The hyperlink manager in the case messages section doesn't work

Hi
One of my clients uses the messages section in cases to respond to customer enquiries to keep track od communications (as it's set up for). However, you can't add a hyperlink to a message. If you open the Hyperlink Manager, the pop up box just shows a system error. Custom links work, but he wants to insert another web address.
Can we please get this fixed.
Thanks
Jarrod

Hi Jarrod,
You need to create a page for the responses, add it to secure zone, place {module_case,a} onto it and customers will then be able to go there, log in and view the replies.
What you may want to look at is CST. You can append it to web forms and customers can email it directly and all the conversations will be stored in the CRM.
Cheers,
-mario

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