"The Installation Failed" Acrobat Pro on Mac

I have downloaded Adobe Acrobat Pro XI for the Mac as an upgrade from Adobe Acrobat Pro 9.
On Installation, having gone through all the steps, typed in my serial number, watched it go through the install process, a the very final stage I receive this error message:
And then, I'm done.
I have tried to install on my MacBook Air (2011) running 10.8.2 over my existing Acrobat Pro 9.0.0.  I have over 30GB of space available on the drive and have 4GB of RAM.
Lest I had made a mistake in purchasing, I also tried downloading a trial version of Acrobat Pro XI, and installing from that download.  I received the same error message.
I downloaded a further version as a direct download from 'My Account' page - and that had the same error message.
Just to check the position, I downloaded the file to my 2007 iMac (running 10.8.2 also) and received the same message, so it is not machine-specific.
As a further precaution, I have also tried installing XI having removed v9 - just in case.  Same error message...
Any ideas?
Thank you.
Matt

Hi Matt and Tom, this is the email I recieved from tech adobe help on this, after doing this, I was able to get it working.  But the I can't attache the file here.  if you email me at jeremyrerickson@gmail, I will forward this email on to you with the file you need to replace in yoru peferences file.
Hi,
As discussed over phone I am sending you the plist file as a workaround.If
this does not help I need to escalate this issue.
Before copying this plist please quit Acrobat and Safari.
Unzip the attached plist and copy/drag it to your ~/Library/Preferences/
folder.
Launch Acrobat.
Open PDF in Safari.
Also it would be really helpful if you can send us the below logs: Launch
Finder > Go > Go to FolderŠ > /private/ and hit go and search for the
below paths.
/private/tmp/var/log/install.log
/private/tmp/amt3.log, oobelib.log, swtag.log , PDApp.log
This is how to show/hide the hidden files on Mac:
To show hidden files in Finder, enter the following two commands into a
Terminal window (press enter after each line):
defaults write com.apple.Finder AppleShowAllFiles TRUE
killall Finder
To hide hidden files in Finder, enter the following two commands into a
Terminal window (press enter after each line):
defaults write com.apple.Finder AppleShowAllFiles FALSE
killall Finder
Hope this helps!
Thanks,
Aparna

Similar Messages

  • We need the installer for Acrobat 7.0 Pro Mac

    We downloaded the installers for Creative Suite 2 since the activation servers had been shut down. However, I cannot find the installer for Acrobat Professional that came with the Premium Suite.

    Ok sorry it has been quite awhile since CS2 was released.  If Acrobat 7 has a separate serial number then please use your original installation media.  If it doesn't have a separate serial number then everything you need is contained in the install files available at the link in message #1.
    Have you tried installing what you have already downloaded?  What version of Mac OS are you using?  Do you have a PowerPC equipped Macintosh?

  • I can't install the update 9.5.2 for Acrobat Pro for Mac.

    I am using Mac OS 10.7.4.  I currently have Acrobat Pro 9.5.1 on my system.  I've been able to download the 9.5.2 upgrade successfully via the "'check for updates" link in the application and from also from the Adobe website.
    The installer cannot install the update.  The process begins but then I get a message that components have been disabled.  The message refers me to Acrobat website for help to reingage components. Unfortunately, I was not able to find any such help through their not so user friendly website.
    The alternative suggestion from the message was to uninstall the application, then reinstall it.  I tried using the uninstaller that was in my Acrobat Pro folder, but when I opened the uninstaller, I got a message saying the installer was not for this application.
    I have an installation disk to reinstall the program and I have no problem manually uninstalling the Acrobat Pro from the system, but I don't know what needs to be removed from where.
    Anyone have any suggestions on what to try next? 
    I'm beginning to feel like this upgrade is just a gimmick to encourage people to upgrade to Acrobat Pro X.

