The icloud backup didn't save all of my contacts
I performed a manual icloud backup. After the backup completed, I checked my contact list online and it did not save half of my contacts. Any suggestions?
Welcome to the Apple community.
You can't check up on whats in a back up, you may be confused about how things work, what exactly are you trying to do.
Similar Messages
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I0S7 not performing the iCloud backup. It states I need more storage or manage settings.
What items should I delete (photos, videos, email) in order for my iPhone 5 to perform the iCloud backup? I deleted all the Messages, but it still is not performing the backup. It tells me to manage storage or buy more. Is there somewhere I can see a breakdown of what I have and what the maximum is before a backup cannot be performed?
If the reset does not work try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The message is saying that you do not have enough storage on the iPod. Purchasing more iCloud storage will not resolve the problem. You have to delete some media/items like music, apps, videos from the iPod. -
I got a new iPad mini and It said that I didn't have anything in my iCloud backup but I had all 800 of my pictures on it. How do I get them back?
The new one must have been in inventory for a while or it would have the latest iOS.
To update it, connect it to your computer and open iTunes. You may be prompted by iTunes that a newer version is available; if so, choose Download and Install to update it to iOS 6.1.3.
If you don't get this prompt, click on the name of your phone in iTunes, then click on the Summary tab at the top. On the Summary tab, click Check for Update. You should then be prompted that there is an update available and you can update your iPad.
After updating, as mentioned in the posts above, set it up as a new iPad, eject it from iTunes and disconnect it from your computer, then go to Settings>General>Reset, tap Erase All Content and Settings, go back through the setup screens on the iPad and when given the option, choose Restore from iCloud Backup. You should now be able to choose your backup to restore from. Be sure your iPad is connected to wifi and your charger as this may take some time to finish. -
i got a new Iphone 5C and I backed it up as "Restore from ICloud" backup and it's all old stuff I dont want on the phone, can I go back and redo the back up as a new phone set up??
Go to Settings > General > Reset, then tap Erase All Content and Settings
then when you start again, set it up as a new phone -
Hi, i have an iPad4 and for the last two days it has been stuck with the iCloud Backup pop up. I cant click on OK or turn it off. It has been connected to a wifi network and left locked and plugged in all day. Any one got any ideas please?
Reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
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Is it possible to do this, and how? My iphone 5s is still restoring currently in the Backup settings and there's an option that says "Stop restoring Iphone" if I tap it, it says "any data that has not been downloaded will not be restored or backed up in the future"... AND I KNOW that if I update my iphone from ios7 to ios8 that it is a big jump and is the reason why I lost everything on it. So please don't tell me that is the answer to my question, because it's not. I am clearly asking if I can change the icloud backup date from 2014 to one from this year. This is because my iphone asked me which backup I want to use to restore my stuff from after the ios8 update. I hope this question isn't too confusing!!
Lyncbane wrote:
This exact same thing happened to me. Please help!
Might be a better idea to look for more current threads that this one which is over a year old. -
HT5058 Why does the iCloud backup/restore save contacts from Exchange or CardDAV?
We push MDM configurations to iOS users which include e-mail, contact, and calendar setups for the user to use. What we don't want is the user to have the ability to keep these on their phone if we do a remote wipe and don't activate/enroll their device in our MDM solution again. E-mail isn't touched on the iCloud backup so a restore doesn't put it back on, but contacts and calendar are backed up as part of the iCloud backup despite coming from the MDM configuration. This means our company data can reside on their personal backups.
Is there a way to stop this from happening?iTunes only keeps one normal backup per iOS device, most likely because an iOS device backup can be 6GB's or more in size. Given the fact that many users sync daily, their hard drives would quickly fill up, with mostly useless iOS device backups, if iTunes kept a separate backup each time you synced.
As for contacts, they are designed to be synced with a supported contact application on your computer or a cloud service. Relying solely on an iPhone backup as the sole depository of this data invites disaster. Had you been syncing your contacts, as designed, you wouldn't be in this boat. -
Hi. I brought a new iphone 5 and I wanted to restore it to one of my previous iclouds but it's not letting me - the icloud backup is a iphone 5 6.1 ios and my current is iphone 6.0.1 ios - please advise what i should do...
