The most awful pvr box I have ever had the misfort...

I got BT Vision a few months ago and have, right from the start, been frustrated by the terrible box. I've been using pvrs for many years, my favourite manufacture is Humax, fwiw.
BT box good points:
The padding where it will pad programmes that start one after the other on the same channel - the box will pad either side of both programs.
BT box bad points: - here goes:
Terrible remote reception - point the remote at anything other than the box and it might work - point it directly at the box, and it wont.
Doesn't work well with aftermarket/replacment remotes - I have a Logitech Harmony One remote that has, up until now, worked with every single item I have programmed it to. Not with this box though.
Sluggish remote response - when fast-fowarding through adverts and pressing play to resume, a lottery ensues as to the replay point. It might be 12 seconds after the point when you press play, or 1 minute before you pressed play.
Bad reception? I constantly get messages about poor/low freeview signal via this box, however, the two other pvrs (both dual tuner) and dtv never have any problems with signal - they all report a signal strength and quality of 10/10.
Menu. Who designed the menu? Imagine a list of 10 things. On every other single item I have ever owned, if I'm at the top menu item and I want the bottom menu item, I simply press the 'up' button to scroll from the top directly to the bottom. It's not rocket science, surely? Not on this box. To get to the bottom you have to press 'down' several times - this is made all the more difficult due to the FACT that this box is terrible with remote reception. This is the worst thing about the menu system, but the rest is equally unintuitive. Getting into menu options is incredibly fustrating.
Constant hanging - I'm finding that this box needs more resets than most others I have owned - kind of interrupts your viewing, no?
Sound - the sound stage constantly distorts, calling for a rewind to reset the sound. The box is connected via S/PDIF to my DSPAX640SETII amp that works fine with all the other connected equipment.
Apart from that, it's great. Not.
Comments?

Terrible remote reception - You may have a problem with your remote. OR, there is other AV eqpt interfering with the signal (like a light auto sensor on your TV).
Not one of my other 9 items has this problem
Doesn't work well with aftermarket/replacment remotes - No, it doesn't.
No comment
Sluggish remote response - when fast-fowarding through adverts and pressing play to resume, a lottery ensues - you're pressing the FF button too many times. It has 2xFF, 3xFF, 4xFF and then an uncontrollable super 4xFF.
No I am not. I'm fully versed on how multi speed works thankyou very much. Even 4xFF (in your parlance) causes the lottery effect.
Menu. To get to the bottom you have to press 'down' several times - No you don't. Simply press the volume button down to get to the next bottom screen. Or up to go back.
On every single other item I have ever owned, to scroll to the bottom of a selected menu is acchieved by pressing the 'up' key. Every single one.
Let me demonstrate:
You press the menu button and the below appears, with 'play' highlighted:
Play
Settings
Picture
Audio
Info
On every single product I have ever owned or used, to get to 'Info' from 'Play' is done by simply pressing the up key once. On the BT Vision box, you'd have to press 'down' 4 (or in reality, 7or 8) times to get to 'Info' from 'Play'.
Constant hanging - You may have a problem or fault with your box/internet connection.
I have no problem with my internet connection.
Sound - I cannot comment on this. The Vision box only uses Dolby 5.1 surround Sound for On Demand films only. So I do not have my box connected to any external AV eqpt.
Well - it does.
Hope you get all the above resolved.
Me too
Rank - Mostly Harmless.

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I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
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Aadesh

Hello this is the first time I have ever had a problem. I am trying to down load a movie and it keeps giving me error -50. I have signed out and back in and deleated the download and tryed again and still will not download.

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Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT201303 I have rented 2 movies the past 9 days and they won't transfer to my iPad - error message says that they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen.

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When you have a query please post the feed URL rather than its contents. For the record, yours is at
http://www.honywoodschool.com/podcast/44986
I don't have an iPad to test this, so I can only refer you to Apple's Podcast Tech Specs page:
http://www.apple.com/itunes/podcasts/specs.html#formattingvideo
This says that the maximum video size for an iPad is 1024x768 - your latest episode is 1280x720.
Slightly confusingly, it also says
'iPad & Apple TV can play the following video formats:
H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format'
which suggests that mp4 files are even more limited.
Incidentally your feed gives this URL for the media file:
http://www.honywoodschool.com/user/59/133934.mp4
However when downloaded this produces a file called 'howtosetupappeid.mp4' so soe sort of redirect appears to be in place, and these can sometimes cause trouble. It's better to link directly to the file - it's possible that the iPad doesn't handle the redirect.
That's all I can suggest: if it still doesn't cover the problem I can only refer you to the iPad forum where someone may be able to actually try your podcast and offer a comment.

