The itunes store is temporarily unavailable - try again later.
The itunes store keeps saying that it is temporarily unavailable and to try again later. It has been like this for about a week now and I have tried everything. My software is up to date on both my laptop and itunes so I cannot see why it would be taking this long to resolve. I can see the visual banners on the start page and can search music but I am not able to make changes to my account, sign out of my account, purchase music or redeem vouchers etc. Please help if you can!
Hello there, DustDawg
The following Knwoledge Base article provides some great steps for troubleshooting issues wth connecting to ITunes:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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My iPhones iTunes Radio doesn't work it says "iTunes radio is temporarily unavailable try again later" some one please help I really want to listen to the radio. please help my life depends on anyone who fixes the problem.
Your life depends on it? See this discussion: https://discussions.apple.com/thread/5345664
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Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
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i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?
I don't know - but I am having the same problem and have not had any useful help from Apple Support. Everything they told be to do has been done and it hasn't fixed the problem.
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Please can someone help. I keep on getting this when I try and buy a song or upgrade my iPhone aps. I have got the latest iTunes on my 15" MacBook Pro with OS X 10.8.5 (12F37). Last week I changed my password on //appleid.apple.com I could the access my account in iTunes. I have tried to log on to my account / view my account in itunes / buy a song and tried upgrading my apps, but I can't do anything now. it is frustrating. Please, please, please can someone help. :-)
Unsure if this will help anyone but I had the same problem with the message always coming up when I tried to login: "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
What I couldn't understand was that I could log into iTunes online, but not through the iTunes app, becoming very frustrated I went to drastic measures to get everything working again - although I found this post after I had success.
To add to the issue, my iPhone (4S - iOS7) was visible on iTunes (latest version), but some of my apps had failed to sync (showing grey on my iPhone and being unable to delete them), causing further issues and adding to my frustrations....which attributed to the drastic measures posted below.
(You may want to try following the above posts before following my method)
**** Apple support provided me with an email containing many links, all of which didn't really help me, but I'll post anyway, just incase they assist someone else:
"Dear Luke,
Thank you for writing to iTunes Store Customer Support, my name is Indra and I'll be assisting to you with your concern.
I understand that you are unable to login to your iTunes store account and getting message that the iTunes Store is temporarily unavailable. I can imagine you must be eager to access your account and I will do my best to resolve this issue.
Luke, as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
These articles have helped other Windows users resolve connection issues:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
How to create and configure user accounts in Windows XP
http://support.microsoft.com/kb/279783
Windows Vista: Create a user account
http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account
Windows 7: Create a user account
http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
Windows 8: Create a user account
http://windows.microsoft.com/en-us/windows-8/create-user-account
Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
I hope that the information provided above is helpful.
Thank you for contacting us and have a nice day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/"
But if the above doesn't work for you then you can follow my method...in the end, I perfomed the following actions which did work:
1). Uninstalled iTunes from my computer (via Control Panel > Programs & Features)
2). Located the iTunes folder containing media, Previous Libraries etc (normally located under your Music folder) and simply moved it to my desktop. (can't afford to delete)
3). Downloaded iTunes.
4). Plugged my iPhone into my laptop and moved all contents across to my desktop (photo's).
5). Restored my iPhone erasing ALL data (extreme but desperate measures were required) - you may want to back it up, but I personally didn't have anything that I couldn't afford to loose on it.
6). Set-up my iPhone (set language etc...) including iCloud, but did not plug it into my laptop.
7). Chose the following iPhone settings>
> iCloud - Contacts turned off
> Mail, Contacts, Calendars - iCloud Contacts turned off (same end result)
> iTunes & App Store - made sure I was logged in via Apple ID.
7). Closed Outlook.
8). Re-installed iTunes, saving it on the C:> default location.
9). Followed the normal iTunes install prompts, setting it up as new. (making sure I had NO apps or music - clean slate)
10). Plugged my iPhone into my laptop, waiting for it to appear as it normally does.
11). Checked for iOS updates and iTunes updates (all good)
12). Checked Sync Contacts with Outlook (opening Outlook at the same time) - Calendars I left to the iCloud
13). APPLY....once sync finally completed (this time SUCCESSFUL) I was able to click iTunes Store and LOG IN.....finally!
I probably didn't have to perform all 13 steps, but that's exactly what I did to get everything working again!
There is probably someone out there who will be able to explain why I couldn't login to iTunes, why many of my apps didn't load onto my iPhone correctly, why everything failed to sync and probably able to shorten the above 13 steps to a quick fix.... but for now, everything is finally working and my 48hrs of frustration has come to an stress free end! -
"The iTunes store is temporarily unavailable. Please try again later."
We got the "The iTunes store is temporarily unavailable. Please try again later." error after purchasing the movie "Tammy".
Tech support thought we had a connection issue with our Apple TV because we could watch this movie from our computer; that did not make sense really because all the other movies we purchased in the past still worked and we could watch previews for others. This process with tech support took a long time...in the process we reset the Apple TV and a bunch of other things. We finally gave up and watched in on our 27" iMac.
