The lcd screen of my 15-inch Macbook Pro (mid 2009) is separating from the case. The glue failed due to the heat. How can I get Apple to fix this factory flaw?

The heat vented from the back of the laptop caused the glue to fail and now the screen is separating from back of the lcd case near the hinges. I know for a fact that this issue is known by Apple as I have seen the issue reported at least a dozen times. This laptop was considerably more expensive than any comparable laptop at the time I bought it. I bought it believing that I was buying a quality product from a quality company. I've owned many laptops and I have never seen anything like this. My laptop is out of warranty but this is really besides the point. This is clearly a factory defect that Apple should remedy. What do I need to do to get Apple to fix this design flaw?

Ask Apple.
We're just regular users here, nobody from the company shows up except for the invisible moderator who purges your posts, threads or self. And if any employee is around, the lawyers probably prevent them from identifying themselves.

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Can I use Apple TV with my MacBook Pro mid-2009

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Lizardhead wrote:
Good answer Chris CA: but I think the follow up would be ---HOW-- Chris is just going for points
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but I think the follow up would be ---HOW
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Anonymous UUID:
714EBD8C-083D-E200-A9BD-6F925A8F8F14
Thu May 29 22:30:04 2014
panic(cpu 0 caller 0xffffff80026dbf5e): Kernel trap at 0xffffff80026d1197, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffef8022f973c8, CR3: 0x0000000089778000, CR4: 0x0000000000000660
RAX: 0x000000000000001c, RBX: 0x00000000e00002c2, RCX: 0xffffff8002abb7d4, RDX: 0xffffef8022f973c0
RSP: 0xffffff800d2cb6a0, RBP: 0xffffff800d2cb6a0, RSI: 0x0000000000000001, RDI: 0xffffef8022f973c0
R8: 0x0000000000000001, R9: 0x0000000000000001, R10: 0xffffff8014ea65e8, R11: 0xffffff809b3160f0
R12: 0xffffef8022f973c0, R13: 0x0000000000000001, R14: 0xffffff800d2cb6ec, R15: 0x0000000000000001
RFL: 0x0000000000010202, RIP: 0xffffff80026d1197, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffef8022f973c8, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff800d2cb330 : 0xffffff8002622fa9
0xffffff800d2cb3b0 : 0xffffff80026dbf5e
0xffffff800d2cb580 : 0xffffff80026f3456
0xffffff800d2cb5a0 : 0xffffff80026d1197
0xffffff800d2cb6a0 : 0xffffff80026afd0e
0xffffff800d2cb6d0 : 0xffffff8002abb751
0xffffff800d2cb710 : 0xffffff8002abb54f
0xffffff800d2cb760 : 0xffffff7f8413fd2f
0xffffff800d2cb7a0 : 0xffffff7f84188b21
0xffffff800d2cb7e0 : 0xffffff7f841708d2
0xffffff800d2cb850 : 0xffffff7f84170fc8
0xffffff800d2cb890 : 0xffffff7f8413dfea
0xffffff800d2cba10 : 0xffffff7f8416d940
0xffffff800d2cbad0 : 0xffffff7f8413cad9
0xffffff800d2cbb20 : 0xffffff8002acea56
0xffffff800d2cbb40 : 0xffffff8002ad0051
0xffffff800d2cbba0 : 0xffffff8002acdabf
0xffffff800d2cbcf0 : 0xffffff80026b66a8
0xffffff800d2cbe00 : 0xffffff8002626bf1
0xffffff800d2cbe30 : 0xffffff80026139f5
0xffffff800d2cbea0 : 0xffffff800261e043
0xffffff800d2cbf20 : 0xffffff80026c975d
0xffffff800d2cbfb0 : 0xffffff80026f3a28
Kernel Extensions in backtrace:
com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7f84 12b000->0xffffff7f841f5fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f82cbe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f8324b000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f83208000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f8325b000
BSD process name corresponding to current thread: Skype
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x0000000002400000
Kernel text base: 0xffffff8002600000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 60200033152435
last loaded kext at 44797399467641: com.apple.filesystems.smbfs
2.0.2 (addr 0xffffff7f84b15000, size 335872)
last unloaded kext at 15796237223278: com.apple.macos.driver.AppleUSBEthernetHost
7.0 (addr 0xffffff7f84b15000, size 20480)
loaded kexts:
net.telestream.driver.TelestreamAudio
1.1.0
com.rim.driver.BlackBerryUSBDriverInt
0.0.97
com.apple.filesystems.smbfs
2.0.2
com.apple.filesystems.ntfs
3.11
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.driver.AGPM
100.14.15
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleHDA
2.6.1f2
com.apple.driver.AppleMikeyDriver
2.6.1f2
com.apple.GeForceTesla
8.2.4
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AudioAUUC
1.60
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.iokit.IOBluetoothSerialManager
4.2.4f1
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin
1.0.0
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBCardReader
3.4.1
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleFWOHCI
5.0.2
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.nvenet
2.0.21
com.apple.driver.AppleUSBOHCI
656.4.1
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
217.92.1
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
217.92.1
com.apple.AppleGraphicsDeviceControl
3.5.26
com.apple.kext.triggers
1.0
com.apple.driver.DspFuncLib
2.6.1f2
com.apple.vecLib.kext
1.0.0
com.apple.driver.AppleHDAController
2.6.1f2
com.apple.iokit.IOHDAFamily
2.6.1f2
com.apple.nvidia.classic.NVDANV50HalTesla
8.2.4
com.apple.nvidia.classic.NVDAResmanTesla
8.2.4
com.apple.iokit.IOAudioFamily
1.9.7fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91.1
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.iokit.IOBluetoothFamily
4.2.4f1
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.driver.IOPlatformPluginLegacy
1.0.0
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.driver.IOPlatformPluginFamily
5.7.0d11
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.6
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.1
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.driver.NVSMU
2.2.9
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.iokit.IOUSBFamily
677.4.0
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.pthread
1
com.apple.kec.corecrypto
1.0
System Profile:
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384842304E532D434720
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: Wireless Optical Mouse
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384842304E532D434720
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: Wireless Optical Mouse
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:

