The iphone "iphone" could not be restored. An unknown error occurred(14), the iphone "iphone" could not be restored. An unknown error occurred(14)
1. Click on the update OS prompt in itunes when you connect iPhone 4.
2. It failed with this error.
3, Restore gives the same error.
Please help.
Try performing the troubleshooting steps listed here for your specific error number:
http://support.apple.com/kb/TS3694
I hope this helps.
Similar Messages
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Hey guys,
I just bought a new iPhone but i can't restore my backup files beacuse it keeps saying "itunes could not restore backup because the password was incorrect" but I really don't know where to put the password to restore it. I really have some files that are meaningful for me so I really need help. Any suggestions anyone?Select your iDevice in the iTunes.
Choose the Summary screen (tab) and scroll to the bottom of the screen.
Then un-select Encrypt iPhone backup.
iTunes will then prompt you to “Enter the password to unlock your iPhone backup”, enter the password you set originally. -
i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured
"This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
Taken directly from this article http://support.apple.com/kb/TS1275.
Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
- Greg -
I just replaced my iPhone 5 because of a cracked face. I backed up the old phone to iTunes. When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone. Now what?
I have Apple Care+, but I'll be darned if I can find any way to contact anyone at Apple to talk to about this. They take your money, but make darned sure they don't have to support you unless you jump through a bunch of hoops first, like this site.I've done a restore.. The phone was completely wiped back to factory settings.. It then tells me there isn't enough space on the phone to restore from back up? How when the phone is empty?!
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My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
I have tried to hold the "home" and "power" button to reboot
I have tried powering it off
I have tried, to unplug the cable, hold the "home" button and then plug it in.
Can't check the SN or warranty, cause it is stuck in restore mode.
Is the hard drive gone? Should there be something replaced.http://support.apple.com/kb/TS3694#error1
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice. -
I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accepts my password when I install as a new phone. How can I resolve this so I can restore my back up?
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help
My iPhone 3GS is getting the same error. I've called Apple a bunch of times, and they won't get back to me. I'm searching through discussions to figure out a solution.
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Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
Please Help i need this phone....and i dont have the money to replace it!I havent jail broken it so its probable a hardware issue then.......well then.......
anyway thanks man
Cheers! -
After update and restore i am getting a message like ,Your iphone could not be activated because the activation server is temporarily unavailable.also i am getting no service message and also connected to wifi
mine is and before what the other guy wrote, it said your iphone could not be activated because we could not reach the server
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hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we
mazunzo tembo wrote:
"the iphone could not be restored, an unknown error occured(1015).
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743
ERROR 1015...
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere. -
Current iTunes message: iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.
Thanks, it's working. I was concerned to restore, as I didn't see my backed-up phone appearing as an option prior to launching the restore.
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I am trying to update my Iphone 3 and when i get to the activation step after a few minutes it shows a message that says " Your iPhone could not be activated because the activation server is temporarily unavailable. Try conenecting your iPhone to iTunes to activate it, or try again in a couple of minutes.
If the problem persist, contact apple support at apple.com/support
I been trying for a few times now and I keep getting the same message. How can i fix it? now my phone doesnt work.These are the steps mentioned in the article iPhone: Troubleshooting activation issues
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance. -
Hi, I m using an iPhone 4 and my yahoo push email was working just fine but for the last few days I am experiencing some problem that is the emails are not getting pushed , I have to manually fetch the mails. So what could be the reason for this.....I have set the email setting to "push" mode. Moreover I can't edit the mail server address ....current it's on Yahoo SMTP server
Will it get rectified and restored...if so after how long. What could be the reason for such outage kindly share, as I am facing real problem because of this...
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I am a new Iphone user so I am going to sound very dumb. The sound in my phone stopped working for some unknown reason about a month in. Verizon could not fix so a new phone was sent. I sit here with my current soundless Iphone and the new one. The guy at Verizon moved my contacts over but what can I do to get all the apps I downloaded to be on my new Iphone before I send the current one back? He said something about downloading something on the my PC (not a mac) and then restoring from the PC to the new phone. Where do I start getting the stuff downloaded from my current soundless phone to the PC?
iTunes: About iOS backups - Support - Apple
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IPhone 4 could not capture remote Wi-Fi but can capture the network from close range to Ataatjos meter
I tried the process and was happy to note that there was some process that I managed to start because the process did start ...
However to my disappointment, landed back at the same status which says
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care
I was using a GEVEY sim unlock with iOS 4.1 since (almost) last 2 yrs now in India on Vodafone. But as Apple designed it, there were several apps including Whatsapp, Facebook, Gmail and LinkedIn that stopped functioning due to the iOS updates and the subsequent (I guess 'mandatory' App updates). Finally yesterday I thought of updating to the iOS 6. As soon as I did that, I have been left with no choice but to see the above message.
The process by jhidrowoh starts corectly but iTunes doesnt give you the option of restore only ... it is forcefully clubbed with update and the button that is displayed in the dialog box that appears on pressing 'Restore' in teh recovery mode, shows 'Restore and Update' and as soon as the iPhone is restored, it automatically updates the iOS as well to iOS 6 and hence leaves you hanging in the stale situation.
Guys ... Need the data desperately ... Can anybody please help???
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