The insert cursor is at the top of the page and as i scroll down the insertion cursor scrolls down as well when I use the directional buttons.

in all tabs once i open firefox the scrolling is kind of messed up. IE i'll be on any web site and click the down button it scrolls all the way down to the bottom or it will only scroll some. It was a problem months ago and have recently reinstalled Firefox and the problem persists. Please help

Maybe you have Caret browsing turned on? It is toggled with the '''F7''' key.
http://kb.mozillazine.org/Accessibility.browsewithcaret

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I have a ipod nano 4th gen. and it wont connect to my computer at all and I tryed to reset it but its been 10 minutes and iit wont go back to normal. It is charging fine when I use the wall plug. I need help!

I have a ipod 4th gen and it wont connect to my windows computer at all. I've tryed to reset it but its been 10 min and it wont go back to normal. I use the wall plug in to charge it. also it wont charge on my computer but other wise it works fine. I need help!

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

My daughter accidentally lost the iPhone 3GS i gave her as a debut gift and feel so bad about it....could we still trace it using the serial number of the iPhone? Please help....

To whom it may concern,
Good day to you. My name is Reynaldo from the Philippines and i want to report a stolen iPhone 3GS 8 GB Black. I legally bought this iPhone last April 12, 2012 12:09 pm at Apple Store Lakeside shopping center 3301 veterans memorial blvd., suite 19, Metaire LA 70002. I still got the original receipt including the serial number, IMEI number and the part number of the said iPhone. It's an unlocked version of the iPhone 3 GS and my daughter has been using it here in the Philippines for more than a year already. I gave this iPhone to my daughter as a debut gift and i know it's so important to her most especially the contacts and some important apps that she value so much. As a father, it broke my heart to see her cried when she found out it was stolen from her bag when she was riding in a public utility vehicle here in our area, Bacolod City, Negros Occidental.
I would like to ask any help from anyone about any idea how could i trace it so i might be able to retrieve it back. PLEASE HELP ME TRACE IT.
Sincerely,
Reynaldo

Thank you so much for your concern. I'll try your advise tomorrow morning. God bless.

I am running Elements 11 on Windows 8. When I use the healing tool, the entire image moves with the cursor. How do I fix??? Thanks!

I am running Elements 11 on Windows 8. When I use the healing tool, the entire image moves with the cursor. How do I fix??? Thanks!

With the Healing Brush Tool selected, in the Tool Options, click on Clone Overlay and check Clipped.

Keep getting a pop up at the top of many websites I visit 'firefox security error content at *web address* may not load" I am using the most recent firefox and windows 7.

Keep getting a pop up at the top of many websites I visit 'firefox security error content at *web address* may not load" I am using the most recent firefox and windows 7. This is happening at many sites, such as hotmail, google reader, and many others.

Sorry, I don't think that is a message from inside Firefox, the wording doesn't sound correct - at least the beginning of that message. My "gut" thinks that is a MSN Live message to explain and compensate for their lack of security with a re-direct from a secure domain to an un-secure domain. ''(the end of that message)''
{Ctrl + Shft + J} will open the Firefox Error Console - I'm curious what Firefox has to say about that situation. If you find the error message for that domain, you can right-click the message to '''copy''' it and then paste that error message here.
Maybe '''TonyE''' or '''cor-el''' will be more familiar with the situation at Live and maybe at Google Reader, I don't use either of those services and have never seen a message like that myself.

My macbook air wont change songs when for itunes when i use the buttons on the top of my keyboard and when i restart my computer they work for like 10 minute then stop working again. Did i change a settting? what should i do?

My macbook air wont change songs for iTunes when i use the buttons on the top of my keyboard and when i restart my computer they work for like 10 minutes then stop working again. Did i change a setting? what should i do?

Hello King Cutway
If you are having issues with the functions keys, then check the settings in System Preferences > Keyboard and look to see if Use all F1, F2, etc. keys as standard function keys is unchecked so you can use it properly.
Mac OS X: How to change the behavior of function keys
http://support.apple.com/kb/HT1296
Regards,
-Norm G.

What controls the color of the cursor that selects text when you use the "Edit Document Text" tool?

