The kind of help you get with HP Chat...it's a real good way to spend an hour on your weekend

I copied my recent session with HP Chat so people may see how inadequate out-sourcing to other countries is. After nearly an hour, this professional tech agent thought it would be helpful to have me create a file in my C: drive to see if it got there.
This problem is a widespread problem, as I have found that many people are having an issue with their D: drive getting full even though their computer is new. My hard drive has 6GB, and Memory 1 TB. There is no way that a stay at home Mom, who only sends an occasion email should have a full D: (recovery) drive.
Some people suspect that this is a defect within the system, that it is letting in files, or possibly duplicating them into this Drive.
I Got Nowhere in nearly an hour....here is the Chat Session;
Sunday, November 27, 2011 11:32 AM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist. [Sunday, November 27, 2011 11:32 AM] -- Automatically generated message:
You are now chatting with support specialist Ronan M. [Sunday, November 27, 2011 11:32 AM] -- Ronan M says:
Welcome to HP Total Care for Desktops. My name is Ronan M. Please give me a few moments while I review your problem description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. [Sunday, November 27, 2011 11:33 AM] -- Ronan M says:
Hi, Janine. Thank you for your time. How are you doing today? [Sunday, November 27, 2011 11:33 AM] -- JANINE says:
Fine, how are you? [Sunday, November 27, 2011 11:34 AM] -- Ronan M says:
Glad to know that you are doing fine. I am doing great. Thank you for asking. [Sunday, November 27, 2011 11:35 AM] -- Ronan M says:
I understand that you want to know about the Recovery partition on the hard drive. Am I right? [Sunday, November 27, 2011 11:36 AM] – JANINE says:
Yes, there is something wrong with it, as it should not be full. This PC is fairly new, and my little lap top has all the same programs on it and is doing perfect. [Sunday, November 27, 2011 11:36 AM] -- JANINE says:
Sorry...I was unclear [Sunday, November 27, 2011 11:37 AM] -- JANINE says:
My Toshiba lap top, has all the same files and is not too full to perform properly. [Sunday, November 27, 2011 11:37 AM] -- Ronan M says:
Not a problem. I will tap in to all resources available and try my best to provide you the information. [Sunday, November 27, 2011 11:38 AM] -- JANINE says:
Great. From what I learned on forums, many other people are having the same issue. It seems that maybe drive D has files on it that is should not. [Sunday, November 27, 2011 11:40 AM] -- Ronan M says:
Okay, Janine. Kindly provide the following details about your PC :
Product Number : QP676AA
Serial Number : 4CS1180XXX
You can view them on the screen by pressing Ctrl + Alt + S keys together on the keyboard. [Sunday, November 27, 2011 11:41 AM] -- Ronan M says:
Please provide the confirmation for the following details about your PC :
Product Number : QP676AA
Serial Number : 4CS1180XXX [Sunday, November 27, 2011 11:41 AM] -- JANINE says:
ok, one moment [Sunday, November 27, 2011 11:42 AM] -- JANINE says:
Model #: 610-1150y
Product #: QP676AA#ABA
Serial #: 4CS1180XXX
Software Build #: 11NA2ARW6xx#SABA#DABA
Service ID #: 070-xxx
PCBRAND: HP [Sunday, November 27, 2011 11:42 AM] -- Ronan M says:
Sure, please take your time. [Sunday, November 27, 2011 11:43 AM] -- JANINE says:
It's above your message. [Sunday, November 27, 2011 11:45 AM] -- Ronan M says:
Yes, I got you. Thank you for providing the confirmation. [Sunday, November 27, 2011 11:45 AM] -- Ronan M says:
Please give me a moment here, while I check with my resources. [Sunday, November 27, 2011 11:45 AM] -- JANINE says:
ok [Sunday, November 27, 2011 11:49 AM] – JANINE says:
Hello [Sunday, November 27, 2011 11:51 AM] -- Ronan M says:
One moment. [Sunday, November 27, 2011 11:51 AM] -- JANINE says:
what are you doing? [Sunday, November 27, 2011 11:52 AM] -- JANINE says:
I am seeing activity. [Sunday, November 27, 2011 11:53 AM] -- Ronan M says:
Please note that we can not take control of your PC, without your permission. [Sunday, November 27, 2011 11:53 AM] -- Ronan M says:
Only our Telephone support team have the option to take control of your PC. [Sunday, November 27, 2011 11:53 AM] -- JANINE says:
Oh, I thought I agreed to something of the sort when I logged on. [Sunday, November 27, 2011 11:54 AM] -- JANINE says:
I see...well, what is happening right now? [Sunday, November 27, 2011 11:55 AM] -- Ronan M says:
Please follow these steps to test the partitions on your PC. [Sunday, November 27, 2011 11:55 AM] -- Ronan M says:
Close all the windows except this chat session window. [Sunday, November 27, 2011 11:55 AM] -- JANINE says:
ok [Sunday, November 27, 2011 11:56 AM] -- JANINE says:
all closed [Sunday, November 27, 2011 11:57 AM] -- Ronan M says:
Please click on Start and open Computer. [Sunday, November 27, 2011 11:57 AM] -- JANINE says:
done [Sunday, November 27, 2011 11:59 AM] -- JANINE says:
991 MB free of 13.9 GB [Sunday, November 27, 2011 11:59 AM] -- Ronan M says:
