The name cannot be matched to a name in the Address List

Hi,
I checked several posts but no luck.
Problem: We currently have Exchange 2010 and 2003 co-existence, busy migrating to 2010. We have several domains as well. A problem came up in one of our remote access domain where we have Citrix running. After the user has been moved to the new 2010 server
and you re-create their mail profile in Outlook 2010 then it will give the following error:
The name cannot be resolved. The name cannot be matched to a name in the address list.
A popup box appears with the server name exch2010cas.domain.local and the mailbox field =SMTP:[email protected] When you click on Check Name the error keeps popping up. When I change the server to exch2003.domain.local though and click Check Name the
mailbox gets underlined and the servername changes back to exch2010cas.domain.local in the exchange server textbox.
I'm pretty sure it must be an AD or DNS problem somewhere but I'm not sure where? I did add some domain suffixes to the new Exchange server so it can resolve hostnames in the local and remote domain. I also looked at the GAL and the entries for the user
is in there. I'm not sure if it might have something to do with LegacyExchangeDN value either?
I appreciate any help, thanks.

Hi,
I recommend the following troubleshooting:
1.Verify that the Active Directory account that you use either to create the client profile or to log on to the mailbox has been mailbox-enabled.
2.Verify that the user can use the Active Directory account to view sibling objects in the Users container (or in the Active Directory organizational unit that contains the user account).
3.Verify that the user account has been stamped by the Recipient Update Service after you mailbox-enable the user account.
4.Verify that the user can see both the Global Address List objects that are listed in the
showInAddressBook attribute and the members of the Global Address List using Ldp.exe
5.Log on as an administrator, and then verify that there are no duplicates in the
addressBookRoots attribute of the Microsoft Exchange object under <var>Domain</var>,cn=Configuration,cn=Services
For more detail steps, you can refer to the following article:
http://support.microsoft.com/kb/297801/en-us
Thanks,
Angela Shi
TechNet Community Support

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