    I was getting the same error: "Insufficient data for image" and the document wouldn't open. But Foxit and Chrome read the files directly, with no problems.
    On a Mac, the 9.5.2 upgrade works fine under Acrobat Pro 9!!
    Do any of you run Kaspersky antivirus? When I ran the root kit scanner - is doesn't like some of the Adobe System files and will quarantine them – this only happened in July: This is when it quarantined some files that were authored by Adobe. This is when the updates to Adobe seemed to have stopped working properly?
    I submitted the “quarantined” files to Kaspersky and they came back and said that the Adobe files allowed “trojan” like backdoor access to my PC  - To get adobe working again I allowed them back into my system and took them out of Quarantine. The 9.5.2 update worked fine after this.
    I thought it was a fault with Kaspersky 2011 until I updated to 2013 (last week) and the Root Kit scanner completely removed the registration for Adobe Acro 9....No opportunity to deactivate...program wouldn’t run with error messages about the registration of Acrobat Pro 9. I reinstalled the programme; it will run but cannot be upgraded from the DVD rom version
    Now I’m struggling to get my Adobe product serial number reactivated. The Indian call centre tell me the retail serial number is invalid and not an Adobe serial at all, then I get told about 30 mins later in the same call the serial number is actually registered to someone else - they're just oxygen thieves...
    The botom line was, that unless you bought from Adobe online, and they can track your purchase, you're on your own for support...
    Ironically, when I first installed Acrobat 9 Pro back in 2010, the software installed fine, activated and I got a nice Welcome email message from Adobe, free downloads too - not much use though - perhaps this is one of those keep the product sales up schemes...you've had your two years time to buy an upgrade!.
    I think these issues are linked up with the extreme piracy control that Adobe have implemented in their products - it's gone too far...

  • Acrobat Pro for Mac bought on Amazon;how can I register it?. registration code they give me, it doesn't work. (It has letters and the registration boxes won't accept letters.)  How do I get this to work?

    I purchased Acrobat Pro for Mac on Amazon. When I try to register with the registration code they give me, it doesn't work. (It has letters and the registration boxes won't accept letters.) How do I get this to work?

    If you don't have original install disks for your Mac, you can order replacements disks directly from Apple at a nominal cost. The original install DVDs are required to reset the password.
    If you have no data on your drive that you want to keep, you can boot up from the OSX Snow Leopard disk and install OSX SL.
    Insert the Snow Leopard DVD and hold the C key during startup. The Mac should boot from the CD/DVD drive into the installer.
    Follow the prompts, erase the disk and install OSX Snow Leopard.

  • How to install Photoshop Elements 11 on Macbook Pro 10.8.3 after the installer failed to initialize

    I tried several times to install Photoshop Elements 11 on my new Macbook Pro (10.8.3) but the installer failed to initialize and the Support Advisor inspection could not identify any issue. I went today to the Apple Store to get help and the Genius guy couldn't resolve the problem either. He told me to contact Adobe Support and he gave me an Adobe token number.
    Does anyone knows how can I resolve this problem? Any help would be truly appreciate it!!!
    Thanks a lot!!!

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Installation of acrobat pro on dell workstation precision t3600 with raid with windows 7 was interupted with a request to insert DVD, even though DVD is already in the tray.

    Installation of acrobat pro on dell workstation precision t3600 with the raid and Widows 7 Professional was interrupted with a request to insert DVD, even though DVD was already in the tray.
    Thank you for your help.

    Hi hirokazu takada,
    Can you please let us know the version of Adobe Acrobat that you are trying to install on your Dell workstation?

  • I want to update my macbook pro, but it's showes always the installation failed and i should contact the software manufacturer for assistance. i want to update my OS X 10.8.4

    i want to update my macbook pro, but it's showes always the installation failed and i should contact the software manufacturer for assistance. i want to update my OS X 10.8.4

    Not normal. Shutdown and restart.

  • I just installed Acrobat Pro for Mac.  I would like to set it up to go into the regular program home

    I just installed Acrobat Pro for Mac.  I would like to set it up to go into the regular program home page (just like the windows based) instead of the "getting started" window.

    Good day,
    Choose Acrobat > Preferences.  Click 'General'.  Uncheck the 'Show welcome screen' option under Application Startup.
    Please let me know if you have any questions.
    [moving thread to correct forum]
    Kind regards,
    David

  • I uninstalled adobe and now the new version won't reinstall says "installation failed" I have a mac

    I uninstalled adobe and now the new version won't reinstall says "installation failed" I have a mac os x 10.5.8. what should I do?

