The N80, T9 and a new message hint...

Good afternoon, and as usual, sorry if this question has already been addressed, but I cannot find much about it on the forum.
Basically, i'm currently on my first Orange N80 (3.0617.0.6)and to be honest, it's a love/hate relationship.
When the phone works well, it's simply the best piece of kit on the market as far as i'm concerned. However, the inability to answer calls sometimes, creates pure frustration (Phone just freezes with the phone symbol ringing, while my customers have been diverted to voicemail. Phone then requires a reboot).
I am also experiencing bizarre bugs which i've not seen mentioned before, eg: when receiving a text message whilst on a call, the loudspeaker is activated automatically and a 'beep beep' almost deafens me. Also, anyone around me can hear my conversation between the beeps!
Anyway, back to my original point. T9, and it's assumption of words you may use. I actually don't usually add words to the dictionary, as unlike my previous SE K750i, you can't review what's been added and remove the unecessary. My major gripe, is that INX comes before HOW, and has done pretty much since I got the phone. Is there anyway you guys know of, to ensure HOW is the first word that comes up? I've tried adding HOW again, but to no avail. There are some other words that do this, but they've currently escaped my memory... Any advice would be greatly appreciated.
Finally, I just wanted to say that if some of you are still struggling to read the tiny writing font for messages, i've started using notepad to create and then send as normal. No big breakthrough, but it is an alternative!
Cheers,
Ed

One really annoying problem I've found just lately with my N80 is when answering an incoming call, the phone will not activate the loudspeaker during a received call - wierd. Btw, I'm on Orange with 3.0617.0.6 variant firmware. Can anyone (mod's included) give me a good reason why I cannot have the Nokia generic firmware flashed onto my phone, it shouldn't invalidate the manufacturers warranty and if Orange say their warranty is invalidated so what? We still have basic manufacturers warranty for 12 or 18 months or whatever it is. I've never particularly liked the Orange software anyway but I get superb reception evrywhere when at work where as o2 and Vodafone etc struggle for reception so that's why I stick with 'em.

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