The I tune store is blank everything else works
Everything works on my I tunes on my PC except the store it will not load, I get a blank screen. I have not changed anything on my computer since the last time I bought a song.
Hi ..
Disable anti virus software then try iTunes.
And make sure you have the latest version of iTunes installed > Apple - iTunes - Download iTunes Now
Similar Messages
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I have downloaded app updates except my Tom Tom navigation. I'm getting the error on my i phone 'Cannot connect to the i tunes store. Wi fi is working fine.
Any ideas?Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
Search box won't let me type in it
OK. You can't type in any text field is what you are saying.
You have not been using a Bluetooth keyboard with the iPad have you? Of you were, make sure that the keyboard is turned off and turn Bluetooth off as well.
If that is not the issue here, reboot your iPad.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Since updating to ios7.0.2 on my i-phone5 I have been unable to open the i-tunes store app, basically it just opens for a second or two then shuts itself down, I've tried a soft reset, turning on and off, closing down all running apps but nothing seems to work, anyone else had the same problem and no how to fix it?
Hey there Fistycuff,
It sounds like iTunes launches for a split second, then quits unexpectedly.
I would recommend a few things for this issue. First, close all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities
Regards,
Sterling -
HT4583 i tunes could not connect to the i tunes store
i tunes could not connect to the i tunes store
In the same vain as you, I updraded my iMac to 10.7.5 and iTunes to 10.7 this Week-End.
I can't connect to the CND iTune Store because of a box that tells me I'm not connected to the internet....But I am, as everything else works find....From my iPad either, I can't connect....But I can from my iPhone if I'm on 3G....And of course, AppleTV doesn't work either.
Any help would be appreciated... -
iTunes, app store , iBooks store, etc won't load and I don't know why. Everything else works fine, and I've rebooted it. The problem is still there and I know I have a good Internet connection. Help please?
Have you tried disconnecting and re-connecting to your network ?. And when you say rebooted do you mean a reset ? If not then try that : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
You could also try closing those apps completely. From the home screen (i.e. not with any of those apps 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iTunes, App Store and iBooks apps to close them, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar. -
Error message -3221 - Could not connect to the I-Tunes Store
I last accessed the I-Tunes store on November 3, 2007 with no problems. The last week of November I received the following error message. "I-Tunes could not connect to the I-Tunes store. An unknown error has occurred (-3221)." I have the latest version of I-Tunes (7.4.3.1). I cleared my DNS server and am sure I-Tunes isn't blocked in my firewall. In fact, I followed all the suggestions given on the I-Tunes diagnostic website. I cannot find any mention of anyone else that has received this particular message. Can anyone help me????
Macafee security center is the culprit.
Open Macafee then: select;
Internet & Network > configure
Firewall > Advanced
Programm Permissions > scroll down to Itunes
Highlight (click on)
Then Grant full access to Itunes.
APPLY then OK
When you select store from Itunes you will need to register with Itunes -
When logged in the i-tunes store will not open on my home computer.
I am logged into I-tunes and when I click on the I-tunes store icon it shows that it is downloading and will not show the home page. Any help would be great.
Hello there, csb5.
The following Knowledge Base article offers up some insight into troubleshooting the issue you seem to be describing with iTunes Store coming up blank:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
The i-tunes store dissapears!!!
after i click on the i-tunes store and it begins to load i can see the home page and everything... but after it loads it all disappears and all i can click on is music,podcast, ect. but those pages disappear after they load also, so i cant do anything on the store. ANYONE KNOW HOW TO FIX?
A lot of folks have had success by going to itunes menu > edit > preferences > parental tab. Check the box to disable the itunes store and save the change.
Then go back and uncheck the box and save the change again.
Then try the store again. -
The music search on the I tunes store does not appear after the latest upgrade to my I phone 4
The music search feature on the I Tunes store does not appear. Unable to search since the latest upgrade.
If you're sure where your library is run this script iTunesXMLPath. The library folder is the folder that file is in. Your media folder is recorded under Edit > Preferences > Advanced and is usually a subfolder of the library folder.
I recommend you backup your library with the method in this user tip.
tt2 -
Hi can anybody help or advise me? I've recently bought the i-phone 4s, I've set up my apple I.D and password but everytime I try and log in it says "this apple I.D has not yet been used on the i-tunes store" I click "review" follow the instructions and agree to the terms and condition's, enter my bank details but it declines every time? I've tried both my accounts and its declined both, this stops me from logging in so I can't download anything for free or buy anything, my sister had the option of skipping the bank details part when she created her apple I.D and just enters her's when buying something, why do I not have that option?? And why is it declining my bank details...please HELP!!!!!
