The latest iPod Updater File is the problem...

I called Apple today and the cust. support guy confirmed with me that they acknowledge there is an "issue" with the latest file (dated Oct '05). He says it's not a problem, just an issue. I say by the number of people on here complaining, it's a problem. Call Apple to complain, that's the only way to get things fixed.

i am an extremely experienced mac user. i have a home network with five macs. i own 4 differnt ipods including 2 shuffles. the shuffles are no longer recognized and in fact, no longer usable. when i try and play, all i get is alternating green and yellow lights. ipods show up as being connected in the system profiler under the usb ports. they do not show up in itunes or in the finder. all macs are well maintained with the latest updates. all music is ripped frrom purchased CDs. No piriate music or software is present on any machine on the network. the ipod shuffles are both dead now, unusable and are not recognized by any version of the ipod updater.
help help help! and don't just send me to the standard help pages. i have read all the articles and tried all of the proposed solutions. i have run the disk utility on all machines and have found no problems. all disk permissions are verified and repaired. THis is an APPLE problem that I hope you solve soon.
Please respond!

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