Honestly, Safari 3.1 = the worst web experience I have ever had.

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I have finally decided to stick to Firefox, I am sorry. But Safari isn't showing what a web browser can really be.

I've restarted my computer several times - no difference. It's like ever since I did that software download/upgrade a few days ago my hot-key functions have been re-wired in gmail: the shift key works as an apple hot-key thing, so things jump around and such whenever I push it and it goes to different typing fields or navigates backwards/forwards through safari windows in connection with various letter keys...
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Thanks,
Leif

Don't EVER BUY HP again the worst customer service experience I have ever had.

$39 dollar to answer a question regarding a product you sell! Mathew employee [text removed for privacy] not only rude and not helpful but actually gave me the wrong number to call for his supervisor. An hour and a half of wasted time at work trying to get a simple question answered. I have never had a problem with Dell customer service or products. Now my employer knows and will never buy HP again as well. Hopefully by writing this it will save someone the time, energy, and headache. Keep doing business like that HP and you won’t have one.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
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Getting help is next to impossible. I cannot uninstall or use anything because I didn't remember my password. Set a new password and still cannot uninstall to reinstall so that I can move on. Adobe is the most user-unfriendly application I have ever en

I don't want a discussion
I want help

My guess (sorry if it's wrong, not much to go on)
It sounds as if you are being asked for your system password, the one you chose when you first switched on your computer. But perhaps you are mixing this up with your Adobe password. Easily done, but stop doing that and put in the right password.

Hp products are the best that I have ever had by far

I have just spent the past half hour reading about all the problems that some people have had with their HP product. I,
myself, have had real horror stories about many OTHER brands of computers, including the Acert laptop that literally blew
up only a week after I purchased it brand new! I went back to Best Buy, where I bought it, just, in my mind, to swap it for a new one, when I spotted a "Display Model HP Pavilion dv4 Notebook Laptop, that normally sells for over $900, on sale to get rid of it, as it had passed it's time as a display model. I asked the Manager of Best Buy, if I could pay the difference between the model that blew up, and the selling price of this machine, and because of the fact that the Acert only lasted 5 days before frying itself, she agreed! My lucky day! I already own an HP tower computer that has given me 2 years of 100% trouble free performance, and after a year of owning this HP laptop, I can now say that I have TWO HP computers, and TWO HP printers, that have been, without exception, the absolute best machines that money could buy! I would recommend HP products to anyone. I understand just how frustrating that it can be to talk to a technition in India, and HP is at fault in this department
as is every other computer manufacturor, I presume to control costs to be able to offer these machines for the very low prices that they can. I want EVERYONE reading this to just stop and think of this statement. FIRST- I am NOT employed by HP in any way, I'm a truck driver and Classic Motorcycle restorer. Second- if it were not for the incredible cost savings HP see's in having their call centers in countries like India, my laptop, that was over $900 new, WOULD have cost better than $1500! So, next time you feel like you got the run around, do what I have always done BEFORE i called into customer service for a hardware problem. Write down every problem, in plain english, that you are having, and have had in the past, with the machine that you are having the problem with. That way, when you get frustrated, you will not actually forget an important issue that in your frustration, you have failed to mention, as that problem, MAY just be the actual issue that needs to be fixed FIRST, then all the other problems will actually repair themselves. I speak from experiance! NO MACHINE can possibly be perfect every time one is made, because every computer is made by the most imperfect being on earth, HUMANS! Give this post some serious thought before you call customer service with hate on your mind. You are asking someone sitting many miles away to help you fix an issue without them even being able to look at your machine. Thaqt HAS to be a very hard thing to do! If you need it fixed ASAP, then take it to a LOCAL computer repair shop, pay the service fee, and within an hour or two, your machine will be good as new. That is what you would do with your car, for crying out loud!
Glenn Merideth
Glenn Merideth, President, ReCycle of Montana.
A classic Japanese motorcycle restoring co.

kRevErK,
It does sounds more of a hardware problem. Perhaps you can try updating the firmware and if that fails, it's best to contact support to arrange repair for you.
Jason

