The iTunes Store is broken in iTunes 10.7 after OS 10.8.3 update
Yesterday I updated both my Mac Pro and 17" MacBook Pro with the recent 10.8.3 OS update, and today the iTunes Store displays like primitive HTML with no images. Anybody else seeing this?
Never mind. The store is back to normal. When this strangeness occurred, I confirmed that a friend running iTunes 11 was having no similar trouble, so I thought it was a real issue, but I guess it was just a temporary glitch. As you were.
Similar Messages
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How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?
App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate). -
Can the genre of a song or album in my itunes library be changed? While loading to the itunes library, or after the song or album has been loaded?
Kay -
Glad it helped. Enjoy the music!
Ed -
On 3 machines now the Windows Store is broken. The Install and Back buttons don't work
Originally reported here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/on-3-machines-now-the-windows-store-is-broken-the/8bafdc7a-a708-4012-a4f1-b98ab8788c28
Advised to post here instead.
Hi there
On three separate Windows 8.1 Professional machines now, I've had an issue where the Store stops working properly for no apparent reason (no error messages or anything). The store opens, and I can browse apps, and view individual apps, but
once in the app view I cannot click on the Install button or the back buttons.
They "light up" as if being pressed, but they don't actually do anything.
I've tried all the various troubleshooting, including the Windows App troubleshooter, wsreset, re-registering the store files using powershell, and renaming the cache folder in my user profile. No effect.
If I sign into the PCs as another user, then I don't get the issue. As such something is getting corrupted in the profile.
We only have around 9 or 10 Windows 8.1 PCs deployed at our organisation for testing, and three of them have had this fault, which doesn't inspire confidence. As such, we cannot progress with further deployment until we have a fix in place that
doesn't involve wiping the user profile.
Any ideas please?Hi FangZhou CHEN
I've discovered the cause of this error after much searching.
Based on your suggestion, I checked the Event Viewer and found a string of "Application Error" entries similar to this:
Faulting application name: WSHost.exe, version: 6.3.9600.17093, time stamp: 0x534765e9
Faulting module name: sxwmon64.dll, version: 4.5.2608.0, time stamp: 0x52b2a853
Exception code: 0xc0000005
Fault offset: 0x00000000000257ff
Faulting process id: 0xf40
Faulting application start time: 0x01cfeeb1cc6d035e
Faulting application path: C:\WINDOWS\WinStore\WSHost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\sxwmon64.dll
Report Id: 19ee9a1c-5aa5-11e4-8259-600292638f85
Faulting package full name:
Faulting package-relative application ID:
Presumably the WSHost,exe process is critical to the Store and "Metro" apps?
The offending dll file causing this process to fail, sxwmon64.dll belongs to a peice of security software on our machines called Lumension Endpoint Security (we're running version 4.5 SR2). We use this to control removable media (USB) and CDRW access for
our employees.
If I rename that particular DLL file, the store and the calendar app which I was also having issues with (it was blank), spring back into life. -
Music on my phone does not show all the iTunes artwork, even after doing a backup restore, eliminating all music and restoring I have an iphone5 64 syncing about 8000 songs, so updating all is a time consuming, and now maddening process. Never had a problem before iOS 8. Someone (hello Apple) needs to develop a utility to help manage artwork recovery.
See earlier post by tt2
https://discussions.apple.com/message/7217190#7217190 -
While in Japan on a trip, I updated my iPhone to iOS6. Now, when I try to update my apps, I'm told that my account is not good in the Japan store I must switch to the USA store. How do I do that so I can download and update apps at home in the USA?
Your Apple ID is tied to the US store. Log out of the store, then trying logging back in.
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I can't download Lion 10.7.2 from the App Store. It starts downloading but stops after anything from 5 mins to 5 hours! Help!!
I'm having the exact same problem with a dual core iMac. Absolutely driving me nuts...cleared out all my caches before starting; have restarted MANY times after every failure; plenty of RAM, plenty of GBs on HDD; all else updated and my broadband working fine.
Can anyone help on this? -
My iPod 4th gen won't let me connect to the iTunes or app store, eventhough I can get on the Internet , I've reset an restarted iPod, I've plugged it up to computer(my computer does recognize iPod) i updated itunes on computer last, this iPod is a yr old and I've never had this problem:(
Try here:
Can't connect to the iTunes Store -
Error when I try to download the iTunes 11.1 after installing iOS 7
I just wasn't sure if anything has been sorted out with the UK version of iTunes, or that my Windows PC is making an error with the download. I would contact the UK Apple, but their site is under construction because of the new update.
I went to restore my system to September 14th, before the changes of Apple occurred. After that, I clicked on the iTunes 10.5.8 program, and it said that it was missing the particular files and that I need to either modify my PC or reinstall iTunes.
Is there anything that I can do to download iTunes successfully, or do I need to wait until the Apple servers have fixed everything?
