The itunes store won't load on my computer

The store won't load; it loads halfway and then the screen goes white. I can still get to my library but i can't access the store. I've updated to the latest itunes and I'm pretty sure my computer is up to date too ( i've run two system updates and restarted it).

There are several things this could be. Make sure you are selecting iTunes Store, restart your computer, restart your modem, and check your security settings. I've seen that most times this issue is caused by security settings preventing your computer from connecting to the iTunes Store, or other servers.

Similar Messages

  • Certain pages in the iTunes store won't load.

    A few weeks ago I went to iTunes to see if there were any new games out I might like. Every time I tried to load the games tab in the iTunes store on my laptop it would show that it was loading and then give me a blank white page. All of the other pages that I tried seem to be working. It worked fine a month or 2 ago and I haven't made any upgrades to my laptop since then. I even tried uninstalling and reinstalling iTunes to see if that would help. It just seems strange that everything else is working fine except for games no matter how I try to get to them. Suggestions?

    When I click on Store, all it does is show a blank page, no matter how long I leave it and the loading bar goes half way while saying: Accessing iTunes Store
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • The iTunes Store won't load in iTunes; have tried everything...

    I have literally tried every thing you can think of and I still can't load the iTunes Store in iTunes ANY version.
    Let's start the list of what I have done, and here: I'll list some of them for you.
    Let me know if you have anything else I can try, and NO I'm not going to reformat, let's fix this WITHOUT doing or suggesting that.
    Don't be like reddit, I WILL contact the mods if you DON'T post helpful information.
    I have a GENUINE 64 bit Windows 7 Ultimate that I bought from Microsoft.com
    On a Dell Inspiron M5030
    And again: I have tried ALL versions of iTunes
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    Tried restarting iTunes
    Tried restarting computer
    Tried uninstalling and reinstalling iTunes
    Use Revo Uninstaller to remove all Registry keys and reinstalled
    Allow ALL ports using DMZ on my router
    Restarted Router
    Used WiFi
    Use Ethernet cable
    Used Tethered AT&T 3G from my iPhone 4
    Used multiple hardwire and WiFi networks
    Reset Internet Explorer to default
    Unchecked: "check for server revocation certificate" in Internet Options --> Advanced --> Security
    Allowed iTunes to connect through FireWall
    Disabled FireWall
    Disabled Microsoft Security Essentials by uninstalling it
    Windows hosts file is BLANK

    When I click on Store, all it does is show a blank page, no matter how long I leave it and the loading bar goes half way while saying: Accessing iTunes Store
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • TS1368 I installed the new upgrade for iTunes, and now the iTunes store won't show on my computer

    Has anyone resolved this issue?

    Hey ArgentoSB!
    I have an article for you that can help you troubleshoot these issues:
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1421
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • ITunes Store won't load, can't sign in

    So - our older machine - PowerMac Dual 1.8Ghz G5 - Leopard 10.5.8, 5GB ram, 1TB HD - iTunes store worked just fine until the iTunes 10.5 update.  Now the iTunes store won't load when you click on "iTunes Store" in the right column in iTunes.  Just a grey window with "iTunes Store" shows.  Also, the little link to "Sign In" does nothing.
    I have repaired permissions, and have tried to deauthorize/authorize this computer.  No effect.
    I reinstalled iTunes - no change
    This is frustrating, to say the least.  What's going on? More importantly - how can I get iTunes to work again?  The internet is working just fine - as I am posting this from the same machine.  I CAN log in to the iTunes store via my iPhone and my MacBook Pro using the same home wifi...
    Please help!

    Another observation - I just tried to quit iTunes - and it won't quit.  Activity monitor does not show iTunes using a crazy amount of resources.  It just won't quit - not via keyboard command, not by the menu item.
    Something is definitely hosed.

  • I have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.

    have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.
    How do I get to play all of my music that should be stored either on the computer or in the cloud?

    Hi,
    Initially your music should be in your iTunes library on your computer. Once match completes its scan, your music will have been matched or uploaded. I suggest that you add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate or waiting. What is the status of your tracks that are not playing.
    If space is not an issue, I suggest that you keep the music on the internal hard drive otherwise you can delete the tracks and play from cloud. In both instances, you should maintain a back up of all your music on a separate hard drive.
    Jim

  • The "More" tab on my itunes store won't load on my iPhone. I can't download my Purchased songs?