Hi, I have had a student ask me a question I cannot answer: what controls the color of the cursor that selects text when you use the "Edit Document Text" tool?
I have only seen it appear as a black semicircle over each letter, but at a different computer in our training facility, this same tool appears as an aqua-green highlight.
Is it a preference I never noticed? Thanks for any info.

What version of Acrobat? What operating system?

Why the pages 09 can't display the tool bar when I use the full vision?

I have found that the numbers and the keynote always show the tool bar on the top, but pages can not,when I use the full screen.

BL,
Contrary to mende1's experience, I do not see the Toolbar in Fullscreen mode, even when accessing the Menu and Format lines by moving the cursor to the top of the screen.
I guess that the designers figured that you may not want the toolbar to come down in what is a minimalist mode. A design choice that you can object to, if you wish, by submitting Feedback from the Pages menu.
Jerry

I am new to PS PS6 and purchased PS Classroom in a Book as a primer. In Lesson 1 (using the 01B_Sta

I am new to PS PS6 and purchased PS Classroom in a Book as a primer.
In Lesson 1 (using the 01B_Start.psd example) I am able to type and move horizontal text but when I follow the instructions (exactly as writ!)
to change the text colour, via a swatch selection, the foreground colour and the Optios Bar text colour swatch change, but the text that I typed and then selected to change (per instruction!) does not change from default black.
Can some one help me fix what I am sure is a trivial problem? No tech support over the week-end. The only time I have to do this!
Thank you.
Jack

Hi ! Kendall,
Thank you for your response. Your reply was very clear and helpful.
The screen shot you requested is attached.
Using your advice I can change the color of the text I inserted in the
Classrooom in a Book Adobe Photoshop CS6 Lesson 1 lesson (Page 24)
Following the instructions in the Book however, the text I inserted does
not change color.
The Book instructions are:
1. In ther tools panel, select the Horizontal Type tool (T).
2. Drag the Horizontal Type Tool across the text to select all the words.
(When I do this I select the text in a "box" as shown in the Screen Shot
below. It does not "highlight" the text in colour as your methods do.)
3. Click the Swatches tab .... and select a swatch.
The selected colour does appear as the foreground colour and the text
colour swatch in the options bar BUT THE TEXT DOES NOT CHANGE.
Is the book wrong or (more likely) am I making a mistake?
Really grateful for your help.
Screen shot attached below.
Jack

The content type for office excel 2007 in jsp page and the mime-type in we

Hi,
In my system MS Office 2007 is installed. I am trying to generating excel sheets from JSP page by setting the content type "application/vnd.ms-excel" in jsp page and as well as in web.xml file. I am getting the below message
The file you are trying to open, 'xxxxxxxx.xls', is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?
Then finally the excel file is opening and displaying properly. If in my system MS Office 2003 is installed , then the above message is not coming.
I have changed the content type according to Excel 2007 <%@ page contentType= "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" %> and in web.xml file the mime type to
<mime-mapping>
<extension>xlsx</extension>
<mime-type>application/vnd.openxmlformats-officedocument.spreadsheetml.sheet</mime-type>
</mime-mapping>
even the content type is changed according to office excel 2007 , i am getting the same above message.
My client is asking not to display the above message. So how to prevent that message ?
It's very great if any body reply me as soon as possible.

