to install the whole iTunes package.
I've seen this question asked by a lot of people but never seen an answer.
Please, can someone help...

Thanks for the reply.
A thin client is used to connect to a Terminal Server, or in my customer's case, a Citrix Server. I need the thin client to see the iPhone as a camera and pass it to the Citrix Client so the photos can THEN be either stored on a network storage device, or e-mailed.
Because the thin client doesn't even SEE a camera (i.e. the iPhone) it won't be able to connect to iCloud to do anything useful.
I think the question I should be asking, is how do I give the thin client Camera Support.
I've just seen a 2008 forum comment that said the iPhone DOESN'T handle photos through iTunes, but the PC (Scanner support) or MAC (iPhoto) handles them directly. I should be putting the question to HP.
This is still a good place for THIS question, because I've seen so many iPhone users asking it...
If I get a satisfactory answer I'll post it back here.

Performance Issues with the Support Forum

Thank you for visiting the new HP Consumer Support Forums.
We know that the site is having intermittent performance issues. We are actively working on the issue and hope to have it resolved shortly.
See you on the boards.
GarenT
One of the HP Forum Admins.
Message Edited by DaniW on 11-21-2008 07:24 AM
HP Product Expert for the Officejet Pro X Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

We have just completed an enhancement to the Forum and believe you should see much better site performance
THANKS!
DaniW
HP Forum Admin
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

I need to get into contact with Adobe support on renewal of my CC subscription which does not work but I cannot find any PHONE number just the referral to this forum - help, what should I do?? Thanks!!

Use the web chat:
Contact Customer Care
Mylenium

How do you find what you posted to the support forum?

Last night I posted a question about Firefox being unable to load certain https URLs, but now I can't find it. I would like to be able to find it to see if anyone has made any helpful replies. In the forum settings, I have the following checkboxes:
Watch forum threads I start:
Watch forum threads I comment in:
Watch KB discussion threads I start:
Watch KB discussion threads I comment in:
Send emails for private messages:
All of the above settings are checked, but I can't find where in the interface for these forums I should go to view the threads and comments that I am "watching."
I will bookmark this present support topic so that I can return to it later.
thank you for any help you can provide!

ha ha ha oh my god...
okay, thank you for the help... I see what the problem is... this web site's UI has a shortcoming...
this URL:
https://support.mozilla.org/en-US/home
appears to be the home page of the forums... but it is not....
the home page of the forums is buried in a link off to the side in a list labeled "For Contributors"... I mean... by seeking help in the forums, I'm now a "contributor"? ehhh... English... It'd be nice if the UI designers would use it...
the home page to the forums is found via this URL:
https://support.mozilla.org/en-US/questions
See... whoever named that URL had the right idea... instead of
https://support.mozilla.org/en-US/contributors , the person used:
https://support.mozilla.org/en-US/questions
hmmm.... now if the heading on the right said:
"For people with questions"
then I would have scanned it more closely, and I would have noticed "Support Forum Home" in the list.
I think the fact that so many people use Firefox is really a testament to how bad the other software out there really is, not to how good the Firefox stuff is or how responsive the firefox people are... E.g. is anyone going to actually learn from my above experience, and make the support forums easier to find?
Is anyone going to actually put a link to the forums in the dashboard for the account that is used to log into the forums?
No, not a chance...
I mean, yes, I get that the link to the forums home page is always in the footer at the right, but come on, for crying out loud... so are stupid advertisements... it's a footer or side bar or whatever you want to call it... people are trained on a subconscious level, by now, to ignore that crap. If you were going to design a forum, would you take the most important links, and put them off to the side, where they are less likely to be noticed?
This is what I see when I bring up my dashboard:
https://support.mozilla.org/en-US/user/630258
I mean, if you are a small time developer, with a few thousand users, you probably don't have the time or the resources to make something that's optimal... but when you have millions upon millions of users... optimizing your interface might be worth looking into.... you know... auditing the performance and effectiveness of your UI now and again might be a good idea... You take the few minutes that you waste a user with a confusing counter-intuitive non-standards-based interface, and you multiply that by millions of users, and what can I say... that's a *lot* of waste.
You don't even have an index of forum content... everything is found by searching... Imagine if you walked into a library, and they had NO catalog.. Instead, all books just tossed into a database, and the only way to find anything is by searching. That would be... just incredibly stupid.... That is what this forum interface is.

Firefox is not able load any websites but others programs can. i tried everything given in the support forum but nothing worked out. so can you please help me out with it?

firefox is not able to load any websites... i tried everything given in the support forum under the topic firefox is not able to load any websites but other programs can.. but still i am facing the same problem. so please help me out with this issue!!

firefox is not able to load any websites... i tried everything given in the support forum under the topic firefox is not able to load any websites but other programs can.. but still i am facing the same problem. so please help me out with this issue!!

Does anyone know when T-Mobile will be added to the list of supported networks?

Does anyone know when T-Mobile willbe added to the list of supported networks?

<http://appleinsider.com/articles/13/03/26/t-mobiles-iphone-5-to-support-aws-will -ship-unlocked-in-april>

How do I get help if neither the database nor the Community Support forum helps with my problem?

I have been having a problem with downloads stopping for several minutes every 30 minutes plus at the same time I cannot load or refresh any websites for as long as the seizure lasts. while at the same time torrent downloads continue without a hitch. I disabled all my extensions and plug-ins, ran FF in safe mode, stopped the torrent download to see if that was somehow causing it, searched the database for several hours, and asked for help on the community support forum, none of which helped. If I can't get more support I will ahve to stop using FF altogether, which would be a shame after using it for many years

Did you download another browser to see if happens there too ? as you said in : https://support.mozilla.org/en-US/questions/931731
also, try to disable antivirus and firewall and check it again.
thank you

My iTunes installation via Windows 7 does not install the Apple Mobile Device Support file

I have followed several suggestions to resolve the problem caused because of my update of iTunes does not install the Apple Mobile Device Support folder, thus making it impossible for me to sync my iPhone 4S to my desktop version of iTunes. I have tried to install the AppleMobileDeviceSupport.msi file and it almost completes the installation before "rolling back" the entire process and giving me a message that there was a problem with the installation. Has anyone been able to solve this problem. I use Windows 7. I have seem some :"solutions" that seem to work for some people, but not for me, and evidently not for many others? Finally, would it matter if I installed Safari on my desktop and tried to install iTunes using Safari?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

The HP Mobile Support Forum is Live

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