The iPhone thinks I need put my apple ID onto the phone and I did the password then it tells me it is incorrect

hi my name is emily i am getting so frustrated by the way my iphone is playing up atm i have gone to the apple store number of times for this problem and no one could help me with this issue i am having with my iphone is that i wanted to go onto another services provided other than telstra i had got told that the iphone is already unlocked and i had done everything possible to unlock the phone but each time i had done it the iphone thinks i need put my apple ID onto the phone and i did the password then it tells me it is incorrect and i know for a fact that it is correct and i had also done my icloud account too and saying it is wrong please help me i am so desperate to have my iphone back i am lost without my iphone
<Personal Information Edited And Re-Titled By Host>

It's a seriously bad idea to post your email address and phone number - it's an invitation to spam - and I've asked the Hosts to remove them. No-one is going to phone or email you. This is a user-to-user forum and no-one here can take any actual action to help you.
If the phone is locked to a particular carrier only they can unlock it. You would have to contact Telstra and ask whether the phone is locked to them and if so whether they are willing to unlock it - they may not be. Apple can't do it for you.
If your phone is asking for your Apple ID does it do so by giving part of an Apple ID? Is the ID in question yours? Did you buy this phone new or second-hand? Please quote exactly any error messages you are getting.

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