The iphone could not be restored an unknown error occurred 1013 ATTt iPhone
AT&T iPhone 4
Last night when I plugged my phone in to iTunes, it told me I needed to update my phone. So I tried to do it. Then it said I need to restore it. So I pressed the "restore button". After several minutes, I get a pop-up error box stating "the iphone "iPhone" could not be restored an unknown error occurred 1013". I've read other discussions with the same issue, but none of the solutions work.
Please help.
Exact same thing happened to me. I took it to a local Apple Store and they told me the port was corroded and so they replaced the phone. I took the phone back home, plugged it into itunes, told it to restore my old contacts, and BOOM same error. Iphone could not be restored an unknown error occurred 1013.
Seeing as how the nearest Apple Store is a two hour round trip from here, I'm very upset. What is up with this last update?
Similar Messages
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The iphone could not be restored an unknown error occurred 1013
AT&T iPhone 4
Last night when I plugged my phone in to iTunes, it told me I needed to update my phone. So I tried to do it. Then it said I need to restore it. So I pressed the "restore button". After several minutes, I get a pop-up error box stating "the iphone "iPhone" could not be restored an unknown error occurred 1013". I've read other discussions with the same issue, but none of the solutions work.
Please help.This worked for me:
http://thefirmwareumbrella.blogspot.com/2011/03/fixrecovery-updated-43-supported .html#idc-container -
I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rgWhen I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
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I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)
Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.That's because you jailbroke your phone. You can't get help here.
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my ipad mini is stuck in dfu mode trying to restore it with ios 7.0.2 it completes the bar(restoring ipad software) then it gives me the ipad could not be restores. an unknown error occured(14)
Are you using a valid Apple charger that came with the iPad?
Attempting to use a computer USB port, an incompatible charger, or attempting to charge via a wall socket that only receives power from a wall switch — can all lead to a low, or depleted battery condition. Has this iPad been wet, or dropped?
Verify all of the above, and correct. If the iPad still cannot hold a charge, consider taking to an Apple Store, or authorized service provider to evaluate it. -
hi,am trying to restore my ipod but i am getting this message each time:the ipod could not be restored-an unknown error occured,what should i do?
Was the complete wording of the error message? Usually an error number or other information is also provided
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The ipod could not be restored an unknown error occurred (-1)
i'm having this problem the ipod could not be restored an unknown error occurred (-1). can't up date or restored plz help
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too -
what should i do when message say the ipad could not be restored. an unknown error occured (2003)
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
HT201210 The iPad could not be restored - An unknown error occures (-1)
Attempting to upate to iOS6 - update failed - messsage received was to restore the iPad - this process went as far as "restoring iPad firmware where it stopped and resulted in the message - "The iPad could not be restored - An unknown error occures (-1)" Went through all the recommended trouble shooting steops but the problem repeats each time.
Well, I did not think much about Hardware Error (1) becuase it had never happened to me. Well, over the weekend, I decided to upgrade my iPad 2 32gb Wifi-CDMA to iOS 7.0.6. I first attempted this OTA, not just once, but several times. The device would download the software, began the process, reboot and began to apply the update. It would reach about 60 percent and fail. After the failure, the iPad would recover and reload the current 7.0.4 iOS. It would then inform me I had an update. Each time, I would try to apply the update OTA. Each time, it would fail. So, I tried to complete the update via iTunes. Well, each time, the process would get to 60 percent and fail. iTunes would produce an error 3014 or error 1. Looking through the logs, the problem would fail loading the firmware, and more specifcally, isolated to the modem. I eventually tried so many times, I bricked my iPad. I had it in recorvery mode and could not get out of it. I read through all of the forums and the stories about driving to Apple stores, visiting the Genius Bars, calling Apple Support etc. They all resulted in the samething, a hardware error of some kind. Since I have taken hundreds of these iPads apart and repaired them, I figured that this one would get a new set of batteries and a logic board. But before I decided I would do that, I tried to update and restore using several different cables, tried a desktop computer, two windows laptops, and a macbook pro and a macbook air, of course all with the same result. So, knowing that iPads are built case down and that all of the connectors are either vertical or horizontal and that most of the horizontal connections are ribbons, I decided to try reseating all of the vertical connectors. Know, before you read on, I would like to add a disclaimer to not try this at home or even try it at all, but I will tell you, it worked.
