The network connection timed out, cannot access music store

it seems wehatever firewall or antivirus i use has no bearing on what message is coming up!!! i cannot connect to the music store, the messaage says the network connection timed out, make sure your network settings are correct, and your network conection is active, tehn try again. i am on wanadoo livebox, which is hard wired not woreless to my computer, this automatically sets up a network, but i have never had these problems before with itunes 6 but since reinstall its not working!!! someone help for the love of god!!!

Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
I hope this helps! 
Regards.

Similar Messages

  • Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out.   Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

    Everytime I try to access the itTunes Store, this is the message I receive:
    iTunes could not connect to the iTunes Store. The network connection timed out.
    Make sure your network settings are correct and your network connection is active, then try again.
    The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

    I feel you pain i'm haveing the same problems here.
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    network connection timed out.
    Make sure your network settings are correct and your network
    connection is active, then try again.
    does anyone plz have some insight for us.

  • I am having trouble accessing the iTunes store via iTunes.  It shows an error message "iTunes could not connect to the iTunes Store.  The network connection timed out..." There is nothing wrong with my connection and I also can't update apps in the app st

    I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3.  It keeps telling me that my connection has times out and/or check my settings.  There is nothing wrong with my setting.  I am also having trouble with the app store on my iPhone 4s and can not update apps.
    I have signed out of itunes and now cannot sign in again.

    I feel you pain i'm haveing the same problems here.
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    does anyone plz have some insight for us.

  • "The network connection timed out" Update/Restore using iTunes

    Can anyone help with this problem. Ever since IOS 7.0 was released, iTunes is so broken when it comes to updating the software or restoring iPhones. Everytime I try to restore or update I get the error "There was a problem downloading the software for the iPhone. The network connection timed out." after waiting for the 20min download. For one thing there is nothing wrong with my network connection it's fine, I cannot access the itunes store the whole nine yards, it's just when I need to update or restore the phone. It takes 20 mins to download then it gives me this stupid error. I have tried everything I've seen on the forum that others have tried with disabling virus scanners and other 3rd party software and nothing! The funny thing is, it happens on every computer in the house, even my Mac notebook, so it seems like it's tracking the Baja network connection, but I don't have any problems with anything else we are using, it's just with iTunes. We were using OpenDNS, so I removed that from the router and I still have the some problem. Does anyone know a way around this problem. I am so ready to bail on apple products. Frustrating....
    I would appreicate any help in resolving this problem....
    Tnx

    Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
    I hope this helps! 
    Regards.

  • Connection attempt to firmware update server was unsuccessful. The network connection timed out

    Hi. I have recently updated my iTunes to version 10.5.0.142 and cannot access the iTunes store after the upgrade. I have checked all the support articals and tried uninstalling and reinstalling iTunes, ensured that the firewall,internet explorer etc are correctly configured. Any help would be appreciated.
    Below my diagnostics results:
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    Dell Inc. Latitude E6520
    iTunes 10.5.0.142
    QuickTime not available
    FairPlay 1.13.35
    Apple Application Support 2.1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.96
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.3.494
    Gracenote MusicID 1.9.3.106
    Gracenote Submit 1.9.3.136
    Gracenote DSP 1.9.3.44
    iTunes Serial Number 0034AABC03B14CA8
    Current user is an administrator.
    The current local date and time is 2011-11-05 23:04:22.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA NVS 4200M  
    Intel Corporation, Intel(R) HD Graphics Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.5.0.142 (x64) is currently running.
    iTunesHelper 10.5.0.142 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {D16D8541-B70F-4DD7-A7C6-32B8EC55622C}
    Description: Cell C
    IP Address: 197.105.149.240
    Subnet Mask: 255.255.255.255
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 02:00:00 1970
    Lease Expires: Thu Jan 01 02:00:00 1970
    DNS Servers: 41.50.20.29
      41.50.20.61
    Adapter Name: {37C32779-B216-4D52-80FA-B4C3DF705DF3}
    Description: DW1530 Wireless-N WLAN Half-Mini Card
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 01 02:00:00 1970
    Lease Expires: Thu Jan 01 02:00:00 1970
    DNS Servers:
    Adapter Name: {6ADC43CF-4031-4D31-9B46-2BF2867B8E09}
    Description: Intel(R) 82579LM Gigabit Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 02:00:00 1970
    Lease Expires: Thu Jan 01 02:00:00 1970
    DNS Servers:
    Active Connection: Cell C
    Connected: Yes
    Online:  Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-11-05 22:37:41.

    Finally found a solution:
    For PC users, before reinstalling, try this:
    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator
    then type in:
    netsh winsock reset
    hit enter, restart PC, open iTunes. Hopefully fixed.

  • Error: The network connection timed out?

    Hi,
    Just surfing through iTunes store and 2 out every 3 times I click on something to see it like an album or something I get this error: We can't process your request right now, The Network Connection Timed Out. This is happening a lot when ever I go into the iTunes store and try to click on anything a link or a picture for a link to something it pops up and says the network connection timed out. I ran diagonostics and everything is fine but still keep getting this error a lot. I also checked my McAfee anti virus and iTunes has Full Permissions and all access. So why do I keep getting this error message?

