The mods should run BT.

There are lots of problems that crop up over and over again on these forums that are refered to the mods,who then 99% of the time go ahead and solve the problem at hand.
But if the customer rings the customer services they are met with ignorance and bad manners.
So all customers with a problem who phone BT should be directed to this forum and then they will no longer need the useless offshore services.
And in my opion the mods on this forum should be promoted to higher ranks in BT as they are the only guys who can do what the rest of the BT industry finds impossible.
Have they got access to places that the phone based customer services do not have.?
BT should send out leaflets to all customers telling them to come here,and like already stated promote the guys who are really doing the work.

Seriously, I totally agree with you ironman123. 
I got a call back from Craig (in Ireland) within a couple days of filling out the "Contact Us" form. He had investigated my order and had a lengthy conversation with someone in BT Wholesale. Then he called me to explain everything that had happened and then told me what was going to happen from this point onwards.  I cannot praise him enough. 
Wapcatlet
(EMTMWOR)

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