The ink cartridge is wrong

i bought a new black ink cartreidge when i opened it it was yellow ,, it was sealed from the company..
another issue that when i had a new one it wasnt filled the computer give me a message that the black ink is very low..
i pulled it out to see what's wrong i saw the ink is not over the roll it's just in the both sides right and left.. in the middle it's clean ,,,
i asked the guy i bought the ink from he said that the proplem is from the factory not from him ,,
what sould i do >>
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Hello lovelylooly,
Welcome to the HP Support Forums!
I would not expect to see a yellow ink when un boxing a black, that is very odd. What is the model of printer you are buying the inks for? Is it possible to post a picture or two of the packaging, as well as the product number of the ink?
Thanks for posting and I hope to hear back from you
JERENDS
I work on behalf of HP
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