The migrated Crystal Report throws "The database logon information for this report is either incomplete or incorrect" error

Question

[ENVIRONMENT]
Product version - BI4.1 SP03
OS - Windows 2008 R2
CMS Database - Oracle 11g
Java Application Server - Tomcat7
[ISSUE]
Using the Upgrade Management Tool to completely migrate a BOXI3.1 SP3+FP3.6 to BI4.1 SP03.  The reporting database from both BOXI3.1 and BI4.1 are the same and so is the database logon credential.
When viewing and refresh a migrated Crystal Report, it throws "The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]" error in both BI Launchpad and "The database logon information for this report is either incomplete or incorrect" in scheduled job.
[STEPS TAKEN]
- Update the Database Configuration with the SAME Oracle database password in CMC and "The database logon information for this report is either incomplete or incorrect" issue goes away.
I search the SAP SMP and SCN forum and found no reference on this UMT and Crystal Report database logon problem.  Hope any of you have seen this problem and share if there is an ADAPT for it.
Thank you in advance,
Jin-Chong

Answer 1

Hi,
The BI4.1 SP03 server and client and Crystal Report 2013 SP03 developer and Crystal Report for Enterprise 4.1 SP03 are all installed onto this Windows 2008 R2 server.
I am able to open the migrated report from CMS repository in Crystal Report 2013 SP03 developer and am able to refresh it with database logon password provided.  After save it back to the Enterprise, the database logon password field for this report in CMC becomes empty so that I have to enter the database password and choose "Use same database logon as when report is run" when viewing and scheduling report.
What is interesting to me is that the UMT seems to migrate the report along the database logon password because I can see the encrypted password in the report database logon property in CMC.  The workaround is to reenter the database logon password in the report database logon property in CMC.
With this said, there are hundreds of the Crystal reports and the workaround would consume lots of manual work by update each report's database logon password in CMC.
For other customers who have more crystal reports, I wonder if there is an automated way to update the crystal report's database logon password on BI4.1 or if this is an isolated incident on my new BI4.1 SP03 environment.
I run UMT in command line to perform livetolive migration, and my steps are listed below
cd "E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\apps\upgradeManagementTool\jars\"
"E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\javaw.exe" -Xmx56g -Djava.library.path="..\..\..\..\win64_x64" -jar upgrademanagementtool.jar -internal_use_only_noversioncheck -responsefile LIVETOLIVEResponseFile.txt
LIVETOLIVEResponseFile.txt:
mode=livetolive
source=edhc01nwapp65:6400
sourceusername=Administrator
sourcepassword=xxxxxxxxxx
destination=WAPP246N:6400
destinationusername=Administrator
destinationpassword=xxxxxxxxxx
logfile=E:\temp\livetolive.csv
configparam:base_url=https://boprod.bsc.bscal.com/dswsbobje
locale=en_US
Regards,
Jin-Chong