The iTunes store won't work properly (iOS 6). What should I do?

Have you had the same problem? What's the best way to solve this problem?

Here's what worked for me:
https://discussions.apple.com/message/16567933#16567933

Similar Messages

  • TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?

    What do I do if music files purchased/downloaded for the iTunes store don't work properly?

    Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe  the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.

  • HT1689 The iTunes Store won't open on my iPod, what happened?

    My iTunes Store won't open. When it is clicked, it just flashes back to the home screen. I restarted it and turned it off and back on, but nothing helped. This all started after I upgraded to iOS 7.

    Try This...
    Close All Open Apps...  Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

  • TS1398 After updating to ios6 I can't use the passbook icon. It is telling me it can't connect to the iTunes Store. I have Internet connection. What should I do?

    I have can connect to the Internet and iTunes via the app but not from the passbook app. Help!!

    Gift cards are country specific.  You cannot use them in another country.

  • Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
    This should take all the music off your phone .Then you can resync the music back on to it.
    If this doesn't work maybe a restore to factory settings and start from scratch is the way to go

  • Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

    Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

    Installed iTunes on my laptop Windows 7 64 bit and I now have the following problems 1) iTunes volume won't adjust with the laptop volume control, only within iTunes, 2) playback doesn't work unless I click play twice and 3) the iTunes Store won't open

  • After upgrading my iphone 5 to IOS 7, the iTunes Store won't open. Is there a fix for this?

    After upgrading my iphone 5 to IOS 7, the iTunes Store won't open. Is there a fix for this?

    I had the same thing yesterday. After google gave me nothing and after I was sure my phone had enough charge to restart, I did a reset on my phone...
    Holding down the Power button, volume button and selector button on the front - for about 30 secs (or untill I knew the beeping had stopped).
    I cant remember if I then restarted it or it it restarted itself, but now its back to normal! No memory loss from the phone either.
    Freeked me out as its a new iphone 4s but glad to have it back! Without having to take it to get fixed by a pro.
    Hope that helps

  • ITunes Store won't work

    My iTunes store won't load.
    It used to load.
    When my sister got her iPod a long time ago, she set up an account to buy music from the itunes store. It worked then.
    I don't know what's happened since then, but we don't know the password, or account name.
    But it doesn't matter, because when I try to log on with this account (which I made to post this) it gives me the same message as when I click on Genius or iTunes store...
    Message:
    "_*iTunes could not connect to the iTunes store.*_
    Make sure your connection is active then try again. "
    I've looked at the troubleshooting options, and flushed my DNS. Deleted Norton completely, same with another antivirus, and windows firewall is disabled, and allows iTunes.
    Can anyone give me any help? I have an acer computer running Windows Vista Home Premium. I've got the latest (9.0.1?) itunes, that I just downloaded. But even before that, I had between 7-8 and it would NOT work.

    Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
    iTunes for Windows: Overview of Music Store Errors
    for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
    Hope this helps.

  • HT6119 I buy a new iPhone s5   When I enter to iTunes Store   The iTunes Store won't connect.    I have a Apple ID     But.  I am from Algeria       Plz how can iTunes Store connect

    I buy a new iPhone s5   When I enter to iTunes Store   The iTunes Store won't connect.    I have a Apple ID     But.  I am from Algeria       Plz how can iTunes Store connect

    What have you tried to fix it ? If you haven't already done so then see if any of the following fix it :
    - log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in
    - close the iTunes store app via the multitasking bar and see if it works when you re-open it : double-click the home button to open the taskbar, and then swipe or drag the iTunes store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
    - soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

  • ITunes Store won't work after 7.2 installation!!!

    I just installed iTunes 7.2 and now there iTunes store won't work! It says there's a connection problem and to check the connection. Normally when it says that, Internet Explorer doesn't either (but this time IE does work, I've been on apple support all day trying to fix this!!) I've tried everything it said to do and it's still not working!!! I had just installed 7.1 days before (I had the installer, I just never got around to installing it until I got a reminder for 7.2) and everything was fine. Then after I installed 7.2 I was told that the store wasn't working and we thought it was cuz IE wasn't working. Please help!!!!!
      Windows XP  

    I just had the same problem and the advice in the discussion titled "cannot connect to iTunes store" posted by dcbrendle fixed my problem.
    Good luck

  • I have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.

    have iTunes Match, but some of the music I loaded from CDs and I can see in the iTunes store won't play. It recognizes the album but is playing literally the only 3 songs I don't want to listen to.
    How do I get to play all of my music that should be stored either on the computer or in the cloud?

    Hi,
    Initially your music should be in your iTunes library on your computer. Once match completes its scan, your music will have been matched or uploaded. I suggest that you add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate or waiting. What is the status of your tracks that are not playing.
    If space is not an issue, I suggest that you keep the music on the internal hard drive otherwise you can delete the tracks and play from cloud. In both instances, you should maintain a back up of all your music on a separate hard drive.
    Jim

  • The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help

  • Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and it still won't open. Says the itunes library won't work with the older program. Help

    Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and reinstalled a older version and it still won't open.  Says the itunes
    library won't work with the older program.  Please help

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • ITunes Store won't work! HELP!!!!!!!!!!!!!!

    I just got an iPod nano 4th Generation for Christmas and I was so excited to start using it! I installed iTunes and set up an account, but when i came home and installed iTunes and signed into my account the Itunes Store wouldn't work. When i click on Itunes Store the home page will come up, but when i try to click on one of the links nothing will happen. At the top it just says "Accessing iTunes Store..." Please help I don't know what is wrong with it. It worked on the other computer i have the account on.

    Kendra, does the PC that does not work have anything from Symantec installed on it? If so it is probably Norton security software that is blocking it.
    Read this thread - there is a post by WileECoyote33, where they had to download a Norton removal tool to get rid of a trial version they weren't even using! Norton was blocking itunes. It has its own firewall, separate from the built-in Windows firewall.

  • For access to the itunes store, I get an error message -45054 ¿what can i do to fix this problem?

    For access to the itunes store, I get an error message -45054 ¿what can i do to fix this problem?

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

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