The iTunes "Dissappearing Apple TV" problem

I've had enough with this bug. It is fatal to Apple TV's main functionality, which is to take content from my Mac and play it through my A/V system. If you search Apple Discussions you'll find a bunch of long threads from frustrated users all of whom have the same problem. We installed an iTunes software update (which was pushed upon us by Mac Software Update) and suddenly the Apple TV disappears from iTunes. For those lucky enough to get it to reappear, the good fortune is temporary: it disappears again. Oddly, even though Apple TV doesn't show up in the Device List, you can still stream to your Apple TV via Air Tunes. So clearly the problem is not IP connectivity between the Apple TV and the Mac. Apparently it's some kind of Bonjour problem.
I have had enough of this stupid problem. We shouldn't have to sit here diagnosing errors, unplugging and replugging things, running obscure bonjour monitoring apps, etc. just to have the product do what it's supposed to do. We buy Apple products because the "Just Work". Well, now my Apple product, which used to work, "Just Doesn't Work." I've sunk hours into following Apple's troubleshooting instructions, all a huge waste of time, because they don't solve the problem.
Why not just admit it, Apple, there is a huge bug in iTunes. Announce that at the top of the troubleshooting page so people don't waste their time. And instead maybe someone at Apple can work overtime to find the problem and fix it so we don't have to. I, and I am sure many others, would be very pleased to find a Software Update that restores my Apple TV back to working condition.
Ironically, users report that Apple TV works fine with the Windows version of iTunes. Now THAT would make an interesting John Hodgman commercial...

It sounds like there are problems all over the place with various configurations. I have posted in a couple of places about how I am able to get my AppleTV to work. Although its not a solution, I havent read of anyone posting an actual fix, just various different work arounds. In my case I can't let my PC go to sleep, ever.
I would have bought a second AppleTV by now if it worked. It's got great potential. But having started by trying to stream media to a XBOX360 and giving up over the lack of codec support to trying AppleTV and about giving up over reliablity issues, if I had to do it all over again I would probably just spend 1k on a PC to hook straight up to my living room TV and be done with it. Everyone is trying to sell a media extender but their first generation offerings just suck.

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My itunes id is blocked by apple because of an internal problem trying to update the itunes version, apple support is not helping at all and I need to update all my application. Is anybody you had this problem before? and how did they help? thanks

my itunes id is blocked by apple because of an internal problem trying to update the itunes version, apple support is not helping at all and I need to update all my application. Is anybody you had this problem before? and how did they help? thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

I've tried and tried several times to Connect my device to my PC and follow the onscreen instructions in iTunes to download the update from Apple. Problem is iTunes doesn't connect to my iPad so that I can update to iOS 5. I don't see the iPad icon when

I've tried and tried several times to Connect my device to my PC and follow the onscreen instructions in iTunes to download the update from Apple. Problem is iTunes doesn't connect to my iPad so that I can update to iOS 5. I don't see the iPad icon when iTunes loads. I have looked in my computer and see the iPad is recognized. Any one else having this problem? This is also happening with my iPod
Thank you, Ripley

I haven't updated yet. Apple's download servers have been too busy. Did you know you can update via wifi instead of connection to your computer?
Here's a description of the update. Not a lot of changes for iPad 1/2.
iOS 5.1 Software Update
http://support.apple.com/kb/DL1504
You can wait a while & update at your convenience.
 Cheers, Tom

HT1349 Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.

Hi all,I have just purchased new iphone but have difficulty in completing the itunes download with message : problem with Windows installer package. A program run as part of the setup did not finish as expected.
Would appreciate help...its driving me up the wall!!

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

Is the iTunes Store still having problems, I still can't download (uk)

Is the iTunes Store still having problems, I still can't download (uk)

Hi tannamerie,
Welcome to Apple Support Communities.
You may find the steps in these articles helpful for resolving the "unknown error" you're receiving:
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/ts2753
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy

I have activated the genius for Ipad and the message that It was a success never disappears . It is impossible to access the itunes or apple store. What can I do?

