The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) computers may stop functioning at the Personalize step when installing Windows 7 64bit

The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) computers may stop functioning at the Personalize step when installing Windows 7 64bit.

1. Reset PRAM. http://support.apple.com/kb/PH4405
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.

Similar Messages

MacBook Air 11-inch, Mid 2013 won't boot with external USB keyboard

Hello,
Just bought a MacBook Air 11-inch, Mid 2013 (8GB, i7, 512GB SSD) today.
All available software updates are installed (OS X 10.8.4 (12E3067)).
Also have a Macbook Pro Retina.
If I connect a external USB keyboard (Kinesis Advantage Pro USB) to the Air then it don't boots.
If the keyboard is connected directly to the Air USB port then it don't shows the Apple logo on grey background after power on, just give a endless loop of the turning on sound.
If the keyboard is connected to the Thunderbolt display then same empthy grey screen after power on and no sound at all.
The same keyboard and Thunderbolt display work well with my Macbook Pro Retina and a Macbook Air 2011.
Any ideas ?
Thanks,
Karsten

I like it very much. I use it on my iPad (and occasionally my iPhone). I'm kind of a keyboard snob actually. I tried the Apple wireless keyboard first. Apple keyboards have a short throw that hurts the tips of my fingers. They're very pretty but the on button turns on when I don't want it to and my iPad wakes up in my bag. Strike 1.
I went to a little keyboard called the Joy and it had a positive switch so I didn't have the wakeup problem. It worked well though after several months I wore it out and had to replace it with another one. I also didn't like how flat it sat and used rubber bumpers on the back. It too had a short throw that hurt my finger tips after a while but it was better than the Apple.
Then I discovered the Logitech bluetooth keyboard, the K811. This is a great keyboard. It switches between multiple targets with one press, it has a positive on/off switch, the keys light up, it's rechargeable and lasts a long time, and the slight cushioning on the keys keeps my fingers from hurting. I put the rubber bumpers on it though like the Joy because I like the keyboard to sit up a little. It's a tiny bit bigger than the other keyboards but I like it a lot, better than my MBA keyboard and better than my iMac wired keyboard. I'm trying out an after market keyboard on the iMac now but I'm thinking about switching to one of these for the iMac.

I brought a macbook air 11 inch mid 2013 since i have updated mountain lion it shuts down automatically I have done SMC reset still I have the same issue... any suggestions??/

I brought a macbook air 11 inch mid 2013 since i have updated mountain lion it shuts down automatically I have done SMC reset still I have the same issue... any suggestions??/

the thing is that when i did the clean install they did check with a hardware test first and nothing was wrong, i guess it was a false-positive, is there anything in the kernel report from which i can say it's either hardware or software related

My MacBook Air (11-inch, Mid 2013) Flash Drive replaced twice in one week?

My MacBook Air (11-inch, Mid 2013) crashed a week ago, and Apple repair replaced SSD. Last night, it crashed again. I'm taking it in to have the SSD replaced again! I saw Apple's Flash Drive Replacement Program for the earlier MBA's, so why haven't they fixed this problem?

Thanks for the quick reply...The battery may last three or so days with lots of sleep time and intermitant use...Here's the info you asked for:
Model Information:
Serial Number:          D86324701WYF909AH
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          511
Hardware Revision:          000a
Cell Revision:          1198
Charge Information:
Charge Remaining (mAh):          4354
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5154
Health Information:
Cycle Count:          10
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          -868
Voltage (mV):          8166
Thanks again....

My iPad 3 keeping connect and disconnect on my Macbook Air 13-inch, Mid 2013.

Dear Team,
I was wondering my iPad 3 keeping connect and disconnect on my Macbook 13-inch, Mid 2013.
But when i pluc into my Macbook Pro, everything is working find and normal.
My MacBook Air running on Mavericks and iTunes 11.1.3 (8).
Please help.
Regards.

Format of the Drive
Windows NT File System (NTFS)

MacBook Air 11 Inch Mid 2013: where is the antenna located

I ve been told that the antenna is located behind the screen basel. I d like to know if it's on the right or left hand side facing the screen
Kind regards

2 x USB 3.0.
 menu > About this Mac > More Info > Support > Specifications (will launch a browser window with your MBA model specs.
If this does not satisfy you:
 menu > About this Mac > More Info... > System Report... > Hardware > USB. A USB 3.0 Hi-Speed Bus: will appear.

