The iTunes library cannot be saved. The required file cannot be found.

I want to update my iPad to the new iOS but am running into a problem. Here is my sequence of events after plugging it in and letting it take over:
itunes first message to appear:
http://screencast.com/t/jOwTt3Ji2jA
I click 'download and install'
2nd message:
http://screencast.com/t/dgrAaCyxj6L
I click 'cancel'
http://screencast.com/t/KawQpwhvI
I click 'OK' and then the message just keeps popping up.
If I click on 'Music', I can see all my stuff. iTunes is recognizing everything.
Here's what my iTunes folder looks like:
http://screencast.com/t/5Osf7kOO2OLt
It's on an external drive that's always connected 24/7/365
Any ideas here?

Does Apple have paid support? If so, where can I get help?

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  • I connected my iPad and iPhone to sync just now and got the message, "The iTunes Library cannot be saved. An unknown error occurred (-54)." What does this mean?  I clicked "OK" and the sync appears to have worked properly. Thanks - dalebird

    I connected my iPad and iPhone to sync just now and got the message, "The iTunes Library cannot be saved. An unknown error occurred (-54)." What does this mean?  I clicked "OK" and the sync appears to have worked properly. Thanks - dalebird (MacBook Pro, g4 17in)

    Morning dalebird,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/ts2529
    iTunes: How to re-create your iTunes library and playlists
    http://support.apple.com/kb/HT1451
    Best of luck,
    Mario

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