I have activated the genius for Ipad and the message that It was a success never disappears . It is impossible to access the itunes or apple store. What can I do?

You have encounter Activation Lock, the antitheft feature of the iPhone. The previous owner did not remove the phone from their account. The phone cannot be used until they do. Return to the store and let them sort this out. It is very unusual for someone to "forget" to disable activation lock, as it is necessary to do so to erase personal information on the phone. So it is quite likely you bought a stolen phone.

News:The iTunes MiniStore: Apple Does the Right Thing

Everyone upset about implementaton of iTunes MiniStore should read this:
The iTunes MiniStore: Apple Does the Right Thing
Just saw this. Maybe this will assuage people; maybe not. Seems like an honest attempt to make good to me.

angeldandruff wrote:
I concur! But I will comment more based on the terms of the store credit and validity.
I agree..I'm not going to get ahead of myself and plan out what I want to buy before anything is really gone into detail. But I do say if it's just for the Apple online store (not iTunes store) then that Apple protection plan for the iPhone that I haven't got yet looks pretty nice. But if it's for iTunes as well then I'm getting $100 worth of 24 season 6, ringtones, and songs.

How I fixed the iTunes "freezing when synching" problem

My version of iTunes (the latest version) would freeze whenever I tried to synch. I ran a virus check (found 3 viruses and cleaned them), then I restored my iPod in iTunes, which erases all the music off the iPod. Then I synched the iPod and the problem is gone. Not sure if this will work for you, but it did for me. Good luck.

your welcome, all of you. But there is a sad part ot this...
I noticed that the only option that worked for me was Windows 2000 and that the others (Windows 98/ME, Windows 95, and Windows NT) did not work. This leads me to believe that with more and more updates coming, sooner or later Windows 2000 will be obsolete to the iTunes software.
I know a lot of people who prefer Windows 98 and 2000 over XP because of modibility and hacking ability. So for Windows to essentially throw 98 out the window and not care to make iTunes compatible with it is pretty stupid. I highly doubt those Win98 users want to shell out about $100 to upgrade just to use a free program.
Just another piece of evidence in my theory that Apple is fading out Windows to coax people into buying more Macs.
.....Le Sad....

Why is previewing songs in the iTunes Store causing a problem for me?

I don't have a problem playing music in my iTunes library or navigating around it, my problem is in the iTunes Store. If I select 'See All >' after searching for something in particlar then select a song and start scrolling down the page it becomes unresponsive. The 'time elapsed' freezes but the music keeps playing and I can move my cursor around the page but the page itself is at best unbelievably slow to respond and at worst completely unusable until the preview ends. The CPU usage rises to around 30% and stays at about that, fluctuating slightly, until the music stops. I've tried uninstalling iTunes and the programs that come with it and reinstalling them all but that was a waste of time.

Hello dazw724,
Thank you for providing the details of when iTunes becomes unresponsive. I found an article with steps you can take to isolate and troubleshoot an issue like this:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

The way to fix the iTunes 10.2.1 problem

You should download the icuuc40.dll and copy it in the document of Apple Application Support,and you should close every apple service when you copy it.
U can open the iTunes again~
King from China
any question you can post an email to [email protected]
Message was edited by: KingLv

The original post is misleading.
This only applies if you are receiving the following error:
Tunes BEX error
Fault module: icuuc40.dll
version: 4.0.0.3207
Here are the deatils:
Some users have a problem with the current version of icuuc40.4ll (v 4.0.0.3207)
Replacing it with old version of icuuc40.dll (v 4.0.0.3205) or a newer version (v 4.0.1.0) usually fixes the problem.
You need to be logged on as an administrator.
For Windows 7 users– look for icuuc40.dll in the folder given below, select it, right click and select Properties>>previous versions tab. If you have an earlier version, restore it.
Or:
For Non windows 7 users or if there is no earlier version
Download icu4c-401-Win32-msvc8.zip from http://icu-project.org/download/4.0.html and extract the new version of icuuc40.dll from folder icu\bin. (v 4.0.1.0)
Drag icuuc40.dll out of:
32 bit systems: Program Files\Common Files\Apple\Apple Application support
64 bit systems: Program Files (x86)\Common Files\Apple\Apple Application Support
To the desktop.
Replace it with the new version of icuuc40.dll.

