The internal Id Of preferred Enterprise Manager could not be found

Hi Experts,
I am getting error (The internal Id Of preferred Enterprise Manager could not be found) in phase "Generate System level metric" in step 8 of Managed System configuration through solman_setup. I have checked both Enterprise Manager as well as SMD agent is running.We have LM service 7.10 SP10.
Please suggest.
Thanks
Aditya Roushan

Hi Aditya,
Please check the below SAP Notes -
1836087 - The internal id Of preferred Enterprise Manager could not be found
1842544 - Generate System Level Metrics ended with Enterprise Manager missing error
Best Regards,
Tanmeya

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    SubSubObject = 000001
    This problem affects subsequent loads.
    The InfoPackage ZPAK_6K641H103XV0MTRBAV9Q788IS loads data to three ODS ZSDOD001, ZSDOD003 and ZSDOD005.
    None of the other ODS generated InfoPackage for 09.25.2013.
    Our BASIS support team couldn’t see locks that impact in the procedure.
    The InfoPackage ZPAK_6K641H103XV0MTRBAV9Q788IS is part of the Process Chain ZCP01 - Ventas (SD) Transaccional
    If we tried to repeat the step we had obtained the following message:
    02.10.2013 16:44:04 Job started
    02.10.2013 16:44:04 Step 001 started (program RSPROCESS, variant &0000000032648, user ID BWREMOTE)
    02.10.2013 16:44:04 Start process LOADING ZPAK_6K641H103XV0MTRBAV9Q788IS in run 7PZGWSRZS6GJGB093B9W72U5H of chain ZCP01
    02.10.2013 16:44:04 Delta request REQU_6ROBVFEQ9SSOIJY5MDF2W9BTX is incorrect in the monitor
    02.10.2013 16:44:04 A repeat needs to be requested
    02.10.2013 16:44:04 Data target ZSDOD005 still includes delta request REQU_6ROBVFEQ9SSOIJY5MDF2W9BTX
    02.10.2013 16:44:04 If the repeat is now loaded, then after the load
    02.10.2013 16:44:04 there could be duplicate data in the data targets
    02.10.2013 16:44:04 Request the repeat?
    02.10.2013 16:44:04 Last delta incorrect. A repeat must be requested. This is not possible.
    02.10.2013 16:44:05 Performing check and potential update for status control table
    02.10.2013 16:44:05 Could not set request REQU_6ROBVFEQ9SSOIJY5MDF2W9BTX in DTA ZSDOD005 to red; terminated with error 5
    02.10.2013 16:44:05 Job finished
    This issue prevents subsequent loads of data.
    It is abnormal that there is a green external status and a red one internal.
    Could you, please check why are we having this lock error?
    What are the steps to follow to avoid losing information or having it duplicated in this case?
    Thanks,
    Kiran

    Hi,
    Make sure the DSO is not changed mode when u r trying perform your activity in production system.
    if the DSO is in change mode..it will be locked for further activities to be happend on it unless again it comes back to active status.
    if it locked..you can see all the locked Objects in SM12 Tcode and proceed accordingly.
    hope this is clear for you.
    Regards
    Ramsunder.

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