The lower row of my iphone does not respond to tapping. i.e. texting; the space bar, return
The lower row of my iphone does not respond to tapping. i.e. texting; the space bar, return and number tabs and for phone; emergency, 0, and delete tabs.
I've updated my phone, turned it off and on, charged it. Nothing. Help!
Sounds like a hardware problem. When you updated, that would have wiped the device and installed the latest iOS, thus pretty much eliminating a software issue. You could try to restore as new, i.e. without your backup and see if it works factory fresh. If still a problem, it's most likely a hardware issue.
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This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
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To change to iCloud ID on your phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID then sign in with the new ID. If you don't know the password for the old ID, and if the old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Hello. I bought on Dec. 17th 2007 at Orange shop in Beausoleil (south France) an iPhone with the option of unlocking the Sim (100 Euro plus). I followed all instructions. Everything was perfect, on Dec. 24th I was able to unlock the iPhone and used with Orange sim, MonacoTelecom sim and Vodafone sim. BUT the iPhone had a problem: when in sleep mode it did't received calls. So Afer 24 hours I stopped to use, UNSAFE. After Christmas holidays I called Apple assistance, they send me UPS and I returned iPhone to Apple (Jan. 4th 2008). I received a NEW iPhone on Jan. 8th 2008, VERY RUSH. Perfect service, I thought (...making terrible error...). The iPhone was LOCKED and I wasn't able to use. Now starts all the problems and for this reason I'm writing.
I called Apple and Orange many times. Orange didn't received the documents from Apple for the changing of IMEI and Serial, for them I had the first iPhone. After many cals finally I asked Apple to send something official for the changing.
....Days goes on and on.......
Every day two times I called Orange, but evert time I received different versions of my situation. Everyday I tried to restore the iPhone but still simlocked.
On Jan.15th after a meeting with a lawyer I decided to make pression to Apple: infact I returned them an unlocked iPhone and I received back a locked one.
I finally was able to speak with a "supervisor" (Mr. F...) and he tried to solve the problem.
On Jan. 16th I spoke with another "supervisor" (Mr. J...) and he told me to make another time the restore, because they changed the firmware.
From now I tried to make the restore many times with Orange sim. Everything seems to go well but when I put another sim on iTunes there is a white page with:
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So the iphone is locked!!! Maybe is country locked, I don't know.
Incredible, unbelievable.
From Apple they told me to wait someting from US, but until now ..... nothing, I received no news from Apple.
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I hope that someone from Apple can read this post (sorry if is so long, but with this details I think that in Apple can understand the problem).
I send in warranty an hardware with certain features that I payed to Apple and I received back it with different features.
That's not serious.
After many days, next week I think to go by legal means if Apple France is'nt able to solve the issue.
Many thanks if someone from Apple read my post.
Many thanks if someone help me.But who has to make another unlock? Orange told me that for them is ok and the phone is unlocked. I read on other pages that Apple has a world-database with Imei numbers. So seems Apple can also do the unlock, even for the fact that they returned me a locked phone, different from the one I sent them. The warranty is with Apple, I forgot to warite in my first post that first of all on Janauary I went to Orange shop where I bought the iPhone but they told me for every problem is Apple that has to solve.
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The SIM card inserted in this iPhone does not appear to be supported
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.It sounds like you or someone else hacked the phone to unlock it. Updating it locked it to the original carrier.
How did you unlock it? The ONLY legitimate way is to ask the carrier it is locked to to unlock it. Any other way requires hacking or jailbreaking the phone.
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