X240 complaint - the worst customer service/experience I have ever had

Hi All,
I may be having the worst customer experience of my life (hopefully). Here is a summary of my tale:
I am about to enter the final stage of a PhD and start tutoring, so I need a portable laptop.
I believe that Lenovo is a professional company, which will provide quality laptops and good service. I choose them over dell and apple.
February: Buy x240 with 3 year warrenty. 1 month for laptop to arrive. Comes with a Dead pixel near middle of screen.
March: As permitted by my warranty, I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
April: After two new samsung ssds failing (and the third one I bought not having any issues in my desktop) and five installs (and two months wasted) I ring a CSR
I explain I think I may have an issue with the motherboard. He says, send in the laptop and the SSD and we will replace/fix it. I clarify several times that the HD is not the one I recieved with the laptop. He says it is no issue. I get sent a box and send the laptop in.
May: A week later I recieve call from CSR (ALVIN) saying that I will need to pay for new hard drive. He obviously doesn't understand my issue at all. I am unwilling to pay unless they send me back my disk so I can get the refund on it. He says he will get back to me. I say I will take a quote as I want to see if it is reasonable.
After a few days, I call to see what is happening. I am told by ANNE that they will fix my motherboard for free and send me the hard disk back, but charge for the new hard disk put in.
I get a a quote for $484 charging for courier costs and service. No information as to how it relates to the parts
I refuse to accept the quote and send an email explaining the issue, and that I need the laptop back asap as I am leaving the country soon.
I get a message back saying we will send you a new quote. I am also told that they tested the computer and the motherboard is at fault (contradicting what I was told before)
After a week or so I get a new quote for $484. The issue description has changed and they have screwed up the tax charge. No information as to how the charges relates to the parts being replaced, or what I will even get
After some more emails I am getting emails, and they won't even put their name on the email, so that I can see who I am talking to (even when I ask)
'[email protected]'; '[email protected]'; '[email protected]' are my case managers but they are impossible to contact, and not very useful
I find out that I cannot get a rfund on the SSD I sent as it has taken too long for me to claim (I lose $169 that it cost me)
I buy an Macbook pro with applecare to use as my laptop in future.
After a few more emails, I ring a CSR, they tell me that there was a mistake with the last quote and I will get a new one.
Five days later, I call about the issue. I am told that the depot has not got back to them, but that I will get a call the next day and a quote.
I don't get a call or a quote. I ring again and I am told that some other department is handling it, and that I need to wait.
I think it has nearly been a month now that they have had the laptop for now, and I have yet to use myself as it has broken every time I set it up. I am just glad I can afford to buy a different brand of computer, otherwise I would pretty screwed as I need my laptop to travel on the 6th of June.

Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.

Bold 9650 is the WORST phone I have ever had!!! :-(

OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!
Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?
Thank you.

OEMMaster wrote:
OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!
Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?
Thank you.
Thanks to SuzyQ for your input. Hi OEMMaster, How much memory is on your device? It could be low memory causing your device to freeze. Please try cleaning the memory to free up some space and resources. If your memory cleaning feature is not turned, please use the steps below to enable this feature with helping to avoid low memory. I'm providing steps below for turning this feature along with a link to our website to the user manual and simulator supporting your device. If you have tried these suggestion and still have the issues, I could look into an option of offering you a certified like new replacement if you are under warranty. Please send me a private message with your information to be assisted further. I hope this helps.
To turn on the memory cleaning feature:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
3. Select the Enable check box.
4. Press the key > Save.

X1 Carbon is the worst thinkpad I have ever had - think before you buy

I just got X1 Carbon. Let's make it clear that this notebook is not worth the money. X230 is probably much better choice. You will get much better notebook with better hardware, better battery time, better size. It is not worth to buy X1 just because it is thin.
Actually when you have X230 in your hands it feels much smaller than X1 Carbon!!!
X1 Carbon Facts:
No i7 with 8GB RAM
No 1000Gbps NIC (not even USB adapter with 1Gbps)
I dont understand how business notebook does not have 1Gbps NIC. My 3.5 years old X61 has got 1Gbps NIC. Brand new X1 Carbond does not have it. I cannot believe it.
Don't buy it. It is waist of money. Look at Toshiba or MacBook or X230. They are much better notebooks. I will look at Toshiba next after this bad experience. It is clear that Lenovo is not IBM and they started making compromizes. Thinkpad is not as it used to be.
Have a good day.

