The iPhone Software server could not be contacted
My friend just sold me his iPhone 3GS since he is buying a new one. He says that I need to update the OS version of the phone to iOS 6.0 by using iTunes.
I downloaded iTunes and tried to update it but it now says the error:
/quote
The iPhone Software server could not be contacted.
Make sure your network settings are correct and your network connection is active, or try again later.
/unquote
I have read some existing queries regarding the above error and I have did some of the workarounds mentioned but it is still not solved. My network settings are updated, network carrier is correct even the ICCID displayed is not blank.
Below are the data when my 3GS is connected in iTunes:
Name: iPhone
Capacity: 14.28 GB
Software Version: 4.3.2
In phone settings
ICCID: 8963 0313 3180 7298 4798
Carrier: SMART
BTW im from the Philippines
Did you ever use your computer to hack or jailbreak any iOS device? If you did your hosts file is corrupted, and you will have to fix it. If you are sure you never used iOS hacking software of any kind then the previous post about antivirus is your next choice.
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See here: iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
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For at least the last 36 hours I have been unable to download updates from the itunes server for either itunes itself, or for iOS for my iphone (I need this since I am locked out of my phone). I was able to get around the problem of not being able to update itunes from the itunes server by downloading 11.0.4.4 from apple.com instead, but I don't believe I can do this for the latest iOS.
I have tried troublshooting from the support instructions for hours with no luck. Itunes is the only program that is having internet connectivity issues. I have tried disabling windows firewall, completely uninstalling my antivirus, and logging in/running itunes as an administrator. I have purged my hosts file and made sure that LAN settings are set to auto-detect. I have rebooted my router. There are no third party programs running that filter internet connections.
What else can I try?
Specific error message:
"The itunes update server could not be contacted. Please check your internet connection, or try again later."
System Information:
I am running Windows 7 Ultimate 64-bit SP1.
I am using Itunes 11.0.4.4, but was having the same problem on 11.0.2.
Network Diagnostic:
Network devices detected:
TAP-Win32 Adapter V9
Realtek PCIe GBE Family Controller
Network Connectivity:
Network interfaces verified
iTunes Store connectivity:
Internet connection verified.
Secure link to iTunes Store failed
One or more tests failed.
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 11.0.4.4
QuickTime 7.7.3
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0019B7800BB272F0
Current user is an administrator.
The current local date and time is 2013-06-06 01:30:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {047AE645-C178-4BCA-ADB8-1EE699E267EE}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {ED9EA421-7412-4E76-A1F0-339DD75883B9}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.16
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Jun 05 18:27:48 2013
Lease Expires: Thu Jun 06 18:27:48 2013
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-04-13 13:59:00.I have completed the Advanced iTunes Store Troublshooting workthrough and my problem persists.
For reference I will detail the steps I have followed from the Advanced Support link iOS *08* provided above.
Isolate the issue:
1) the problem is with iTunes (I can connect to other secure websites, including the apple webpage + login).
2) verified the problem is not with the network (other devices on my network can connect and download iTunes updates).
3) I cannot resolve the problem by connecting to another network.
4) I have created inbound and outbound rules to allow all traffic to/from ports 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999. I have allowed these ports full access to all network types and all programs. I have also made sure that all apple products, especially itunes, are allowed in the list of windows firewall exceptions.
5) My date, time, and timezone are correct.
6) I am using iTunes as an administrator. I have posted the results of the diagnostic network tests above in my Original Post.
Blocked by software Firewall:
I have allowed an exception in the firewall for itunes and bonjour.
It seems to be the case that:
"If there's no firewall preventing access, but the iTunes Store still does not work while other Internet services (websites) work, the iTunes Store may be blocked by your configuration."
Blocked By Configuration:
I have run iTunes Diagnostics (results above) and the "Secure link to iTunes Store" section did not pass
I opened IE, made sure I am "Never dialing a connection"
My LAN settings are set to "Automatically detect settings"
I do not have any proxy settings
I have unchecked "Check for server cerificate revocation*" under Advanced IE properties
I have enabled "Use SSL 3.0" and "Use TLS 1.0"
I saved and restarted. Still no joy.
Rebuild Network Information
I flushed the DNS Resolver Cache
As mentioned above I reset the host file to default, and also tried to alternate method outlined in the support document involving creatings a "Copy of hosts" file and moving, editing, and returning the file to drivers/etc.
I then restarted.
Please Help! This is getting rediculous!
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