Hi ldyazch,
You will need to set it up as a new phone, not from a backup, first. Then, after setup is complete, go to Settings > General > Software Update. Make sure you are connected to Wi-Fi and have at least 50% battery power. After then update downloads and installs, you can go to Settings > General > Reset > Erase All Content and Settings.
This will let you go through the setup again, and this time you can choose your backup. -
TS4036 Can you change the iCloud backup date to a previous backup date?
Can you change the iCloud backup date? My iPhones processor went out and erased all of my information and saved that as my last iCloud backup, is there a way to restore my phone for the day before this happened to get all of my information back?
Long story short, I had to make a clean install of OS X (mountain lion) when I was outside my country, and if I can't show the guy at the customs back home that I purchased the macpro before making the trip, I'll have to pay taxes for it.
I could have filled the papers for that but I almost miss the plane and there was a long queue. -
How can I restore the photos which I restored in my iCloud Backup ?
Does not restore ! Just remaims idle !
Pls help !I fixed this issue after a lot of time and pain (see below)
Seems to have come up on various threads so it seems to be an issue and should be escalated by Apple. They were none the wiser at the genius bar apart from telling me the iCloud backup is probably corrupted and I should call Apple care (as if that is going to do anything)
https://discussions.apple.com/message/18829957#18829957
https://discussions.apple.com/message/17988389#17988389
https://discussions.apple.com/message/17887940#17887940
https://discussions.apple.com/message/18811914#18811914
https://discussions.apple.com/message/18688593#18688593
https://discussions.apple.com/message/19426061#19426061
https://discussions.apple.com/message/19203831#19203831
https://discussions.apple.com/message/18390030#18390030
I experienced the same problem with the iCloud restore not working properly. I had my iPhone 4 replaced as the home button was defective. When attempting to restore an 9.5GB iCloud backup from the day before it just would not work properly. Firstly, half my apps did not restore, they would begin to download showing the progress indicator then just disappear, leaving my home screen naked. No big deal as apps can be downloaded again.
However, what was a big deal for me was the 1,625 photos on my camera roll, including many of the first year of my kid's life. The camera roll would say downloading x of 1,625 photos, download a few of them, then simply stop downloading any new shots. When I would restart the phone it did not show any downloading message, it believed the restore was complete. I tried about ten different restore scenarios, listed below, all of which gave me varying results (some resulting in all my apps restoring) but all of which would only give me some of my photos back.
What was a comfort was that I once got about 700 of the shots back. So the photos were still in the cloud rather than gone and this indicated that it was the restore process or the iCloud backup on my phone that was the problem. These are the things I tried in sequence as I despairingly tried to get my photos back...
Things I tried that DID NOT work
1) Erase all settings and attempt to restore again from scratch (four times)
2) Tried the restore from a different WiFi network (once)
3) Tried the restore from one WiFi network then switched to another once the restore 'hung' (once)
4) Tried the restore from an Apple store WiFi network (once)
5) Tried the restore from a previous iCloud backup (twice)
6) Had Apple replace the iPhone 4 (once)
With all of these I got a varying amount of my photos and apps back before it stopped restoring. I was also making the mistake (I learnt afterwards) of opening and moving between apps during the download to check progress.
Thing I tried that DID work
1) Did not plug the phone into my MacBook, I used the wall charger only to prevent any iTunes sync activity
2) Erase all settings and data, restore from the iCloud backup and input passwords in all the pop up windows once it reboots.
2) Open photos app gallery to see photos downloading and show the progress message "downloading xx of x,xxx"
3) Left it on this photo screen and did not touch the phone at all for the entire restore. I did not close the photo galley/camera roll app once, open any other apps.