    This Apple article should be able to help ya out -> iOS: FaceTime is 'Unable to verify email because it is in use'

  • Repeated efforts to install Acrobat XI in OSX 10.9 fail with Message "The installation failed".

    Have tried to install Acrobat XI at least 6-8 times.  Always get the message "The installation failed.  The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."  This, combined with the incredibly high price, is why I get frustrated with Adobe products.
    Any help to get this software installed and running ASAP is greatly appreciated.

    if the uninstaller has been installed, run it.  then run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html.
    then restart your computer and retry installing.
    if that fails, attach a screenshot of the error message.

  • Acrobat Pro for Mac won't start, even after restarting the machine.  Any suggestions?

    Acrobat Pro for Mac won't start, even after restarting the machine.  Any suggestions?

    Hi Patrick,
    Can you please mention the version of Adobe Acrobat that you are using and on what OS version. Also mention whether this problem has started recently and was running fine earlier or is it a fresh install and has never worked for you.
    Have you tried uninstalling and reinstalling the product after you started facing this issue.
    -Shashi

  • "The installation failed" Error

    I am trying to upgrade Acrobat 9 to Acrobat XI on a Mac OSX 10.6.8 system.  I uninstalled Acrobat 9 using the uninstaller in the applications folder.  I then tried to install Acrobat XI Pro and at the very end of the install I get the error:
    "The installation failed."
    "The Installer encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance."
    I tried multiple times logged in under different user accounts and got the same error every time.  I also tried installing Acrobat X Pro with the same results.  Anyone know whats going on here or how to fix it?

    Try following steps:
    Delete the following preferences folders:
         a) ~/Library/Application Support/Adobe/Acrobat/
         b) ~/Library/Caches/Acrobat/
         c) ~/Library/Caches/Acrobat/
         d) ~/Library/Preferences/Acrobat Distiller Prefs
         e) ~/Library/Preferences/Adobe/Acrobat/
    Here ~ represents your home directory.
    Then Goto Applications Folder, If Acrobat folder or application is present there then delete it,
    Empty your trash, Restart the machine and then reinstall the Acrobat.

  • Hello, I have purchased a license of Adobe Acrobat Pro DC (Mac, Italian) but I can not install it.

    Hello, I have purchased a license of Adobe Acrobat Pro DC (Mac, Italian) but I can not install it. Error: failed installation, installer has encountered an error that prevented the installation. Contact the software manufacturer for assistance.

    Please post the file install.log that is located at "/var/log/install.log" to a site so that the forum members can have a look at the installer log.

  • "The installation failed" error message during software install.

    When trying to install software, I get the following error message:
    "The installation failed"
    "The installer can't install some files in "/". Contact the software manufacturer for assistance."
    I am attempting to install a 3rd party (Gutenprint) driver.
    I know the software isn't corrupt because I installed it on another MacBook Pro.
    The Mac I am trying to install it on (both MacBook Pros) are running OS X Yosemite, but that doesn't make any difference. I got the same message when it was running  OS X Lion.
    Any suggestions?

    Try following steps:
    Delete the following preferences folders:
         a) ~/Library/Application Support/Adobe/Acrobat/
         b) ~/Library/Caches/Acrobat/
         c) ~/Library/Caches/Acrobat/
         d) ~/Library/Preferences/Acrobat Distiller Prefs
         e) ~/Library/Preferences/Adobe/Acrobat/
    Here ~ represents your home directory.
    Then Goto Applications Folder, If Acrobat folder or application is present there then delete it,
    Empty your trash, Restart the machine and then reinstall the Acrobat.

