The # keys on macbook switched with leters below it.

A friend's Macbook number keys are switched with the letter key below it (pressing 1 shows a Q).  She says it happened on its own and no one messed with it.  It's a few years old, not sure on specs and OS beyond that. I'm thinking its a simple software fix and not a hardware problem. Any suggestions?

Connect the iPod to your computer and restore via iTunes. See:
iTunes: Backing up, updating, and restoring iOS software

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