Finally this time round it work and all my photos and apps restored in full. I am going to go back to syncing with iTunes as I don't trust iCloud for restores. It seems that iCloud does not handle photo restores that well, especially if the gallery is large. In short: Wall charger only, restore from iCloud, open Photos app, don't touch. Really hope this works for you too if you've had the same issue. -
HT4859 After updating my iPhone 4s to iOS 6.1.2, the iCloud backups fails
After updating my iPhone 4s to iOS 6.1.2, the iCloud backups fails. It appears it is trying to backup the entire 3.1 GB not just new data, thereby exceeding the 5.0Gb limit. I have checked the phone contents on my iMac and there is very little new data so the backup should be successful. I have tried rebooting the phone, which did not help. Phone is not jailbroken. Any suggestions? Thanks....
alisportshots wrote:
I have a similar problem, but after following your suggestion of deleting my iphone backup and then turning backup back on again, I needed to plug my phone into my computer to sync the backup. I re-tried to do an icloud backup and it again told me that "the last backup could not be completed"... since I had deleted the backup, it says the "Last backup: never". Ugh. I reconnected my iPhone 4S to my computer and iTunes so I could sync my phone and do a backup... it's still "waiting for sync to start"...
For your iCloud backup, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
If you turned iCloud backup off and try to sync to create a backup on your computer and got a "waiting for sync to start" error, it may be caused by a corrupt backup on your computer. You could try deleting your last backup by opeing iTunes and going to Preferences>Devices, clicking on your last backup and clicking Delete Backup. Then try again. -
I did backup my documents in icloud, I checked in www.icloud.com and they were there, and I was thinking that I was safe to reset my iPad now and restore from the icloud backup, but when I'm setting up my iPad again......... BOOM! where are the Pages documents? They are not in my iPad (since I just wiped the iPad) and not anymore on icloud.
Have you guys resolved this issue? I started having the same problem after updating to iOS 7. Keynote and Pages does not save to iCloud. The little arrow on the upper right hand corner never goes away. I create a document on iPad and it doesn't show up on my iPhone or vice versa. Please help!
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Hi, I'm Puthyrath. I have a problem on my iPad 4 wifi-3G about personal hotspot. I entered apn, username and password correctly, but when I leave this page, it didn't save, all fields become blank. Can anyone help me?
Update to above question:
Hello All,
To anyone with the same problem described above, on THEIR iPad (if it is running iOS 7.0.2):
Go to Settings; Mail, Contacts, Calendars; DELETE your *******@btinternet.com e-mail account, that you originally set up either using 'Other', or the 'BT' option which I am sure was in the list previous to the iOS 7 update.
Then ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.
Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.
When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.
All my 'old' e-mails, were NOT found in the 'old e-mail' folder though. THEY are still in my inbox.
So this fix worked for me.
After I deleted my account from 'OTHER' and put it in Yahoo, I like other people also ended up with more folders.
I hope this works for you on YOUR Apple devices.
Bob -
TS3992 the iCloud backup window blocks access to my mini iPad, what to do?
The iCloud backup window blocks access to my mini iPad, what to do?
Previous posters on different threads to same issue stated that resetting iPad by simultaneously holding down Sleep and Home buttons for 10 seconds will initiate a hardware reset (ignore the slider to shutdown) and clear the issue.
Prior to upgrading my iPad to 6.1.2, it went into the same iPad bricking modal dialog. Apple has an OS issue that needs to be resolved. User's shouldn't have to restart their iPad because of an iCloud backup timer. I couldn't use my iPad for a week on vacation because of this error and I didn't know the reset trick. -
So a while ago when I got my phone I started a new Apple ID account/ iCloud.. Then when my sister got a new iphone I gave her my id to use too. In settings-general-usage it says that my storage is almost full. I then click on manage storage and it shows my phone and my sisters phone and how many gb or whatever. Also it says "last backup failed" and other stuff that's Irrelevant. Now when I click on my sisters phone I have an option to "delete backup" MY QUESTION is if I click the delete backup button will it just delete the iCloud backup off my phone OR will it totally delete everything involving the backup off my sisters phone forever??? Please help! Thank you so much!!!!!
Deleting a backup deletes the backup only from the iCloud storage, not anything on the iPhone.
The iPhone's iCloud backup will be updated at some point - automatically when the iPhone is connected to an available wi-fi network while connected to a power source unless the iCloud backup is turned off on the iPhone.
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