The iPod Cannot be used because the required software is not installed.

Every time i try and sync my ipod touch this message comes up. I have tried uninstalling and reinstalling and repair but nothing works to fix it.
Pic:http://i42.tinypic.com/2ross61.jpg

Drat. AMDS rollbacks can be tricky. (They can be associated with some really very low-level issues on the PC.)
First let's try the procedure I outline in the following post. (It doesn't work for everyone, but we should try to get the possibility that it treats off the table at an early stage of proceedings.)
http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

Similar Messages

I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?

I cant' sync my ipod because it says"The iPod cannot be used because it requires iTunes version 10.6.3 or later. I can't download it because my MAC is version 10.5.8 and it won't accept the newer version of itunes. Any suggestions?

If you're using a fourth generation or earlier iPod touch, click here and download the software.
If you're using a fifth generation iPod touch and an Intel Mac, buy Mac OS X 10.6 from the online Apple Store and run Software Update.
If you're using a fifth generation iPod touch and a PowerPC Mac, buy a newer computer.
(73046)

I want to sync my ipod with itunes but it says the ipod cannot be used because the required software is not installed. run the itunes installer to remove itunes, the reinstall itunes again. i have done as instructed few times but still persists.

i want to sync my ipod with itunes but it says the ipod cannot be used because the required software is not installed. run the itunes installer to remove itunes, the reinstall itunes again. i have done as instructed few times but still persists.

Success!
By completely removing all reference to apple or iTunes/iPod/ Safari etc from my computer, it has at last installed.

When I plug in my iPod, a little window pops up on iTunes stating that I cannot use the iPod cannot be used because the apple mobile device service is not started. What do I do?

When I plug in my iPod, a little window pops up on iTunes stating that I cannot use the iPod cannot be used because the apple mobile device service is not started. What do I do?

See Here...
AMDS for Mac > http://support.apple.com/kb/ht1747
AMDS for Windows > http://support.apple.com/kb/TS1567

I am trying to get my ipod to work and when i plug my ipod in to my computer with i tunes on i get the message " the ipod cannot be used because the mobile device service is not started" what does this mean

I got the message "the ipod cannot be used because the mobile device service is not started"...when i plugged my ipod in with itunes running

I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

When I plug my ipod touch into the pc, it tells me:the ipod cannot be used because the apple mobile device service is not started. What does this mean and how do I get rid of that and enable syncing?

When I plug my ipod touch into the pc, it tells me:the ipod cannot be used because the apple mobile device service is not started. What does this mean and how do I get rid of that and enable syncing?

Hello Julia,
Start with this article.
http://support.apple.com/kb/ts1567
B-rock

I plugged my iPod touch (4th generation) into my computer and when iTunes popped up, there was a notice that read "The iPod cannot be used because the Apple Mobile Device service is not started". What does this mean and what do I do?

I plugged my 4th generation iPod touch into my computer and when iTunes popped up, there was a notice that read, "The iPod cannot be used because the Apple Mobile Device is not started". What does this mean and what do I do?

Type "Apple Mobile Device Service" into the search bar at the top of the page by Support and read the help article.

When i plug in my touch i get "the ipod cannot be used because the Apple Mobile Device service is not started. How do i fix?

When i plug in my ipod touch. I get the message, "this ipod cannot be used because the Apple Mobile Device service is not starte". How do i fix?

this support article about Apple Mobile Device Service may help.

I get an error message on my netbook when I plug my Ipad into it to sync. the ipod cannot be used because the apple mobile service is not started

I am getting an error message when i try to sync my ipad and my netbook. It used to work. this ipad cannot be used because the apple mobile device service is not started.

I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

I just got my computer back because it was getting fixed and when i plug my ipod in to put songs on it, it says "The ipod cannot be used because the apple mobile device service is not started".. So what do i do?

It wont let me sync my music into becuase that message pops up..

Start the service by:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

How do i fix this- the ipod cannot be used because the apple mobile device is not started?

Hi, my ipod touch normally works with my laptop but just plugged it in and its stating it cannot work as the mobile device is not started? its turned on and my laptop has recognised a mobile device is there. Can anyone help?? x

See this article.
http://support.apple.com/kb/ts1567
B-rock

I was wondering if someone can help me with my problem. My ipod touch has been in recovery mode for the past three days. I keep trying to restore it but it keeps saying "The ipod cannot be used because the Apple Mobile Device is not started." Help?

I was updating my itouch that was jailbroken then it just went to recovery mode. I don't what to do anymore.

When I went to services and clicked on Apple Mobile Device, I could not see stop the service.

This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.

I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.

dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

"This iPod cannot be used because the required software is not installed.."

Ok so I have a LONG list of problems with my ipod touch and Vista, I have Vista Home Premium and iTunes wouldnt even install because it gave me a "Vista" error "microsoft.vc80.CRT,public Key Token="1fc8b3b9a1e18e3b",type="win32",version="8.0 .50727.762"processorArchitecture="x86" Please refer to help and support for more information." I found out this was a vista related error but managed to get iTunes 7.5 to work even though this error showed up during installation yet when it rolled back the install and then reinstalled itself, it installed successfully. (I have tried the same with version 8 of iTunes and above but instead of the successful iTunes install like 7.5 and stuff do, it says the install was interrupted and couldnt install)
Ok so now when I plug in my (fw 2.2.1) ipod touch it says "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes. Then reinstall." But I have 7.5 so iPod Touches should work! My computer recognizes it as a camera but that is as far as I get.
1 more thing. I have the usbaapl.sys in the system32/drivers folder that iTunes installed, so I dont get why it cant read my ipod...
PLEASE, if you can help in any way please help!
THANKS!
Message was edited by: ajtja

ajtja wrote:
Ok I checked in my "services" section on my computer and apparently, apple mobile device or for that matter, apple ANYTHING is not found.
SCREENSHOT: http://s241.photobucket.com/albums/ff194/ajtja/?action=view&current=itunesservic es.jpg
does this have anything to do with anything?
Yes. The iPod touch will not be recognized by iTunes if the Apple Mobile Device service is not running.
What security software is running on the PC? Try to reconfigure, temporarily disable, or uninstall the security software. Then reinstall iTunes or repair the Apple Mobile Device installation from Control Panel.
If the issue persists try the *General installation troubleshooting* tips in this article: http://support.apple.com/kb/HT1926
-Jason

ITunes says that my iPod cannot be used because the required software is not installed. Says to install 64-bit version. Problem is 64-bit version is installed already.

I have a 64 GB iPod operating on iOS 5.1.1 (says software is up to date). I finally was able to download iTunes 64 Bit to my computer and open it. Now when I connect my iPod to the computer, I get a message saying "This iPod cannot be used because the required software is not installed. Tun the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I have removed iTunes from my computer and downloaded the 64-bit version again and installed it. I still get the same message.

Hi antiklady,
I see that you may be having an issue with compatibility of iTunes when connecting your iOS device. This sort of issue can arise if you have two versions of iTunes installed on your computer, which I feel may be the case. Here is an article that can tell you how to identify the version of iTunes that you have open:
iTunes: How to find which version you are using - Apple Support
http://support.apple.com/en-us/HT201521
If the version of iTunes that is opened is not the version you are required to use for the iOS device in question, try searching through your computer or applications folder to see if there may be two versions of iTunes installed on your computer. Then, uninstall the version that is incompatible using these steps:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Take care, and thanks for visiting the Apple Support Communities.
-Braden

The iPod Cannot be used because the required software is not installed.

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