The mute box is checked and grayed out so that I cannot uncheck it. How do I get my sound back?

does the sound work with headphones plugged in? Or no sound through the external speakers or headphones?

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I am unable to get any sound out of my internal speakers and no options to use them are available. Plus the mute box is ticked and greyed out and will not untick

How can I get sound from my internal speakers. I have not set or adjusted any sound levels but all sound is muted and am unable to untick the mute box. I had sound when I bought the machine but now nothing, not even an option to select internal soeakers in Souns setup!!

1. Reset PRAM. http://support.apple.com/kb/PH4405
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
3. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
    Under Mute any of the boxes checked? If so, uncheck it.

My mac 10.8 does no have the file, com.apple.desktop. plist I wentto lIbrary, preference and look for it and it is not where in my mac. I also launch time machine and file is no where on my Mac. How do I get this file back?

My mac 10.8 does no have the file, com.apple.desktop. plist I wentto lIbrary, preference and look for it and it is not where in my mac. I also launch time machine and file is no where on my Mac. How do I get this file back?
thanks

System files are hidden by default in Finder now, search for what you want then click the little + button on the top right of the bar that appears when you do a search. A new bar comes up and click the first box (that says "Kind"), change it to "System Files". Then change the box that says "aren't included" to "are included" and your file should show up.
http://osxdaily.com/2009/02/25/show-hidden-files-in-os-x/

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...

I reinstalled my OS and now it wants to empty my phone. How can I get it to back up my phone without removing the data?

I reinstalled my OS and now it wants to empty my phone. How can I get it to back up my phone without removing the data?

You can't. But if you backed up your computer prior to wiping it out, you should be able to restore your iTunes library, contacts, photos, etc. from that backup. Once you do, you can set the phone up again and just sync everything from your library back to it.
If you didn't back the computer up either, you can transfer items purchased on the phone into iTunes, and if you set up at least one contact in whatever application you sync your contacts to on the computer, it will offer to merge the address books on the first sync, saving those. Any media you'd acquired from sources other than the iTunes store will have to be re-downloaded from the source or re-ripped.
The iPhone is NOT a backup device.

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

My iphone 5 does not turn on anymore. when i plug the charger in the apple icon turns on and off but the home screen never shows up.what do i do to fix it? how can i get my info back?

My iphone 5 does not turn on anymore. when i plug the charger in the apple icon turns on and off but the home screen never shows up.what do i do to fix it? how can i get my info back?

from the information you provided i can't tell if it is a hardware problem or a software problem. I do have an idea though, try to press your home button and lock button at the same time.

TS3988 My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?

My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?

If you can see the iCloud contacts in Outlook, you can copy them back to your PC by selecting all the contacts (click one, then press Control-A), then drag and drop the selected contacts to Contacts under My Contacts on the left sidebar of Outlook.
If you want to copy your calendar back to Outlook, select your iCloud calendar on the left sidebar of Outlook, switch to the list view (select View from the ribbon, then click Change View>List), select your events (click on a single event, then press Control-A), then control drag and drop them to Calendar under My Calendars on the left sidebar.
Then you can sign out of iCloud on the iCloud control panel and your local copies will still be there. If you want to add your iCloud email account back to iCloud, you can do this with these settings: http://support.apple.com/kb/HT4864.

I lost itunes on my computer and lost downloaded content that I payed for. How do I get it back?

I lost itunes on my computer and lost downloaded content that I payed for. How do I get it back?

When you say that you lost iTunes do you just mean the program or your content ? Have you checked to see if the content is still on your computer but not in iTunes ?
If not then do you not have a backup of your purchases on, for example, external drives or CDs or DVDs ? If you have then you can copy that onto your computer and add it back into iTunes. If you havn't then if they are still available in the iTunes store (and content is occasionally removed so you should make/maintain your own backups and not rely on re-downloading) and if you use the same iTunes account as you originally used to purchase them, then you should be able to re-download apps and ibooks, and if you are in the US music and TV shows, for free : http://support.apple.com/kb/HT2519 . If you are not in the US and you want to re-download music or tv shows then you can try contacting Apple and asking for a re-download, but they are under no obligation to let you : http://www.apple.com/uk/support/itunes/contact/

MY ipod Touch is Stuck & says Disabled it will not come out of that screen at all. How can I get that off so my device will work

MY ipod Touch is Stuck & says Disabled it will not come out of that screen at all. How can I get that off so my device will work

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.

