The ITS could not connect to the Web Application Server or the R/3 System

Hi Gurus
we are in the process of insalling ITS 6.20 (ITS version is 620010318381 ( itsWindowsX64_31-200001681, R/3 4.7 200)
Actually we installed it for dev/qas server with connectin mode property as "Connect to SAP system Using Applicatin Server" these are working fine for webgui!
and the same thing i installed for Production as connection mode property as " Connect to SAP System Using message Server" (hostname/IP, port as 3600 (as instance number is 00) here in the production evnironment we have 2 app servers. The installation got successful but i am not getting the log on screen through the link: http://10.3.3.175:81/scripts/wgate/webgui!
the error message is :
Connect Error
The ITS could not connect to the Web Application Server or the R/3 System
any help please
Thanks in advance

Hello Balaji,
Check the global.srvc file for errors in the R/3 system information. The ITS uses the following to connect to your system:
~appserver
~routestring
~systemname
~systemnumber
~logingroup
~messageserver
Which parameters are used depend on how you are connecting (logon group, route string, etc.)
Edgar

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The ITS could not connect to the Web Application Server or the R/3 System

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