The MTP software has a MAJOR BUG---loss of hard-drive capac

Question

I can't believe it! I can't believe it
I just got back my REPLACEMENT Zen Touch 40 GB from Creative, and THIS one (different serial number) will only access 9 GB's of the 40 GB hard dri've before no longer writing, and timing out!!!!
My original one (that's why I sent it back) did the same!
There is no way that two completely separate units would have the same 'defect' on the hard dri've. The common thing between them is the MTP firmware!
Creative.... I shall be seeking a full refund for this product.
I am so flippin' angry!
Sesquash

Answer 1

I just got off the phone with Customer Service.
WARNING......to all Creative Zen Touch Owners!
Read on...
I told the Customer Rep that I was having the SAME EXACT problem (the player not reading/writing past 9 GB's on my 'replacement' RMA hard dri've unit that I had just been deli'vered) on my Zen Touch 40 GB.
He told me that the MTP firmware would not be the problem, but the Napster-To-Go transfer software was the issue for the player not writing to disk at the 9 GB usage level.
First off, the Napster-To-Go software does NOT control the input/output of the Zen Touch, The friggin' FIRMWARE does that. The software only tells the docked unit that it wants to write data to the hard dri've and waits for the player's hard dri've to comply.
Secondly, the Rep told me to use WMP 0 to try to write past the 9 GB barrier.
Hanging up the phone, I did that. Guess what? WMP-0 ****COULD NOT WRITE TO THE DRIVE AS IT WAS HANGING UP AND TIMING OUT***!!!
That's were I got suspicious....
I saw that the serial number had a pasted tag with the 'new' serial number. That 'new' number smeared with my touching it on its face and was obliterated off the plastic tag by that one touch!
With it being gone anyway....GREAT JOB, CREATIVE.....-------I peeled it off and lo and behold, some one at CREATIVE RMA had totally DEFACED the original serial number off the unit they sent me back as 'new and replaced' I can only surmise that they sent my unit RIGHT BACK TO ME with the same defecti've hard dri've inside (if...as they claim, the MTP firmware is not to blame).
As far as I am concerned, I feel that I have been totally abused as a FORMER Creative customer, and that they tried to send me back my exact same unit and scam me that it had been replaced!
With no 'fake' serial number any longer on my RMA replacement unit, and the original having been DEFACED and hidden with magic marker BY RMA staff or who ever had their hands on it when having been deli'vered to Stillwater, Ok.----I can only gather that I now no longer have any warranty, or chance in h*ll of getting a full refund for Zen Touch
Creative----I am so DISGUSTED---and will NEVER , EVER purchase another solitary product from you.
As far as I can see---I was merely sent back my EXACT and DEFECTIVE unit with NO REPAIR of any kind.
Be warned.....
Message Edited by Sesquash on -22-2005 :34 PM