Hi Akash,
I am not using the POI. I am generating the excel sheet using the below code.
<jsp:directive.page import="java.util.Map" />
<jsp:directive.page import="lehman.ra.Report.ReportDefinition" />
<jsp:directive.page import="lehman.ra.RAUtilBean" />
<jsp:directive.page import="java.util.ArrayList" />
<jsp:directive.page import="lehman.util.GeneralUtil" />
<jsp:directive.page import="lehman.admin.report.AdminHtmlReportFormatter"/>
<jsp:directive.page import="lehman.helper.irprod.IRProdHelper"/>
<%@ page contentType= "application/vnd.ms-excel" %>
<jsp:directive.page import="java.util.Iterator"/>
<jsp:directive.page import="java.util.HashMap"/>
<%
     String strTradeDate = (String) session.getAttribute("TradingDate");
     String sContextPath = request.getContextPath();
     IRProdHelper irHelper     = new IRProdHelper();
     String sReportFormat = "E2E";
     String subtab1 = request.getParameter("subtab1");
     if (subtab1 == null)
          subtab1 ="";
     Map report_Ids    = (Map) session.getAttribute("ADMIN_E2E_REPORTS");
     AdminHtmlReportFormatter formatter = new AdminHtmlReportFormatter();
     ArrayList contentData = new ArrayList();
     ArrayList headerData = new ArrayList();
     ArrayList metaData    = new ArrayList();
     Map resultMap            = null;
     String headerString       = "";
     String contentString = "";
     String reportId            = "";
     int titleSpan         = 5;
     if( report_Ids!=null && report_Ids.size() > 0){
          Object oReportObj      = null;
          Iterator rowIter = report_Ids.keySet().iterator();
          RAUtilBean raUtilBean = new RAUtilBean();
          ReportDefinition rdef = new ReportDefinition();
          while ( rowIter.hasNext() ){
               oReportObj = rowIter.next();
               reportId = oReportObj.toString();
               System.out.println("**************reportId="+reportId);
               resultMap = (HashMap) report_Ids.get(oReportObj);
               if(resultMap == null )
                    continue;
               if(resultMap.size() > 0 ) {
                    contentData          = (ArrayList)resultMap.get(GeneralUtil.CONTENT_DATA);
                    headerData          = (ArrayList)resultMap.get(GeneralUtil.COL_METADATA);
                    metaData          = (ArrayList)resultMap.get(GeneralUtil.METADATA);
                    rdef = new ReportDefinition();
                    raUtilBean.setReportAttributes(rdef, headerData, metaData,reportId, sReportFormat);
                    titleSpan = raUtilBean.findMaxCol(contentData, rdef.getDisplayCols());
                    if("51031".equals(reportId)){
                         if(resultMap.get("HIDE_ETA")!=null){
                              boolean hideETA = ((Boolean)resultMap.get("HIDE_ETA")).booleanValue();
                              formatter.setHideETA(hideETA);
                              if(hideETA){
                                   titleSpan = titleSpan-1;
                    rdef.setMaxCol(titleSpan);
                    headerString = formatter.constructHeadingForE2E(rdef, headerData);
                    contentString = formatter.constructContentForE2E(rdef, contentData, strTradeDate, sReportFormat);
%>
<html xmlns:o="urn:schemas-microsoft-com:office:office"
     xmlns:x="urn:schemas-microsoft-com:office:excel"
     xmlns="http://www.w3.org/TR/REC-html40">
     <head>
     <meta http-equiv="Content-Type" content="text/html; charset=windows-1252"/>
     <meta name="ProgId" content="Excel.Sheet"/>
     <meta name="Generator" content="Microsoft Excel 9"/>
     <link rel="File-List" href="./Test33_files/filelist.xml"/>
     <link rel="Edit-Time-Data" href="./Test33_files/editdata.mso"/>