AriinPHD wrote:
In short: This machine requires a docking..."box" if any of the following:
You need USB ports
You wish to connect it to an external monitor (or several)
You wish to connect it to a projector
You wish to connect it to an Ethernet connection (10/100 dongle exists)
You are a technician and/or engineer
Just my opinion on it all. Also a little venting.
I gotta say I really love this baby, but I can't really use it for anything. Especially not in the field.
Personally I must say the X1 Carbon Touch ticks all the boxes for me. When I travel, I take along a USB 3.0 Ethernet Gigabit dongle and a Displayport to VGA dongle. That is all I need on the road and frankly, that is the price you pay for being able to use such a thin notebook. This is no different from any MacBook Air, Asus Zenbook or Samsung Series 9. You want thin, you accept dongles, it's as simple as that.
And when I sit in my office, every bit of expansion is handled by the Lenovo USB 3.0 Dock. 2 screens, audio, Gigabit Ethernet and 5x USB 3.0 ... The nice thing about this dock is that it also accommodates Macbooks with OSX nowadays. Alternating between my Carbon and my Mac has now become a breeze ...:-)
Lenovo Premium Business Partner
X1 Carbon Touch | i7-3667U | 8Gb | 256Gb | HD 4000 | 14HD+ | WWAN | W8.1 Pro RTM x64 |

Probook 430 G1 - The worst notebook I have ever had

Good Afternoon HP (or whoever may be reading this),
This email is written to address HP customer support.
I will try to keep this message as civilized as possible. I abhor people who abuse manufacturers/sellers just because they have a problem with a product. In this case however, I am beginning to reach the absolute edge of my patience, and so I beg for your forgiveness if I come across as being too blunt.
In August 2012, I purchased a Probook 430 G1, which was one of the newest batches installed with the Haswell chips back then. This was a student promotion offered by my school, Nanyang Technological University, in Singapore.
I don't really want to get into the specifics of the EXTRAORDINARY journey with this laptop, because it makes my blood boil. But the gist of the matter is this: I paid approximately SGD$1200 for this unit, a i7-4200, 4GB RAM model, hoping for a decent experience. What I got back in return was a horrendous laptop which had problems surface from the 2nd day I began to use it. That's right, 2nd day, not 2nd week or 2nd month.
I sent the laptop to HP service centre for a total of 3 times, as well as 1 time where they sent a technician over to try and resolve my problem by installing a new hard disk and then a new motherboard. Problems, not necessarily happening all at once were:
Ultra-incredibly slow performance. I would click on Settings, and it would take 5 minutes before the Power option came up, another 5 minutes before the Sleep, Shutdown, and Restart options came up, and another 5 minutes before the laptop actually shut down. Clicking on internet explorer would take 5 minutes before the browser started to open.
Screen brightness went crazy. I suppose there is a auto mechanism to change the screen brightness according to ambient light. Well, all I can say is that there were times for no reason the laptop would intermittently change brightness back and forth in a jerky manner which almost gave me an epileptic fit
Hard disc problem detected, please blah blah reset blah blah diagnostic blah blah. Every single freaking time I switched on or off my laptop, the same message would appear.
Two times when I sent the laptop for repair, and specifically on the second time, I was told that it was a hard disk problem (I don't need to know that because the computer already displayed that. Tell me something more which any 5 year old kid looking at the computer screen can read out) and that they would replace it for me. I insisted the second time that I was sure it couldn't be a hard disk problem because the first time I retreived my laptop from the service centre, the EXACT SAME PROBLEM had occured. I implored them to perform A THOROUGH CHECK ON THE LAPTOP rather than just replace the hard disk, and was told that they would. But hey when I went back to collect the laptop, guess what had been done this time? HARD DISK CHANGED AGAIN. Of course, I was delighted that they took my begging into consideration. And yes you guessed it, THE EXACT SAME PROBLEM... AGAIN happened. And so came the third repair request...
I was told that they would dispatch a technician down to my hostel (I stay on campus) to help be rectify the problem. In the first place, they did not send the technician during the time period which they promised, but I'm not too strung up over that. The technician stripped my laptop to the barebones, and said that everything looked fine, and by examination, from looking at the components, the only evidence of change over the last two repair sessions was a simple hard disk change, and that the other components had not been removed for checking or diagnostics (another indicator of A NICE, THOROUGH CHECK). So he said changing the motherboard might help, and of course I'd kill to make the laptop finally fully functional (this was already 1 year + after the original purchase. I had reverted back to using my DYING OLD LAPTOP WHICH WAS STILL BETTER THAN THE USELESS HP JUNK I HAD TO DEAL WITH)
So he replaced the motherboard and everything, but when rebooting and doing some technical stuff, he told me that a NEW ERROR HAD OCCURED, and that the diagnostics for the battery had failed. Yay. Pleased to say however, I never use my laptop unconnected to a power source so goodness, saving myself from even more horrors. Well I could make do with that right?...
And now the latest problem. Cache problems. I don't really know what that means but trying to surf the internet has been murder. 'Waiting/ trying to detect the cache' or some message like that always pops up at the bottom, SSL Connection errors, the script can't even load. Can't even connect sometimes. The screen resolution I don't even know how to describe e.t.c, e.t.c, x100. I don't want to say more, but it is UNFREAKING POSSIBLE TO USE THIS LAPTOP FOR ANY USEFUL PURPOSE.
Okay so my rant is nearly almost over. I just want to say this. I am sick and tired of travelling down from my busy schedule just to give my laptop for HP to change my hard disk so lamely like that. I am tired of trying to troubleshoot, call, find HP contacts (Probook 430 is not even recognized on the model detection page for goodness sake). For the record, I had a decent-ish experience with my previous laptop which was also HP, and generally during the 3 times I phoned in, the HP person attending to me was very accomodating, polite and sympathetic, and I cannot help but be impressed by it.
But honestly, I feel like demanding nothing less than a full refund for my $1200 because honestly, I have spent more time trying to repair my laptop than using it properly. For the record, I have never asked for a refund for anything in my entire life. This is the first time I really want to do that. I will never ever buy a HP laptop after this because this experience has been too traumatizing to describe.
HP, if you are reading this, please wake up and buck up your idea