  • Windows 10 SDK 10.0.10069 : The installer failed. User cancelled installation. Error code: -2147023294

    I get this error when installing VS 2015 Community RC.  I'm installing on Windows 10 build 10074.  I tried uninstalling VS and tried performing the steps from other known issues... Change > Custom > Select feature > Update.
    I also get the other errors as well...
    Emulators for Windows Mobile 10.0.10069 : The installer failed. User cancelled installation. Error code: -2147023294
    Emulators for Windows Mobile 10.0.10069 : The installer failed. User cancelled installation. Error code: -2147023294

    Same issue here, on a Surface Pro 3.
    I've tried all I can think of, including a full reinstall of the OS (10074). Basically it always fails with the errors below.
    Launching VS I do have the UAP templates installed, but not the emulators. I can create a new Windows Universal app no problem, however it shows up as a Windows 8.1 type in the properties pane. Missing lots of references so obviously nothing builds.
    Tried installing the tools separately (the ones linked by Paul Chapman in a separate thread). These installed fine, and gave me the emulators (at least in the drop down, haven't been able to verify they work as nothing else works). Proceeded to "repair"
    the VS install after this and at that point the install completed without errors, however nothing still works inside VS. Then proceeded to "modify" and remove any Universal app stuff, rebooted and reinstalled, only to get the same error again and
    back at square one.
    Tried, as far as I can remember, fresh installs from both the ISO and webinstaller (as there was some talk about the ISO containing older code and missing some tools).
    Spent a week trying to get a Win10 rig up now, to no avail. Previous builds (with CTP6) would give me a UAP mobile install error, which seemed linked to Hyper-V not working, however Hyper-V was working just fine...
    Oh, and obviously - No, I did not cancel the install myself.
    Here are some relevant lines from the install log,
    [060C:0CF0][2015-04-30T14:20:08]i000: MUX:  Source confirmed
    [060C:1994][2015-04-30T14:20:14]i000: MUX:  Finished connecting secondary installer pipe
    [060C:14D4][2015-04-30T14:20:19]i000: MUX:  Updating secondary installer progress display name: Windows 10 SDK 10.0.10069
    [060C:14D4][2015-04-30T14:20:25]i000: MUX:  Updating secondary installer progress display name: Tools for Windows 10 Universal Apps (Windows SDK 10.0.10069)
    [060C:044C][2015-04-30T14:28:13]i000: MUX:  ExecuteError: Package (VSSecondaryInstaller_box) failed: Error Message Id: 1603 ErrorMessage: Windows 10 SDK 10.0.10069 : The installer failed. User cancelled installation. Error code: -2147023294
    [0288:0054][2015-04-30T14:28:48]e000: Error 0x80048646: Process returned error: 0x80048646
    [0288:0054][2015-04-30T14:28:48]e000: Error 0x80048646: Failed to execute EXE package.
    [060C:044C][2015-04-30T14:28:48]e000: Error 0x80048646: Failed to configure per-machine EXE package.
    [060C:044C][2015-04-30T14:28:48]i000: MUX:  Installation size in bytes for package: VSSecondaryInstaller_box MaxAppDrive: 0  MaxSysDrive: 2063301632  AppDrive: 0  SysDrive: 2060471296
    [060C:044C][2015-04-30T14:28:48]i000: MUX:  ExecutePackageComplete for secondary installer
    [060C:044C][2015-04-30T14:28:48]i000: MUX:  Disconnecting secondary installer pipe
    [060C:044C][2015-04-30T14:28:48]i000: MUX:  Return Code:0x80048646 Msi Messages:Windows 10 SDK 10.0.10069 : The installer failed. User cancelled installation. Error code: -2147023294 Result Detail:0 Restart:None
    [060C:044C][2015-04-30T14:28:48]i000: MUX:  Set Result: Return Code=-2147187130 (0x80048646), Error Message=Windows 10 SDK 10.0.10069 : The installer failed. User cancelled installation. Error code: -2147023294, Result Detail=, Vital=False, Package
    Action=Install, Package Id=VSSecondaryInstaller_box
    [060C:044C][2015-04-30T14:28:48]i000: Setting string variable 'BundleResult' to value '0'
    [060C:044C][2015-04-30T14:28:48]w350: Applied non-vital package: VSSecondaryInstaller_box, encountered error: 0x80048646. Continuing...
    Think I'll go buy a Mac...

Maybe you are looking for