Many thanks.That is odd. I would uninstall iTunes from the computer and re-install it from scratch. The cool thing is that it won't delete any music or backups and such. http://support.apple.com/kb/HT1925?viewlocale=en_US this here link walks through uninstalling and re-installing iTunes. The basics are going to your control panel and removing iTunes, Quick time, Apple software update, Apple mobile device support, Bonjour, and Apple application support. Then go to iTunes.com and download a new copy of iTunes. This should resolve the issue!
If you need further help uninstalling iTunes you may want to call 1-800-my-apple. -
ITunes not running after Safari and Quick Time update
HELP NEEDED!!After updating to the latest version of Safari and Quick Time, i got this error message the next time I started my computer:
"AppSyncNotifier.exe: The program can't start because CoreCoundation.dll is missing from your computer. Try reinstalling the program to fix this problem."
I tried to open iTunes but I can't. I tried to uninstall so I can reinstall but it I got another error message that said I do not have the rights to uninstall, etc. I am the only user of this computer and I have admin rights. This PC used to run on vista but I recently upgraded to Windows 7(x64) and I encoutered the same problem - i could not uninstall/reinstall iTunes because "I do not have permission"
After upgrading to Windows 7 iTunes was running okay until the Safari and Quick Time update.
I need to sync my iPhone and iPod but without iTunes I can't!!!
PLEASE HELP!!! PLEASE, PLEASE, OH PLEASE!!!!b noir wrote:
What a strange collation of errors. Taken at face value, each of the three suggests a different problem. Working on an Occam's razor sort of principle, that one underlying problem is going to be more likely than a perfect storm of three different problems at once, I think we'd better try checking on troubles with administrative privileges first.
Let's try doing a "run as administrator" on an iTunes uninstall first.
Download and save a fresh copy of the itunes installer to your desktop.
http://www.apple.com/itunes/download/
Now right-click on the iTunes64Setup.exe file you downloaded and select "Run as administrator".
Since you've already got that version of iTunes installed, you should eventually get to a dialog asking you to repair or remove iTunes. Select Remove.
Does that go through without the "Windows Installer" message?
If so, reboot the PC and then try another "Run as administrator" of your iTunes64Setup.exe. Does Apple Application Support get installed for you properly this time?
Thanks again b noir. Unfortunately, this suggestion did not work. When I did what you said, there was no option to "remove". I see the iTunes thing on my control panel-programs window, but it's no longer in the program (x86) folder on the c:/drive. iTunes on my computer is like gum stuck to my shoe. same goes for bonjour. Please be patient some more. Do you have any more suggestions?? I'm planning to get me an iPad but if I can't get iTunes to run properly on my computer I'm having second thoughts about it now.
Thanks! -
Just as an example, TSN. The icon always appears as hi-def/Retina display in the app store if you search for it or it asks you to update, then when it updates it goes back to being pixelated. I can see if it is an app-specific issue but there are other apps like Bank of America which do the same thing. I don't think it's because they haven't updated the icon because they have, it appears perfect when viewed in the App Store. Uninstall/reinstall did not fix this. Any help you can provide would be greatly appreciated! It may sound minor, but it makes all the difference visually!
How pixelated could the app look like? The only reason why the app icon could look pixelated, is if you are using the iPhone 4 or iPod Touch 4th generation. They obviously have an upscaled resolution, so the apps could not have been upscaled when downloading... I am not sure about this issue...
Like you said, it is a minor issue... -
How do I fix the App Store app in mountain lion which has become corrupted and won't update!
I can no longer access the App Store so cannot update my system. Ant Ideas?
In Finder hold down the option/alt key while selecting the Go menu item. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer ones.
If you want to make your user library permanently visible, run the below command in Applications/Terminal.
chflags nohidden ~/Library/
You will need to do that after any updates. -
I need some help!
See:
iOS: Troubleshooting applications purchased from the App Store
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod -
Is there any way to cancel the iTunes Match renewal after the transaction?
Hey everyone,
My iTunes match has just automatically renewed even though I'm about 90% sure that I deactivated it when I reinstalled iTunes due to the fact that iTunes match would make it crash every time...
I really can't justify spending £20 on something that I'm never going to use and I think it's kind of naughty of Apple not to send me an email before. I can't really say that I'm surprised with the way I've been treated as a customer since I got my iPhone.
But yeah, is there any way to cancel it and get a refund AFTER the renewal or is that completely unheard of?You can always try contacting iTunes support and seeing if they will reverse the transaction. I would think that iTunes Match would show up on the Report a Problem page. Note: it's at the support agent's discretion on whether they'll issue a refund since the store policy is that all sales are final.
https://reportaproblem.apple.com/
If it isn't listed there, you can try contacting iTunes Store support through https://getsupport.apple.com/ -
To update my Itunes to the 10.7 or later, it says I need to update my mac. When i go to update my mac, it says that there is not one available. How do I fix this?
What Mac OS X version do you have? You can go to > About this Mac and find the version. If you don't have Mac OS X 10.6.8 or later, you'll need to update to that and then your iTunes will update. http://support.apple.com/kb/dl1400 <=== that is the link to purchase the 10.6.8 update
Message was edited by: Destinie Harris
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