I do not know how apple security filters on Apple TV, but the Apple TV had been set-up with the original defaults for years. I clicked on the security and put in a password because that is the only way I could changed the content filter from "PG". I changed the content filter and restarted Apple TV and I was able to play "Tammy" which was rated "R". I'm not sure if this was a coincidence, and I do not know why I was able to purchase a movie that I would not be able to play. Maybe the purchase was allowed by iTunes at the time because they are not checked because the content can be played from other devices like my computer, and the restriction was on Apple TV, but then again, the "PG" filter on Apple TV should have prevented me from viewing to purchase the movie in the first place. Anyway the content filter has been changed and we can watch "Tammy" on our TV.
Just Sharing...Yes, it does sound like software on your comptuer may be preventing you from accessing the iTunes Store. You may want to try using MSCONFIG to determine what software is conflicting. The process is not difficult, although it is a little time consuming. Here's how:
Using MSCONFIG to troubleshoot conflicts in Windows XP
Hope that helps!
iMac Mac OS X (10.4.9) -
Keep having isues trying to download music...Message states we could not complete Itunes Store request. The Itunes store is temporarily unavailable Please try again later. It has now been 3 days. Anybody know what the fix is..Cheers
Hi, bradley158.
Thank you for visiting Apple Support Communities.
Here are a the best troubleshooting articles when experiencing issues download content from the iTunes Store.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H. -
I've tried everything and still can't get my ITunes to work
Please help
ThanksHello dproctor4,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
"We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Best of luck,
Mario -
what is the problem if the message -We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later is shown
The store isn't unavailable, I can login via my iPhone and iPad but not via iTunes on my Windows PC. I've had this problem all weekend and still getting it today. I'm running the latest version of iTunes, I've uninstalled and reinstalled Safari as someone on another site suggested, no difference. I have all the latest Windows updates.
Lots of people seem to have had this problem in the past but I'm struggling to find a solution which worked for them.
Anyone have any ideas please?
Thanks. -
TS1424 The iTunes store is temporarily unavailable. Please try again later.
I can't to login to my account via iTunes on my PC. When I enter the apple id and password, I get an error that says "The iTunes store is temporarily unavailable. Please try again later." If I purposely enter a wrong password, iTunes will recognize the password as wrong. If I try a different apple id and password they will work. I only get this error when I try to use use the one apple id and the correct password. I can access the account via the apple id web page and on my ipad and ipod as well. This appears to be an account issue not a computer issue. I have tried to log in with the apple id on itunes I have on another computer and I get the same error. Has anyone seen this?
Found solution in another post. https://discussions.apple.com/message/23176442#23176442
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The Itunes store is temporarily unavailable please try again soon.
Yesterday I downloaded Itunes onto my family's computer (Windows 8) I have been having problems signing into my account. I can go onto the Itunes store and look around, listen to sample tracks etc.
This keeps popping up - We could not complete your Itunes request. The Itunes store is temporarily unavailable. Please try again later.
Well I did and still nothing. I checked to make sure my Apple ID is working (it is)
Is there anyone who can help me figure this out?Hello doondoon87,
The following article provides steps that can help get the iTunes Store working correctly again.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
It only appeared "The iTunes Store is temporarily unavailable. Pls try again later"
I can't change the country. It only appeared "The iTunes Store is temporarily unavailable. Pls try again later".
You can change the country to browse but for purchasing your debit or credit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
HT1918 the itunes store is temporarily unavailable is a message iget everytime i try to use itunes
the itunes store is temporarily unavailable is a message iget everytime i try to use itunes
IIf you have updated any of your devices iTunes store will be unavailable for the time being. The new App for the Iwatch is being pushed out to all devices so this is probably why no access.
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Itunes the itunes store is temporarily unavailable
I had a hard drive crash on my windows 8 laptop, so I reinstalled windows 7 (as i didnt like 8) I then reinstalled all my software including all the Apple stuff however when i attempt to log into Itunes I get the error message "we could not complete your itunes store request" and on the next line, "The Itunes store is temporarily unavailable, please try again latter".
I changed my Apple ID, and can log in to all the other services including itunes on my iphone5 and my ipad mini. I can also log into icloud and even download purchases to my iphone.
ive removed and deleated Itunes from my laptop and reinstalled but still get the same error.
ive also tried de and re-authorising my laptop.
theres obviously a file somewhere causing this problem which is strange as it was a fresh windows install on this hard drive.
any ideas??
thanks in advance, Lee.Hey Lee,
If you haven't already, I'd run through the suggested troubleshooting steps here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Have a great day,
Delgadoh -
The iTunes Store is temporarily unavailable..
Whenever I try to sign in on iTunes it says "The iTunes Store is temporarily unavailable. Please try again later.". What is going on? AppleID website and iPhone / iPad are running fine so the problem is on PC..
In iTunes use Edit > Preferences > Advanced > Reset Cache. Try again. Reboot if it hasn't helped.
You can check the status of Apple's various services here: http://www.apple.com/support/systemstatus/
There was an issue with the store yesterday affecting 20% of users, but it appears to be OK today so a local problem is most likely.
tt2
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