The movie i rented won't play
The movie I rented won't play, all it says is that Itunes is not available
Try closing the Videos app completely and see if it works when you re-open the app : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then try is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Similar Messages
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HT1657 How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error")
How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error"?)
I'm not sure whether rentals appear on your purchase history, but try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If it doesn't appear there (or if that process doesn't work, it's been taking some people to this site on a browser instead of showing a form in iTunes), then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later. -
I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
The movie I rented has somehow corrupted on my ipadnand won't play, all I can do is delete it but says I'll have to pay again if i download it again, what should I do.
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I rented an iTunes movie, but it won't play on my MacBook
I rented an iTunes movie, but it won't play on my MacBook. All software is updated and current.
Hi I had this problem and tried all the usual deauthorize and the mini player fixes but they did not work for me. What worked in the end was I reset the play count on the movie (right click on the movie under the rented section of your library). I have no idea why this worked but it did.
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If i rent the movie on macbook can i play it on Apple TV
If i rent the movie on macbook can i play it on Apple TV
ONLY!! And all of Apple forgets to post this, you must remain connected to the internet, for your Macbook to authorizes playing your movie. If you do not have internet at home, or where you playing, like camping, traveling in the RV and so forth, you will not be able to play even a downloaded movie resting on your computer.
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Am I able to get a refund with the movie I rented because the movie download was complete but only played 1/4 of the movie and wouldn't play the rest?
iTunes Support (these are user-to-user forums) should either grant you a re-download or credit you if it didn't play in its entirety - try the 'report a problem' page to contact them : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I am having problems using mov files imported into a project. I get the message "Not rendered" in the Canvas and clip won't play. Can anyone help?
When clips won't play without rendering in the Timeline, it usually means that the clip's specs don't match the Sequence settings.
A .mov file could be made from any number of codecs; the QuickTime Movie designation is merely a container for video files of all kinds. Since FCE only works with the QuickTime DV codec and the Apple Intermediate Codec (AIC) natively, if your mov files aren't one of those two, you need to convert them PRIOR to importing into your FCE project.
-DH -
The movie I rented on iTunes has stopped right in the middle of the movie because it hasn't finished loaded. How do I get it to start playing again before the rental expires?
Hello zooeyme,
I'd suggest reporting the issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
I rented a movie on apple tv and while watching it kept stopping... i never finished the movie cause it wasn't playing.. Now what do I do. My netflix wouldn't play either. Will I be able to get my rented movie back?
What is your internet speed? www.speedtest.net
6mbps is required for instant HD rentals, you can turn off HD in the settings if on a slow connection
You can also rent in iTunes and stream to ATV
Wifi or ethernet?
Are you using your ISP's DNS? -
Hi All, I've had a movie on my ipad for 2 years that I can watch on a plane, no wifi. Now all of a sudden with the updates recently, it won't play with wifi off. What do I do?
Okay, IGNORE. I realized I was missing an update. I did it just now, to 7.1.1 and it's working now. Weird. hope it stays like this.
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The first few movies I rented began to play shortly after the download started, but the one I'm renting today will not let me play during the download. Why?
Does anything here help: http://support.apple.com/kb/TS1389?viewlocale=en_US
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I just rented an SD version of a movie using iTunes on my MacBook Pro because there was no SD option available on my 3rd generation ATV (and I had to update my CC anyway). The movie is downloading now and if I wanted to, I could watch it as it downloads on my computer. But I would prefer to watch it right now on my ATV. However, I cannot find it anywhere. I have looked in "movies" (there is nothing about rented movies and nothing under purchased) and "computers" (which shows only music, tv shows, or podcasts in my library). ATV help says the rented movie will be in the top shelf of the main menu, but it does not say under which tab: movies or computers. At this point, it is under neither.
I believe I've answered my questions, thanks to some discussions I found here.
1. Although I can watch the movie I rented immediately on my MacBook Pro, I must wait (maybe an hour or more) before I can watch it on my Apple TV. I have no idea why that's the case and it's unfortunate, but apparently that's why I cannot find the rental on my Apple TV.
2. The rental will (apparently) eventually show up in the top shelf, not under "Movies," but under "Computers," where a category called "Rentals" will magically appear (it currently does not exist).
Comment: neither of these facts is particularly obvious or intuitive. Apple's FAQ should spell this out. -
I just like to know if i rigth to my refund the movie i rent, also because took to long time to downloding, so i never watch the movie and charge come out of my account
No. Netflix is solely a streaming service and does not provide downloads. If you want downloaded movies, buy or rent from the iTunes Store. Note that in some cases people have found that rented movies still require connection to the ITunes Store to play, for reasons I have yet to figure out, so purchases are safer.
Regards.
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