riyazfrombangalore,
your 13-inch Mid 2009 MacBook Pro requires 1066 MHz RAM, but you have 1333 MHz RAM installed. Try replacing the 1333 MHz RAM with 1066 MHz RAM — Macs can be picky about the RAM which they find acceptable.

I want to buy a 13 inch MacBook Pro but I want to have both Arabic letters and English letters on the keyboard, is that possible?

I want to buy a 13 inch MacBook Pro but I want to have both Arabic letters and English letters on the keyboard, is that possible?

draelgendi wrote:
I want to buy a 13 inch MacBook Pro but I want to have both Arabic letters and English letters on the keyboard, is that possible?
Yes, if there are Arabic letters then there have to be English letters as well, because otherwise you could not type any email or web addresses.
As to where you can buy such a machine, you have to contact stores in the country where you live directly yourself and ask them. Nobody in these forums represents Apple or any store. Apple stores do not ship outside the country where they are located.

Two Macbook pros circa 2009 in our temporary household in Turkey suddenly failed to boot and got stuck on the grey screen. They were able to boot at the Apple store, but not when we brought them back to our apartment. Could this be a coincidence? A

Two Macbook pros circa 2009 in our temporary household in Turkey suddenly failed to boot and got stuck on the grey screen. They were able to boot at the Apple store, but not when we brought them back to our apartment. Could this be a coincidence? A

THank you Ogelthorpe. When my wife's computer I went on line to the site that you sent and tried everything But nothing worked. When my son came to visit and his MacBook Pro did exactly the same thing we became suspicious - too much of a coincidence. We took both computers somewhere else, out of our apartment, and they both booted. We ran disk utility on both, but the report in both cases was that there are no issues with the hard drive. Back in our apartment neither will boot up. My MacBook Pro is a later model with a solid state drive and it seems to work fine here.. I tried an external drive and it works fine. We think that this has something to do with some kind of magnetic interference in our apartment to which the 2009 drives are susceptible. It is indeed a mystery!
alf

Getting the black screen on my 6mth old macbook pro. Reboot and nothing happens.

Getting the black screen on my 6mth old macbook pro. Reboot and nothing happens. It sometimes rebbots by holding down on/ off key. But will go black screen and die a few minutes later. Any help much appreciated.

If you experience distorted video or no video . . . take your affected product to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/
No, it has not cost anything in the past.
Note: as of Dec 7th 2012, it is unlikely products qualify for this extended repair coverage.
That does not mean it's an automatic "no."

I see that i have a problem after installing my new hard drive on my macbook pro mid 2009 version. I put a new hard drive, with all of my information from my old drive installed on it, into the computer. but now have the blinking question mark folder

i see that i have a problem after installing my new hard drive on my macbook pro mid 2009 version. I put a new hard drive, with all of my information from my old drive installed on it, into the computer. but now have the blinking question mark folder. I see that it means that it isn't reading the new hard drive.
did i miss a step between transferring all of my information from my old hard drive to the new hard drive and installing the new hard drive into the computer. I believe that i installed properly. it was quite easy.
thanks for your help

It means there is no bootable system on the drive. If you still have access to the old drive, then I suggest you boot from it then clone it to the new internal drive. Use OPTION boot to boot from the Recovery HD on the old drive:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
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     5. Select the source volume from the left side list and drag it to
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Source means the external old drive. Destination means the new internal drive.

The lcd screen of my 15-inch Macbook Pro (mid 2009) is separating from the case. The glue failed due to the heat. How can I get Apple to fix this factory flaw?

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