'The "ipod" could not be restored. An unknown error occurred (1604)

My 2nd GEn Ipod has been bricked by the v3 update.
I cannot restore it, after a long wait 'preparing ipod for restore' it says:
'The "ipod" could not be restored. An unknown error occurred (1604)'
I have latest itunes, have restarted pc and tried alternative usb ports.
Any suggestions?
Is there a telephone number for apple support?

I have the same problem as Bikeman and resolved it by using another computer. When we installed itunes on this pc it prompted us that the touch needed to be restored which we did and wiped it clean.
We went back to the original PC and it prompted us to update. It trashed it again. So we restored it as above. We synced it without updating the software and all is ok. We now have a touch on the old version of firmware and am £2.99 worse off. This is rubbish and the support is even worse, but then they have our money so what do you expect?. Anyone got any ideas how we can install the firmware or get our money back?
The only suggestion to you Bikeman would be to try uninstalling Itunes and reinstalling it. Connect your touch and hopefully it will ask you to restore. My only concern would be do you lose your apps and music you have bought on PC. I am new to this apple rubbish.

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    Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.

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    Also see:
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    Error 4000, 4005, 4013, 4014, and 4016
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    Restart your computer.
    Disconnect all your USB devices from your computer and connect to another USB port.
    Use a different USB cable.
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    Try restoring using an alternate computer.

  • HT201210 ipod could not be restored an unknown error occurred (3194)

    ipod coluld not be restored an unknown error occurred  (3194)

    i just fix the same error (the ipod could not be restored an unknown error occurred) i went to update to new software and this happened. i tried many things using google to find fix. i change the USB connection cable to the original Apple cord and my Ipod restored and i could load the backup file stored. I was about to look for a second Ipod as i had nearly given up

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    the iphone could not be restored. an unknown error occurred (1015).

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015.

  • TS3694 Has anybody had this error message: "the iphone could not be restored. an unknown error occurred (1015) ???

    the iphone could not be restored an unknown error occurred 1015

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • How do i get my ipod touch out of recovery mode......keep getting error message saying ipod could not be restored an unknown error occurred

    How do i get my ipod touch out of recovery mode......keep getting error message saying ipod could not be restored an unknown error occurred.
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    I have not seen a solution for that error but try:
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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Try on another computer
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      Apple Retail Store - Genius Bar              

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  • The ipod could not be restore. an unkown error occurred (1437).

    the ipod could not be restore. an unkown error occurred (1437).

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  • TS3694 the iphone could not be restored. an unknown error occurred

    iphone4g 16 error
    the iphone could not be restored. an unknown error occurred(-1)

    That error is from jailbreaking your phone.  It's now unfixable.

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