The keyboard and trackpad to my 2008 MacBook suddenly stopped working, what's wrong with it/ what should I do to fix it?

The keyboard and trackpad to my 2008 MacBook suddenly stopped working. I've restarted the computer several times and no help. I had some keyboard maintenance done a few months ago at a repair shop so I don't know if that has anything to do with it. What should I do?

First thing I would try would be to remove the battery from your MacBook, connect the computer to it's power adapter and start up, then see if the keyboard and trackpad work normally. Some older batteries have been known to expand and interfere with keyboard and trackpad. If this works, replace the battery.
Best of luck.

Sometimes the keyboard and trackpad freeze

I have seen some occurences where the keyboard and trackpad will stop responding on my MacBook Core Duo (1st generation).
It usually lasts around a second but i had at least 2 occurences where my only option seemed to force a reboot (the Power button does work). I haven't tried closing-reopening the screen to put it to sleep, this just came to me...
I've searched around for this issue and haven't found a solution to it. Any suggestion? Thanks!
(The MacBook is 1 year + 10 days old, and yes, i have bought the AppleCare package!

Hi sholby, welcome to macbook forum,
Try to reset your PRAM and SMC:
http://docs.info.apple.com/article.html?artnum=303319
http://docs.info.apple.com/article.html?artnum=2238
Also how much ram you have on your macbook, for standard ram of 512 is not good enough and make macbook temporary unresponsive (beach ball) due the lack of memory and become responsive again after they done finish computing.
But if it was hardware problem and after you reset your macbook the problem still persist, do call apple to check it out.
Good Luck

Keyboard and trackpad on macbook pro retina (13") not working sometimes

Hi - not sure if everyone has had the same problem as well.
For me, the keyboard and trackpad sometimes just don't work and when that happens, the bluetooth sign seems to be different (as attached here).
Does someone know how to solve it?
Much obliged!

For hardware related issues reset PRAM and SMC
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.

How can I keep synchronized my macbook pro at the office and a traveling macbook air?

How can I keep synchronized my macbook pro at the office and a traveling macbook air?

Have you tried doing the sync via Time Machine?
I thought it would be possible to backup the travelling machine and restore the machine at the office from the new backup.
I read a warning from Apple that it is not advisable.
I would be very interested in your opinion.

Keyboard and trackpad unresponsive on newest MBP retina (late 2013)

So I literally ordered the late 2013 model the day it was released (October 23nd) because I had been waiting for it forever. I got it October 25th. That SAME DAY I used it, it started having problems. While I could be scrolling on tumblr or Facebook, the keyboard and trackpad would randomly just stop responding. It wouldn't move at ALL but the computer still works fine. One time I was watching Pirates of the Caribbean and the keyboard and trackpad froze just the same without me touching anything. I had to hold the power button down for 10 secs (the only button that worked) to shut off the computer which also LOST everything I had open. This has been happening EVERY SINGLE DAY since I used it except one. I called apple support and they couldn't figure out what's wrong either because it can't be anything I installed since I've only had it for a day when it first happened and all I had was google chrome installed.
The tech guy from Apple support told me to do the force quit shortcut on the keyboard if it happened again (which it did, as always) and it obviously didn't work because the keyboard was just not responding to begin with.
This kind of stuff started happening the FIRST day I got my computer four days ago, and it's been happening almost every single day; I don't think the problem is any programs I installed. I'm thinking I got a faulty computer, which would be very unfortunate because final exams are coming up and it would be very inconvenient for me to send it back and wait for another one. I also just put decals on it and that would go to waste as well.....
I waitressed every single night of the week for a month (and counting) in order to buy this for school and I was quite excited to have gotten it...but already problems are coming up with the computer that I spent so much money on.....this is really disappointing. What should I do? The apple support people aren't fixing the problem and there's no apple store near me and it would suck to have to send it back to wait for another because I have exams right now....and also the money I spent on the decal.