I took the iPad and dropped it on floor 5 times. I left the iPad in it's case and droped it on a very tight nap throw rug on top of a hardwood floor. I dropped it from an elevation of about 3 to 4 feet. I was hoping that the shock would compress all of the vertical connectors and give everything else a bump too.
Nothing broke, especially not the display or digitizer. Once I picked up the iPad, I connected it directly to a computer, went to iTunes and clicked on the upgrade and restore option. The iPad loaded 7.0.6 without any issue. The iPad is running great and I have not had a problem out of it at all.
I do not recommend you do this to your iPad, but reseating all of the vertical connectors worked for me and I recovered an iPad that would have otherwise been bricked until it was disassembled and repaired. -
The iPad could not be restored. an unknown error occurred (-50)
My 11 year old kid was playing with the app tap zoo, the ipad sudeny went of. Since then every time we turn it on it takes more than usual to get too to startup, it then asks for the process of activation. When I tried to sync it with itunes for a restore the screen informed "We're sorry, we are unable to continue with your activation at this time. please try again later, or contact costumer care" it also informs "the ipad could not be restored. an unkown error ocurred (-50)"
I appreciate any info or recomendations you guys may give me. Thanks.error 50 http://support.apple.com/kb/TS3694#error50
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HT201413 THE IPAD COULD NOT BE RESTORED AN UNKNOWN ERROR OCCURRED
hello please help me about error -1
so, yeah. seeing a lot of peep's data getting hosed from this update. including myself.
this is a failed update regardless of how many new and "world's first" features there are. i wish i had kept the last version.
i can deal with the loss of "corrupt data," able to channel my anger better than my 10 yr-old son. he had games on there that he spent so much time leveling and achieving goals -- all wiped and dashed. he even spent allowance money (with my supervision) on buying "gold" and extra stuff that the game makers offer to improve his games.
gone. all gone with a click of an "agree" button. there is no way to get any of that back, and i'm above moderate savvy with this stuff.
i even tried to restore backup sets from a few days ago, then a months ago, and everytime, i get the same thing: data is corrupt or similar discouraging error message. it's as though this update just doesn't know what to do with personalization data and all those apps data. or it tried to and completely fncks it all up. every game, every app, every infromation that mattered, gone.
what the fnck happen, apple? did you not have enough time to beta? did you think siri and newsstand were so fncking cool that you had to push this out the door, and deliver a destructive update?
what's your next plan to safeguard your loyal users' data? because that back-up ideas you have -- icloud or icouldcareless or iwhateverthehellyouwanttocallit -- is a fail.
what does your term of use actually say in there (i never read it): "if your data is wiped by our negligence, tough ***** because you don't read this stuff anyway." -
The ipod could not be restored. an unknown error occured(4005).
tried to restore and update ipod, it goes through the motions but says its waiting for ipod to respond the it but then the error 4005 comes up as above, now ipod is dead!!
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer. -
HT201210 ipod could not be restored an unknown error occurred (3194)
ipod coluld not be restored an unknown error occurred (3194)
i just fix the same error (the ipod could not be restored an unknown error occurred) i went to update to new software and this happened. i tried many things using google to find fix. i change the USB connection cable to the original Apple cord and my Ipod restored and i could load the backup file stored. I was about to look for a second Ipod as i had nearly given up
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"the iphone could not be restored an unknown error occurred (2)"
Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
Any suggestions?When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
That will make a difference on Windows computers. After that, try and reconnect and restore. -
My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
I have tried to hold the "home" and "power" button to reboot
I have tried powering it off
I have tried, to unplug the cable, hold the "home" button and then plug it in.
Can't check the SN or warranty, cause it is stuck in restore mode.
Is the hard drive gone? Should there be something replaced.http://support.apple.com/kb/TS3694#error1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.
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