Right click on the C drive and select Properties. Please let me know the size of the C drive partition. [Sunday, November 27, 2011 11:59 AM] -- Ronan M says:
Then right click on the D drive and please provide the size of the D drive partition. [Sunday, November 27, 2011 12:00 PM] -- JANINE says:
C: drive 827 GB free of 917 GB [Sunday, November 27, 2011 12:01 PM] -- Ronan M says:
Thank you. Please check size of the D drive partition too. [Sunday, November 27, 2011 12:02 PM] -- JANINE says:
I already gave that to you before you asked for it...above. 991 MB free of 13.9 GB [Sunday, November 27, 2011 12:03 PM] -- Ronan M says:
I am sorry about that. Thank you for providing the information. [Sunday, November 27, 2011 12:04 PM] -- Ronan M says:
Kindly give me a moment here. [Sunday, November 27, 2011 12:04 PM] -- JANINE says:
No problem [Sunday, November 27, 2011 12:05 PM] -- Ronan M says:
Thank you for your patience. [Sunday, November 27, 2011 12:06 PM] -- JANINE says:
Wow, it's already been half and a hour and we haven't gotten anywhere yet...what is happening? [Sunday, November 27, 2011 12:06 PM] -- Ronan M says:
I am really sorry about the delay. [Sunday, November 27, 2011 12:07 PM] -- JANINE says:
[Sunday, November 27, 2011 12:07 PM] -- Ronan M says:
Kindly note that the Recovery partition will hold the Recovery files only and the whole of the C drive is used for the Operating System and your personal files. [Sunday, November 27, 2011 12:08 PM] -- JANINE says:
Correct. I understand that. [Sunday, November 27, 2011 12:08 PM] -- Ronan M says:
When the Recovery is performed, it will fix a 15 GB - 20 GB partition for the Recovery files. [Sunday, November 27, 2011 12:08 PM] -- Ronan M says:
The rest of the whole hard drive is used for the C drive. [Sunday, November 27, 2011 12:09 PM] -- JANINE says:
right. [Sunday, November 27, 2011 12:10 PM] -- JANINE says:
I just want to know what is wrong with my D drive...why is it filling up so fast since it is only a recovery drive? [Sunday, November 27, 2011 12:12 PM] -- Ronan M says:
Please note that it is not filling up. when you save a file. The partition is used to store the files, only at the time of the Recovery process. [Sunday, November 27, 2011 12:12 PM] -- Ronan M says:
When you save your files, they are all Saved on the C drive's Documents folder only. [Sunday, November 27, 2011 12:12 PM] -- JANINE says:
I totally understand that: thus my call for help to you, my D: drive *IS* filling up. It only has 991 MB left out of 13.9 GB!! [Sunday, November 27, 2011 12:13 PM] -- JANINE says:
there's no reason for it to be full in only 5 months [Sunday, November 27, 2011 12:14 PM] -- JANINE says:
or ever for that matter [Sunday, November 27, 2011 12:15 PM] -- Ronan M says:
Janine, the D partition is not getting filled up in the past 5 months of your usage. It was created and filled at the time of the Recovery process itself. [Sunday, November 27, 2011 12:15 PM] -- Ronan M says:
Please try to Save a file on your PC. It will not be Saved under the D drive. [Sunday, November 27, 2011 12:16 PM] -- JANINE says:
I think its best if I call HP and speak to someone...I need someone to understand that I am calling because there IS a problem. My D: drive went from blue to Red…alert status last night! If it is not filling up, why does it the usage twice the size it was last month?? Obviously, it IS filling up. [Sunday, November 27, 2011 12:16 PM] -- Ronan M says:
It will be Saved under the C drive's Documents folder only. [Sunday, November 27, 2011 12:16 PM] -- JANINE says:
k [Sunday, November 27, 2011 12:17 PM] -- JANINE says:
done [Sunday, November 27, 2011 12:18 PM] -- Ronan M says:
After the file is Saved, please try to locate the file on the hard drive. [Sunday, November 27, 2011 12:18 PM] -- JANINE says:
I understand how all this works...what is going on? [Sunday, November 27, 2011 12:18 PM] -- Ronan M says:
You need to click on Start and type the file name in the Search field. [Sunday, November 27, 2011 12:19 PM] -- JANINE says:
what is the purpose of this??? this seems like you are giving me lessons on how to save a freaking file...I have hundreds of files on my C drive...yes it saved to my C drive!! [Sunday, November 27, 2011 12:20 PM] -- JANINE says:
I am going to just copy and paste this to HP customer service...this is a complete waste of my time.
Where can we fine Good, Professional help these days??
I see some people are so desperate that they go to help forums and actually take a strangers advice by changing settings and what not. One person with this same problem took someone's advice and changed the "D:" drive to another letter, now it won't show up and he cannot restore his system now. Sad.

kaeandcolesmon,
If you open the recovery drive (partition) it should only have a single folder (Recovery).
To make sure that your not saving restore points to that drive.
See:
Start, Control Panel, System, System Protection tab. Make sure the D drive partition is set to OFF so that it does not save there.
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
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