Model Name:          MacBook Pro
Model Identifier:          MacBookPro11,3
Processor Name:          Intel Core i7
Processor Speed:          2.6 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          16 GB
Boot ROM Version:          MBP112.0138.B02
SMC Version (system):          2.19f3

Does anyone know what is the exact HDD model and specs for MacBook Pro (15-inch, Mid 2012)? Thanks

Does anyone know what is the exact HDD model and specs for MacBook Pro (15-inch, Mid 2012)? Thanks.

Thanks for responding me,
I just got this info from the link that you provided me but is there any model name or model number for it?
or any 2.5 would be work?
Thanks again.

Problem description: My Macbook air runs very slow since installed Yosemite a few days ago EtreCheck version: 2.0.6 (91) Report generated October 24, 2014 at 12:07:13 GMT 3 Hardware Information: ️ MacBook Air (13-inch, Mid 2012) (Verified) MacBoo

Problem description:
My Macbook air runs very slow since installed Yosemite a few days ago
EtreCheck version: 2.0.6 (91)
Report generated October 24, 2014 at 12:07:13 GMT+3
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2012) (Verified)
MacBook Air - model: MacBookAir5,2
1 2 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:15:57
Disk Information: ℹ️
APPLE SSD SM256E disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.77 GB (28.85 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.netbridge (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24251.1052177) Support
[not loaded] com.parallels.kext.vnic (9.0 24251.1052177) Support
/Library/Extensions
[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4) Support
[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4) Support
Startup Items: ℹ️
VirtualBox: Path: /Library/StartupItems/VirtualBox
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[invalid?] com.cisco.anyconnect.gui.plist Support
[invalid?] com.oracle.java.Java-Updater.plist Support
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[invalid?] com.teamviewer.teamviewer.plist Support
[invalid?] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.cisco.anyconnect.vpnagentd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.oracle.java.Helper-Tool.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[loaded] com.teamviewer.Helper.plist Support
[invalid?] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moveslink2 Application (/Applications/Moveslink2.app)
Quicksilver Application (/Applications/Quicksilver.app)
Google Drive Application (/Applications/Google Drive.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 Support
Safari Extensions: ℹ️
AdBlock
OpenIE
Facebook Photo Zoom
Translate
1-ClickWeather
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      7% WindowServer
      1% fontd
      1% Google Drive
      0% Microsoft Database Daemon
      0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Google Drive
86 MB mds_stores
86 MB SyncServicesAgent
86 MB Google Chrome
86 MB Finder
Virtual Memory Information: ℹ️
2.25 GB Free RAM
2.84 GB Active RAM
2.56 GB Inactive RAM
936 MB Wired RAM
3.88 GB Page-ins
74 KB Page-outs

You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?

Keyboard and trackpad in macbook pro doesn´t work

My keyboard and trackpad doesn´t work. I have a macbook pro 17" from 2008, and i upgraded the OS to Snow Leopard. I even tried with Lion, because i read somewhere that this could solve the problem, but so far, nothibg.
Help!!

I do have a bluetooth keyboard and magic mouse...This means i can work.
But the problem is i need to work out of home, and i don´t want to carry all those things everytime i have to go out.
And you´re right, i don´t have warranty...
I´m sure i didn´t drop liquids over it. And although it did dropped once when it was new, nearly 4 years ago, it worked just fine for 3 years. About 8 months ago, keyboard and trackpad started to fail, until they just died.
I tried cleaning it and reinstalling OS, but nothing so far.
Help!

HT1237 Why does my MacBook Air (11-inch, Mid 2011) has the SMC version (1.74f3)?

According to the article (http://support.apple.com/kb/HT1237), the latest SMC version of MacBook Air should be 1.73f65 (SMC 1.6). However, I found the SMC version is 1.74f3, which should be MacBook Air (13-inch)'s.
Can someone tell me why?
Details of System Information:
Hardware Overview:
Model Name:          MacBook Air
Model Identifier:          MacBookAir4,1
Processor Name:          Intel Core i5
Processor Speed:          1.6 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache (per Core):          256 KB
L3 Cache:          3 MB
Memory:          4 GB
Boot ROM Version:          MBA41.0077.B0F
SMC Version (system):          1.74f3

The keyboard and trackpad on MacBook Air (13-inch, Mid 2013) computers may stop functioning at the Personalize step when installing Windows 7 64bit

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