    The "More" tab on my itunes store won't load on my iPhone. I am on wifi and everything else is working fine. It has been happening a while now so I can't download my Purchased songs. Anybody else have this problem?

    In iTunes on your computer, go to Store > Authorize This Computer from iTunes' menu.  Have your dad (or you, if you know it) enter his Apple ID and password.  Then sync again.

  • My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

    My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

    Try the standard fixes:
    - Reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod

  • Itunes Store won't load.......!!!! PLEASE HELP!!!

    Itunes Store won't load!!! I've been trying to access Itunes for like the past, I don't know, two weeks maybe, and every time I go to it, it doesn't cooperate. It usually won't load at all, but in the off chance it does, this really weird basic screen shows up. There are no pictures, or icons like in the normal Itunes, just a bunch of boxes and links that you click on. And, the kicker is the fact that even when I click on it, nothing happens. I've tried reloading the page, disconnecting and reconnecting my Internet connection, even going as far as to run diagnostics, and reinstalling the newest software 3 times!! Nothing is working!! Please help, I would be very grateful!!!!!!!

    I have the same problem.  I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load.  After waiting a (very long) period of time I get the following screen:
    Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen.  All of my other computers can load iTunes perfectly fine.  This error occurred directly following the iOS 5 update for my iPhone.  Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two.  I have
    cleared catche, cookies, everything
    uninstalled and reinstalled all Apple software and components (and end processes)
    completely deleted my iTunes library
    tried creating a new account, but can't even do that becuase I can't connect to the store
    tired de-authorizing and re-authroized the account
    signing-out and signing back in
    disabled parental controls
    made sure I WASN'T behind a proxy server
    I
    Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5).  The only thing I haven't done is wipe my harddrive, which seems to be the only option now. 
    Somebody please help.

  • ITunes Store won't load in iTunes

    I can't figure out why iTunes Store won't load in my itunes. I never had a problum with it until now. How do I fix the problum?
    Message was edited by: Itunes Store not loading

    When I click on Store, all it does is show a blank page, no matter how long I leave it and the loading bar goes half way while saying: Accessing iTunes Store
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Help! I have been using Mountain Lion but Finder and the App Store won't load and keeps crashing even after reinstalling the OS. How do to fix it?

    Help please! I have been using Mountain Lion for a few weeks but Finder, System Prefferences and the App Store won't load and/or keep crashing even after reinstalling the OS. How do to fix it?
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    Processor Name:     Intel Core i7
    Processor Speed:     2.7 GHz
    Number of Processors:     1
    Total Number of Cores:     2
    L2 Cache (per Core):     256 KB
    L3 Cache:     4 MB
    Memory:     8 GB
    Boot ROM Version:     MBP81.0047.B27
    SMC Version (system):     1.68f99

    You need to check to make sure you are actually connected to the network.  Tap Settings > WiFi >and then tap the blue ">" next to the network name with checkmark.  You should see a complete set of IP address but if the router didn't issue you an IP address properly, you will see your touch IP address start with 169.x.  If this is the case, you are connected to the internal network but not to the web.
    First thing to do (while you are on that screen) is tap "Forget Network".  Then turn WiFi off.  Turn it back on and, if needed, tap Other and re-enter your network information.  If you continue to have problems, check with your IT department on Monday.
    In the meantime, your laptop and iTunes can be used to purchase apps and music.  Syncing them with your touch is a great way to get them installed while you are waiting for the answer on your WiFi problem.

  • My iPhone 4S will not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

    My iPhone will
    not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

    Try resetting your network settings.
    Settings>Genenal>Reset>Reset Network Settings.

  • Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
    This should take all the music off your phone .Then you can resync the music back on to it.
    If this doesn't work maybe a restore to factory settings and start from scratch is the way to go

  • I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes

    I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!

    Bucktr09:
    I'm having the exact same problem.  I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen.  I can get my library content but the store is a no go.  Is there any one out there with a solution?

  • Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

    Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

    Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

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