Hi @gyx9 ,
I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.
Best,
Russ
I worked for HP.

The worst company i have ever had to deal with.

on the 9th of may 2013 i tried to order bt infinity 2 with unlimited tv and unlimited phone calls,i tried to order online to be eligible for the £50 sainsburys voucher but when i went to place the order i kept getting an internal server error from the website.
i had to then ring bt up and explain about the error and this led to the order being placed over the phone.about a week later it dawned on me that i might not be eligible for the voucher so i rang bt to enquire where i stood with it,i was told that i wasnt eligible for the voucher and the only way was to cancel that order and place a new one online.this was done over the phone on the 22nd of may.i was told by the guy that cancelled the order i would have to wait 24 hours for the existing order to clear off bt,s system before i could place a new one.i waited until the 23rd of may and tried to place a new order online to no avail.
i got a message that read like this....as there is ongoing work at your exchange your new technology is being installed,no orders can be placed until this work is complete.
i rang bt and explained what happened and the girl said this was because the engineer from bt openreach was still booked to install my infinity2 on the 31,st of may which was the original orders installation date,until this was cleared off thier system i couldnt place a new order,she would personally speak to bt openreach and get it removed and i should be able to re-order online within the hour.
i tried to re-order an hour later with success.order in place,email confirming order with a ref number,in the email it says if you havent had a confirmation email or letter within 5 days of the 23rd then ring us with the ref number.
28th i ring bt with the ref number and i get told that no orders are on my account and no evidence of that ref number on my account,this could be due to an existing order still being on the system and until its removed you cant order anything from bt,by now im feeling a bit miffed as my sky is cancelled and my broadband is cancelled and time is running out.the girl now says she will go to order management and get whatever is on my account removed and it would happen within 24 hours (1.pm 28th may phonecall) and she would ring me backto place a new order and also she would get the order fast-tracked as its thier fault and it would speed the installation up within 3 days so im expecting a phonecall before 1pm on the 29th may,no phonecall so i leave it until 3.30 pm and ring bt,a lady answers and looks at the notes on my account,apologises for the girl not calling me back and says she will personally get it removed off my account within half an hour and promises to ring me back at 4.30pm to place a new order.5pm no phonecall so i rang again and the first thing say to the lady that answers is this is the last time i will ring bt ever,she apologised for whatever was wrong and hopes she can help,i explain everything that happened and she looks at the notes on my account,advises me that the item what was still on my account was down to be removed and should go off my account today(29th) and all i could do was wait for a phonecall to tell me it has been removed.
one word
laughable.
obviously bt dont want my £70 a month so it will be a phonecall to sky tomorrow to reinstate my tv and broadband.

If you do go with Sky don't forget to cancel the BT order or you might end up with them billing you for the install.

HT4060 I HAVE AN IPAD MINI, It was purchased this time last year and has been the best thing I have ever had till now it will not charge!!!!

I have an ipad mini and its not charging

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

The most awful pvr box I have ever had the misfort...

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