Are you guys going to fix the iTunes 10.5 start problem for Windows 64?

Windows 7 , 64 bit. If you have any connection at all to the Internet, I am sure you are aware of the iTunes not starting problem. ALL the suggested fixes are useless for some...uninstall, reinstall, drive wipe, reboot, registry edit, registry cleaners.....all to no avail. APPLE stuff is supposed to work....I have 2 new phones here that require 10.5 to work......blah. When you click the icon, or try to start from the .exe for that matter, it appears like it is about to start...and then nothing......if you check task manager, you can see it is running.......I have tried every permutation of a fix, including wiping the hard drive and reinstalling Win7 and updating......no good
Come on APPLE fix this problem......dont make me buy android phones.......

On the "flip-side", I had the smoothest and quickest iTunes upgrade/install ever. This was on my Windows 7 Professional, 64bit system.
That you performed an assumedly 'clean' reinstall of your OS, is not a good sign. Obviously, iTunes doesn't like something within your system.
Here are the next steps that I would take if in your position:
- Are you absolutely positive that you have the 64bit version of iTunes?
- Re-download a new copy of the 64bit version of iTunes 10.5
- Try downloading iTunes from one of the 'mirror sites' - FileHippo is good
- Call your PC's manufacturer and see if they are aware of any conflicts with your specific machine's build with respect to iTunes
- Temporarily use another PC (if available) to get your iPhones up and running
Best of Luck

How do I change the itunes account apple id to match my other apple id

Hi all, I had an itunes account in my name but was linked to kids ipods. Now got iphine so made kids own email and apple ids. The one i did for daughter seems to have all the icloud and itunes libary on it I want to change the itunes account to my apple id but it wont let me. Im going in circles.

Try
Settings
Messages
Send and Receive
Add all your email addresses and your iphone number
Cheers

HT5654 Is Apple aware of the itunes 11.1 update problem and is there a fix?

I have tried deleting (in control panel) all the Apple programs and I can't delete them all. I tried the repair option of my Windows CD. Nothing works. Apple... what did yoy do to us?

Apple has to be aware of this... From the discussions on here I have seen people have been calling Support. Judging by all the threads on same, it's a big problem for a lot of people. Some are having success with advice found on here, some not, and clearly this is costing a lot of people their time.
I want my family's devices to work. I had some time to TRY to resolve it...
But also, while I cannot use products I paid for, I'm not buying new songs etc., and I'm not in mood to be buying another Apple device right now.
So I'm not at all pleased, but I will try to be patient.
If they cannot or will not solve it.
I won't be buying anything, and risk it not working.

PUHHHLEEEEZZE Please Please FIX the iTunes 7 PODCAST reboot problem

Many of the forum users who play PodCasts are not able to play PodCasts in iTunes ver. 7.0.1.8 becuase the unit reboots when attempting to play PodCasts
UNLESS.....
you reset all of your settings immediately prior to playing the PodCast, then the PodCast will play. Buy you will have to reset your EQ to your music choice later again to get back to the sound you want for music.
THIS IS HEAP BIG PAIN IN TEE-PEE
BOWELS NO MOVE!

On the "flip-side", I had the smoothest and quickest iTunes upgrade/install ever. This was on my Windows 7 Professional, 64bit system.
That you performed an assumedly 'clean' reinstall of your OS, is not a good sign. Obviously, iTunes doesn't like something within your system.
Here are the next steps that I would take if in your position:
- Are you absolutely positive that you have the 64bit version of iTunes?
- Re-download a new copy of the 64bit version of iTunes 10.5
- Try downloading iTunes from one of the 'mirror sites' - FileHippo is good
- Call your PC's manufacturer and see if they are aware of any conflicts with your specific machine's build with respect to iTunes
- Temporarily use another PC (if available) to get your iPhones up and running
Best of Luck

Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..

Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
Please help

Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix.

The iTunes "Dissappearing Apple TV" problem

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