     <link rel="OLE-Object-Data" href="./Test33_files/oledata.mso"/>
     <link href="<%=sContextPath %>/llehman.css" rel="stylesheet" type="text/css">
     <link href="<%=sContextPath %>/llcontent.css" rel="stylesheet" type="text/css">
     <style>
     <xsl:comment>
     table
          {mso-displayed-decimal-separator:"\.";
          mso-displayed-thousand-separator:"\,";}
     .style0
          {mso-number-format:General;
          text-align:general;
          vertical-align:bottom;
          white-space:nowrap;
          mso-rotate:0;
          mso-background-source:auto;
          mso-pattern:auto;
          color:windowtext;
          font-size:10.0pt;
          font-weight:400;
          font-style:normal;
          text-decoration:none;
          font-family:Arial;
          mso-generic-font-family:auto;
          mso-font-charset:0;
          border:none;
          mso-protection:locked visible;
          mso-style-name:Normal;
          mso-style-id:0;}
     .xl21
     {mso-style-parent:style0;
     color:black;
     font-size:8.0pt;
     font-family:Arial, sans-serif;
     mso-font-charset:0;
     border-top:.5pt solid silver;
     border-right:.5pt solid silver;
     border-bottom:.5pt solid silver;
     border-left:none;}
     .xl24
          {mso-style-parent:style0;
          mso-number-format:"\#\,\#\#0\.00_\)\;\\$\#\,\#\#0\.00\\$";}
     .xl25
          {mso-style-parent:style0;
          mso-number-format:0%;}
     .xl26
          {mso-style-parent:style0;
          mso-number-format:"\#\,\#\#0_\)\;\\$\#\,\#\#0\\$";}
     .xl27
     {mso-style-parent:style0;
     background-color:#666666;
     color:#FFFFFF;
     font-size:9.0pt;
     font-family:Arial, sans-serif;
     mso-font-charset:0;
     text-align:left;
     vertical-align:middle;
     border-top:none;
     border-right:.5 pt solid silver;
     border-bottom:.5pt silver;
     border-left:none;
     mso-pattern:auto none;
     white-space:normal;
     .xl55
     color:black;
     font-size:8.0pt;
     font-weight:700;
     mso-style-parent:style0;
     mso-number-format:"\#\,\#\#0_\)\;\[Red\]\\$\#\,\#\#0\\$";
     mso-pattern:auto none;
     font-size:9.0pt;
     font-family:Arial, sans-serif;
     mso-font-charset:0;
     text-align:right;
     border-top:none;
     border-right:.5pt solid silver;
     border-bottom:.5pt solid silver;
     border-left:none;
     .xlDate{
     mso-style-parent:style0;
     mso-number-format:"yyyy\\-mm\\-dd";
     .xlDateTime{
     mso-style-parent:style0;
     mso-number-format:"yyyy\\-mm\\-dd\\ h\\:mm\\ AM\/PM";
     </xsl:comment>
     </style>
     <xml>
      <x:ExcelWorkbook>
       <x:ExcelWorksheets>
        <x:ExcelWorksheet>
          <x:Name><%=subtab1%></x:Name>
          <x:WorksheetOptions>
           <x:ProtectContents>False</x:ProtectContents>
           <x:ProtectObjects>False</x:ProtectObjects>
           <x:ProtectScenarios>False</x:ProtectScenarios>
          </x:WorksheetOptions>
        </x:ExcelWorksheet>
       </x:ExcelWorksheets>
      </x:ExcelWorkbook>
      </xml>
     </head>
<body text="#000000" style="margin-left:5px;margin-top:5px">
      <table border="0" cellpadding="0" cellspacing="0" width="100%">
          <tr>
              <td>
                   <table border='0' cellpadding="0" cellspacing='0' width="100%">
                         <tr class="xl21">
                              <td align="left" nowrap style='font-size:11px;' colspan="<%=titleSpan%>"><b><%=subtab1%></b> - COB  <%=irHelper.formatDate(strTradeDate)%>  </td>
                              </tr>
                     </table>
               </td>
          </tr>
          <tr>
               <td> </td>
          </tr>

