The lock button on the iphone 4 isnt working.
It looks ok , but you cant push it in, Vodafone say i must have damaged it by hitting it on something. but I know I havent, it just stopped working. Surely if you damage it then it would be stuck in or there would be marks on the top of the phone if you hit it hard. Very confused as the phone is only 6 months old . They have replaced it but want £150 off me to pay for the replacement as they say the returns report says it was damaged.
Anyone know why this fault could happen without it being damaged by me
Thanks for your reply, unfortunately I have already sent it back as they agreed to cover it under the warrenty but only on the basis it doesnt come back as a damaged item. VF state I have put too much pressure on it but I dont think I have , it isnt as if I have been banging it on the table. I am still arguing with them over it but thought I would ask as someone else might have had the same issue
Similar Messages
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My power/sleep button on my iPhone 5 isnt working properly, if at all! HELP!!
My power button on my iPhone 5 isnt working properly, if at all!! Pls help!
What exactly happened?
would you notice a mechanical issue with the button?
if its a hardware issue and your under the warranty, you could have the device be repaired or replace as long as there is no accidental damage and liquid damage.
you can always do a restore to isolate it from being a software issue
please do back up when doing a restore for your device
support.apple.com/kb/ht1414 -
Power button of my iphone 5 isnt working.
how can i resolve my problem? I took my phone to apple authorized but they refused to recall.
The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced.Lucas Ponte wrote:
how can i resolve my problem? I took my phone to apple authorized but they refused to recall.
Did they tell you why they refused to do it?
The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced
and did you do this?
Call Apple and request a box as noted on this page -> iPhone 5 Sleep/Wake Button Replacement Program
Mail-in
Call Apple and request a postage paid box to send your iPhone in to the local Apple Repair Center.
Your iPhone will be examined by the Repair Center to verify eligibility.
After it has been serviced, your iPhone will be returned to you by mail. -
Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even though the iphone is in warranty.
iPhones do not have an international warranty. Warranty is valid only for the country of purchase. This is most likely because different countries require different iPhone models. Not reasonable to expect all countries to maintain stock for all models.
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If the lock button on a iphone 4 is stuck will apple fix it if its under warrenty
if the lock button on a iphone 4 gets stuck and the phone is under warrenty will apple fix it
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
Pick Ireland from the dropdown country menu
and follow "how do I obtain service " -
My ipod touch is locked, i know the password although when i go to enter it nothing happens it as if the touch screen isnt working, i have held down the power and home button to reset it, it works for a second then stops working again. is there anyway i can completely reset the factory settings
Try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My home button on the iPhone 5 stopped working. What can I do? Fixable?
My home button on the iPhone 5 stopped working. What can I do? Fixable?
take it to the Apple store.
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my on off button on my iPhone isn't working and it has been for several months but i went to the apple store today and the warranty was only 16 days over is it possible to get it fixed for free
If the genius at the Apple Store did not offer repair under warranty then NO
12 months is 12months asume you did not have AppleCare -
The top button of my iphone does not work and my phone froze and I'm unable to unlock it. What do i do?
Get the sleep button on your iPhone repaired.
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The lock button on my iphone is jammed, and i need to send it in to get it fixed. Can someone explain the process to me of sending in your phone to apple? and even if i have apple care, will i still have to pay for my phone to be fixed? if so, around how much do you think this would cost? im not familiar with apple, so any help would be great! thanks!
If your phone was damaged by you or in accidental damage, then you would be liable to pay for the repairs. Apple does not offer "loaner" phones, but if you have a credit card, they will "advance ship" a replacement to you so you can get it, then return your damaged one to them and as long as they get it back within a resonable time and it is warranty covered damage, they do not charge you for the replacement iPhone, but they do charge you a fee for the advanced replacement option (about $40-80 USD IIRC).
You can eliminate all the at by making an appointment at a local AASP (Apple Authorized Service Provider) and they should be able to check your iPhone on the spot. It it is covered under the warranty, they shoud replace it for free right there, and if not, they would let you know and you have the choice to make the repairs or not. -
The lock button on my iPhone 5 no longer locks my phone, but takes a screenshot. Any suggestions as to why and how to fix it?
Sounds like there's actually an issue with your Home button. Screenshots happen when you press both the Sleep/Wake and Home buttons simultaneously.
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My Lock button on my iphone 5 has stopped working, and I'm not sure what to do.
My Lock button on my iphone 5 has stopped working, and I'm not sure what to do.
This will be covered by the 1 year Warranty. Make Genius reservation or set up service and take or send to Apple for resolution. Until then try Settings App > Accessibility > Assistive Touch > ON > tap new white screen button > Device > Lock Screen. This can even turn iPhone OFF. To turn ON, connect to power, charger or USB of computer.
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will the iphone 6 plus work in pakistan if i buy the unlocked and contract free version from the apple store? why is t mobile written on top of the button? it is so confusing no one will give me a straight answer on this. if i buy that one, would there be any monthly charges involved or not?
Are you planning on flying to and visiting the US? That is the only way you are going to get an iPhone from the Apple store because you will not be able to purchase one from the Apple store online and get it sent to Pakistan - it can't be done and Apple online stores will not ship internationally.
You have not got a straight answer to this question because there is none. The phone has T-Mobile on the top button, because it is a T-Mobile phone and although sold as contract free, but NOT unlocked - notice the difference, it still comes with a T-Mobile sim card.
The phone may or may not work in Paskistan and if you do buy the phone, to ensure that it has the best possible chance of working is to take the T-Mobile sim card out of the phone first and DO NOT activate the phone using the T-Mobile sim. If you want to use it in Pakistan, then activate it with your local Pakistan sim card and you will not be paying any charges to T-Mobile if you do this. If you do happen to accidentally activate the phone with the T-Mobile sim card in it, then you will have a contract with them and yes, you will have a monthly bill with T-Mobile and you will need to keep this contract for 40 days, until you can get the phone unlocked by them.
Also note, that if you buy the phone it may not work on 4G networks in Pakistan due to frequency differences and also you will have no warranty cover for the phone in Pakistan - iPhone warranty is NOT international, so country of original purchase, so the US, which means you have to fly back there - no postage accepted.
So basically, the phone should work in Pakistan, but not on the 4G networks and you need to take the T-Mobile sim card out before you activate it and activate it using a local sim card and you will have NO warranty cover for the phone in Pakistan. -
If your top bottom on the iPhone doesn't work and it's not insured can Apple do anything?
If your top bottom on the iPhone doesn't work and it's not insured can Apple do anything?
If you are talking about the sleep/wake button then the answer is yes. You will have to pay the out of warranty fee for replacement
$149+tax -
I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.
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