The details I'm entering are correct, I choose visa as my card type, enter my card number, enter my expiry date and my last 3 digts on the reverse of the card, enter my address and zip code plus my home telephone number, click continue and it says "the payment method you have selected has been declined, please enter another payment method". I've lost count how many times I've tried, I've typed my details in slowly making sure I put them in properlly and it still declines it, I've even tried makeing a new apple I.D and when I get to the bank details part it declines it again so I am forced to press cancel and all details are not saved so its just like I'm hitting a brick wall, its ******* me off!!! I can't even download any of the free app's because to do so you must log in but when I do it says "this apple I.D has not yet been used in the i-tunes store" review my details and can't get past the bank details part. So doesn't log me in, I'm honestly out of ideas
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I have windows xp sp3, run Mcaffee security software- when I open I-Tunes it does open however it will not connet to the I-Tunes store. I-Tunes diagnostic indicates that it does connect to the internet but the secure ling to I-Tunes fails. I-Tunes diagnostic attached. Hope some one can help. Microsoft Windows XP Professional Service Pack 3 (Build 2600) Dell Inc. MP061 iTunes 11.0.2.26 QuickTime 7.7.3 FairPlay 2.3.31 Apple Application Support 2.3.3 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.1.0.13 Apple Mobile Device Driver 1.64.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0012B5500B576CC8 Current user is an administrator. The current local date and time is 2013-04-28 10:27:11. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Mobility Radeon X1400 **** External Plug-ins Information **** No external plug-ins installed. iPodService 11.0.2.26 is currently running. iTunesHelper 11.0.2.26 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {7282B8D2-078A-4414-82D6-A506F9C935D0} Description: WiMAX Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 255.255.255.255 Lease Obtained: Wed Feb 13 12:30:29 2013 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {9CE46F79-8015-4C15-A074-B1ACA4388E56} Description: Sierra Wireless Network Adapter - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {1A876FC9-50B6-4101-8E4F-838AF1D1CB32} Description: Dell Wireless 1390 WLAN Mini-Card - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: Lease Obtained: Mon Jan 18 21:14:07 2038 Lease Expires: Mon Jan 18 21:14:07 2038 DNS Servers: Adapter Name: {E64A2DD8-7A18-4784-8DC0-08B143E504A7} Description: Broadcom 440x 10/100 Integrated Controller - McAfee Core NDIS Intermediate Filter Miniport IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: DHCP Enabled: Yes DHCP Server: 10.0.40.20 Lease Obtained: Thu Aug 23 15:54:15 2012 Lease Expires: Thu Aug 23 17:54:15 2012 DNS Servers: Adapter Name: {2A9F97F5-D693-427F-BA40-9C3AA36937B1} Description: WAN (PPP/SLIP) Interface IP Address: 107.42.83.109 Subnet Mask: 255.255.255.255 Default Gateway: 107.42.83.109 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969 Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: 66.1.77.7 68.29.73.7 Active Connection: Mobile Connected: Yes Online: Yes Using Modem: Yes Using LAN: No Using Proxy: No Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2013-04-16 10:14:47.
Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time. -
Getting an error at the i-Tunes Store
I just got an i-Phone 4 and started doing the set up on it. Downloaded the program for the i-Tunes. Attempted to use it and an error message came up as follows: "We could not complete your i-Tunes store request. An unknown error occured (0x80092013). There was an error in the i-Tunes Store. Please try again later." I am at a bit of a loss.
Hi DFB1966,
If you are having issues with your connection to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
Whenever I try to connect to the I Tunes Store, I get the following message " I Tunes could not connect to the I Tunes Store. An unknown error occcured (-3221).
Make sure your network connection is active and try again.
But my network connection is active.
Help!Hi davwatto thanks for taking the time to reply.
ok, so tried to open my safari which was version 5.1.7 and i received the error message:
safari can't connect to the server
safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
Safari can’t open the page.
Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
Not sure how to check the logs for itunes though
If you have any idea how to fix this issue that would be great as im at a total loss.
Thanks -
Why is my Apple ID still disabled when supposedly it was fixed by Apple ID support over the phone this am over 12 hours ago and they said it ( my Apple ID and password) would be disabled no longer then 8 hours and I still am unable to buy anything in the I tunes store or pay for any apps or games.
We are fellow users here on these forums. Have you tried logging out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then logged in and seeing if it then works ?
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