I backed up everything to icloud, wiped my phone, synced to that backup, and only some of my photos are there. How do I get those photos back?

I backed up everything to icloud, wiped my phone, synced to that backup, and only some of my photos are there. How do I get those photos back?
I went to apple store and they walked me through this except for the syncing part. I went to sync everything at home and a lot of my photos aren't there. When I scroll all the way down, its just a loading spiral thing.
Also, now I have new stuff, that I don't want to get deleted.
Is there some way to put my icloud pictures on my computer as well?

If the restore process is done, or seems to have stalled, and it didnt' restore your camera roll photos, all you can do is try restoring the backup again. If it's still restoring, go to Settings>iCloud>Storage & Backup and tap Stop Restoring at the bottom. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens again and when given the option, choose Restore from iCloud backup and follow the prompts.
Be sure your phone is connected to wifi and your charger while it is restoring the backup. You might want to move it closer to your wifi router for the strongest signal possible.

Rented film, fully downloaded (eventually) press play now then screen goes to authorizing, then goes black blank, no film , repeated process 3 times, still no joy. first and last time I rent a film with Apple, how do I get my money back ? Thanks

Rented film from Apple TV fully downloaded (eventually) press play now then screen goes to authorizing for 10 mins, then goes black blank, no film , repeated process 3 times, still no joy. first and last time I rent a film with Apple, how do I get my money back ? Thanks

First, that cannot be an iBook G4 as that machine cannot run Snow Leopard let alone Mountain Lion. To run Snow Leopard it has to be an Intel processor, not a G4. What does it show as the Model Identifier in About This Mac, More Info, System Report, Hardware, Model Identifier?
Second, if you have erased the hard drive there should not be remnants of any prior content. Even though Disk Warrior is saying nothing is wrong with the hard drive, it sounds as though there are problems. You may want to consider simply replacing the hard drive so there are no questions about faults. A good source is OWC, http://www.macsales.com where they also have on-line videos showing how to do the replacement.
Third, you could also try again to restart using the Snow Leopard DVD/CD and use Disk Utility on that install disk to erase again, and do it a couple times, then try to install. If it continues to refuse, then it sounds as though there is a fault with the hard drive.

Why did I lose sound on only one of my down loads and how do I get my sound back

I Have a Apple 4 iPad and on only one of my downloaded programs I've lost my sound my sound is fine on all my other ones so how do I get my sound back?

* Make sure that you have the "Navigation Toolbar" and the "Bookmarks Toolbar" visible: "View > Toolbars"
* If items are missing then see if you can find them in the "View > Toolbars > Customize" window
* If you see the item in the Customize window then drag it back from the Customize window to one of the toolbars.
* If, in "View > Toolbars > Customize", you do not see that item then click the "Restore Default Set" button
See also [[Back and forward or other toolbar buttons are missing]] and [[Navigation Toolbar items]]
See http://kb.mozillazine.org/Toolbar_customization

No sound from my Macbook Air. When I go to system preferences and click on Sound Output there are no devices to select from and the Mute box is checked.

There is no sound from my Macbook Air even when I turn it on. When I go to System Preferences and click on Output there are no options. The Mute box is also checked, but I cannot uncheck it. Also when I try to play any video from the web, it stops playing after a second or so. I have turned off my computer and turned it on again which did not help.

Try these
PRAM Reset: http://docs.info.apple.com/article.html?artnum=2238
SMC Reset: http://support.apple.com/kb/HT3964

Why oh why did developers think it's okay to automatically check AND gray out "form history" in clear recent history??

For years I have been using clear recent history to quickly clear cookies and cache only. I had already unchecked the things I did NOT want cleared in options. But the new update automatically re-checked everything to be cleared! I did not realize this until too late, now ALL of my autocompletes are GONE! Updates should improve the function of the browser NOT change personal settings! Plus they changed options so the place to uncheck what is to be cleared is hidden and painstakingly time-consuming to find. Please do not pull this kind of "improvement" in the future, leave personal setting alone!!!!! you just ruined my night.

kaeandcolesmon,
If you open the recovery drive (partition) it should only have a single folder (Recovery).
To make sure that your not saving restore points to that drive.
See:
Start, Control Panel, System, System Protection tab. Make sure the D drive partition is set to OFF so that it does not save there.
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The mute box is checked and grayed out so that I cannot uncheck it. How do I get my sound back?

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