          <tr>
               <td>
                    <%=headerString%>
                    <%=contentString%>
               </td>
          </tr>
<%
               }//end of if
          }//end of while
     }//end of if report_Ids
%>
     </table>
</body>
</html>

Do third party replacement tips fit on the apple in ear headphones? I prefer foam tips as they block out much more sound, but I'm not sure if Apple use the standard fitting for headphone tips!?!?!?!

Do third party replacement tips fit on the apple in ear headphones? I prefer foam tips as they block out much more sound, but I'm not sure if Apple use the standard fitting for headphone tips!?!?!?!

Answer found. Please find below an amazon review explicitly mentioning adding third party foam tips. Sounds like they fit and work like a dream:
"As a audio engineer, I own about a dozen different sets of earphones and in-ear 'phones. My favorite, by far, are my sure SE530s. I have some Sennheiser cx400s which are good workhorses, but lack the finesse, clarity and stunning accuracy of the Shures. For convenience, I bought the Apple's, as I wanted something I could use with the phone for calls.
I found the sound to be quite clear and beautifully clean, but like many, no matter how I tried, the stock Apple tips never made a good seal. The seal is absolutely essential to getting bass out of a balanced armature design. For you non-engineers, just trust me that if you don't have a proper seal, you will have no bass.
In my case, I think the trouble had to do with the largest size being a tiny bit too small, and the silicon being too rigid, yet slick, so they left small airgaps and were easy to remove. I tried using some foam tips from a third party, but their large was more of a medium, and never came close to a snug fit.
As an experiment, I dug around in my ear-tips from my Shure's and tried their rubber tips which are about the same size as Apple's large tips, but made of a more pliant and slightly sticky rubber.
OMG, what a transformation. Suddenly the sound blossomed, the bass became rich and well balanced, and the "top-heavy" sound was totally mellowed into a rich, well balanced and incredibly detailed presentation.
Make no mistake, these are the best 'phones under $200 I have ever heard. The bass is deep and warm, very detailed, and totally lacking fuzz or buzz that I can hear in the Sennheiser set. Look at getting tips from a better headphone. The trick is it has to have a soft rubber base that can expand over Apple's slightly larger stub. Some tips, like the Shure foam tips, have a rigid plastic sleave in the tip to keep it's position correct, and these won't expand over the larger Apple posts."

HT5163 sim doesnt pop out when i use the paperclip for my iphone5

My SIM card won't pop out when I use the paper clip, not sure what to do. I cant get it to respond to itunes, it said could not detect device. I have a "locked SIM" on top of phone. Yes it was a crazy weekend. (but fun)

It is a bit of an angle to eject it and you have to push hard. If your weekend included immersing your iPhone in liquid it could be even a bit harder.

I took my headphones out of my iPod but when I use the volume it still says there in. Why?

I had my headphones in and then I took them out. But my iPod insists I still have them plugged in. So now I can't listen to things out loud. I'm really aggravated because I tried plugging them back in and then out but it still says I have headphones in when I use the volume. How can I fix this problem?

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Why does it say headphones when i use the volume buttons

why does it say headphones when i use the volume buttons instead of volume when the headphones are not plucked in?

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Why is there a thin vertical line on the copy when I use the feeder?

There is a thin vertical line on copies when I use the feeder but not when I copy from the glass. The copier is new. Any ideas?

Hi Ccorning, When a vertical line (top to bottom) is produced only when using the feeder (ADF) of your laser product, the issue would actually be due to a small mark or debris on the scanning glass area that sits directly under the left panel cover of the ADF. This occurs because as the paper feeds through the ADF and across the scanning area, every inch of the paper passes over the small mark which gets picked up by the scanner. This then produces what looks like a line. However, thorough cleaning can resolve the issue. You can clean the platen glass and the underside of the ADF by following the procedure below. 1. Turn OFF the Main Power Switch and disconnect the power cord. 2. Open the ADF. 3. Clean the ADF scanning area on the left side of the platen glass and the same area on the lid (the area that would touch the scanning area when the lid is down) with a cloth dampened with water. You will want to carefully and fully clean the glass in the ADF scanning area. Look for scratches, tiny spots and marks of any sort. If marks are noticed, you may have to clean the platen glass up to three times or more depending on what created the mark (i.e.. correction fluid, pen ink). You can use a soft lint free cloth either dry, with glass cleaner or water to clean the glass and may have to scrub until it squeaks to remove certain types of marks. NOTE: Please spray the cloth with the cleaning solution and not the glass. Another way to ensure the mark is removed is to use a credit card by placing in on a angle and sliding it across the glass in one direction. The plastic of the card will not scratch the glass. You can then lift the credit card when reaching the end of the glass and return to the other side to slide it across again. Then wipe the area with a soft, dry cloth. 4. Close the ADF. 5. Reconnect the power cord and turn ON the Main Power Switch. Caution: Be careful not to get your fingers caught. After cleaning the glass, run 4-5 blank/clean pages through to test it. If the thin black line still appears, please try cleaning the scanning area again as a mark on the glass is the only cause for this. If the issue persists, there may be a scratch in the glass which would require service. If further assistance is needed, please feel free to Contact Us.

The insert cursor is at the top of the page and as i scroll down the insertion cursor scrolls down as well when I use the directional buttons.

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