    Did you check this?
    https://www.wireless.att.com/support_static_files/KB/KB53362.html
    ‡Thank you for hitting the Blue/Green Star button‡
    N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

  • When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

    when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

    I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

  • Trying to restore iPhone 4s, and receive "Connection attempt to firmware update server was unsuccessful. The network connection timed out."

    I've tried updating on both my desktop and laptop, neither work. I have the newest version of iTunes as well, so that can't be the problem. When I run diagnostics:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP Pavilion g7 Notebook PC
    iTunes 11.3.1.2
    QuickTime not available
    FairPlay 2.6.15
    Apple Application Support 3.0.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.2.6
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0038BB880CE6FDE0
    Current user is not an administrator.
    The current local date and time is 2014-09-04 12:48:09.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., AMD M880G with ATI Mobility Radeon HD 4250
    **** External Plug-ins Information ****
    Plug-in Name: Last.fm AudioScrobbler
    Plug-in Loaded: Yes
    Plug-in Version: 4.0.5
    Plug-in File Version: 6.0.5.4
    Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\itw_scrobbler.dll
    iPodService 11.3.1.2 (x64) is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {CE989488-FC81-488B-A970-91D722749820}
    Description: Realtek RTL8188CE 802.11b/g/n WiFi Adapter
    IP Address: 192.168.254.3
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.254.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.254.254
    Lease Obtained: Thu Sep 04 12:18:22 2014
    Lease Expires: Fri Feb 25 02:18:22 2022
    DNS Servers: 192.168.254.254
    Adapter Name: {5E3757D2-481F-4D48-B535-A6A6ACF48517}
    Description: Realtek PCIe FE Family Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 17:00:00 1969
    Lease Expires: Wed Dec 31 17:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2014-09-04 12:47:39

    Hi christeag,
    The only thing I can identify as an issue is that your Windows Firewall is running and iTunes is not enabled in it, so this may be the source of your issue. Here is an article for you that will help you rectify this situation:
    How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall
    http://support.apple.com/kb/HT2553
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • The network connection timed out

    i am trying to download an ipod software update on a 56k modem, the update gets about one third done and then a message pops up stating that the network connection has timed out and i need to check my network settings. Also when i run network diagnostics on itunes MOST of the time they will come back with "itunes connection status failed" but sometimes (vary rarely) everything will be fine and the store will connect successfully. i tried all the other suggestions from other posts but nothing is working, please help ive been at this for about 2 weeks and im beggining to loose sleep over it!!
    here are the diagnostics from when the service cannot connect -
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Gateway MX6448
    iTunes 7.0.2.16
    Current user is an administrator.
    Network Adapter Information
    Adapter Name: {C6FAAAE7-D8D3-40A6-A47F-7AD24EF3EF3E}
    Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
    IP Address: 192.168.0.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Sat Mar 03 00:25:52 2007
    Lease Expires: Sat Mar 03 01:25:52 2007
    DNS Servers: 68.87.66.135
    68.87.64.140
    Adapter Name: {5AE4F0CA-E541-49F9-9F33-DD5E6E65DC2D}
    Description: Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 255.255.255.255
    Lease Obtained: Tue Sep 26 07:46:35 2006
    Lease Expires: Tue Sep 26 08:46:35 2006
    DNS Servers:
    Adapter Name: {FB2751E7-C5EB-49DB-8EB7-D6042DAB1327}
    Description: WAN (PPP/SLIP) Interface
    IP Address: 64.24.41.90
    Subnet Mask: 255.255.255.255
    Default Gateway: 64.24.41.90
    DHCP Enabled: No
    DNS Servers: 64.136.28.122
    64.136.20.122
    Network Connection Information
    Active Connection: NetZero
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: Yes
    HTTP Proxy: 127.0.0.1:7900
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail.
    this is from when the service connects but only for a short period of time -
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Gateway MX6448
    iTunes 7.0.2.16
    Current user is an administrator.
    Network Adapter Information
    Adapter Name: {C6FAAAE7-D8D3-40A6-A47F-7AD24EF3EF3E}
    Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
    IP Address: 192.168.0.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Sat Mar 03 00:25:52 2007
    Lease Expires: Sat Mar 03 01:25:52 2007
    DNS Servers: 68.87.66.135
    68.87.64.140
    Adapter Name: {5AE4F0CA-E541-49F9-9F33-DD5E6E65DC2D}
    Description: Marvell Yukon 88E8038 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 255.255.255.255
    Lease Obtained: Tue Sep 26 07:46:35 2006
    Lease Expires: Tue Sep 26 08:46:35 2006
    DNS Servers:
    Adapter Name: {FB2751E7-C5EB-49DB-8EB7-D6042DAB1327}
    Description: WAN (PPP/SLIP) Interface
    IP Address: 64.24.41.90
    Subnet Mask: 255.255.255.255
    Default Gateway: 64.24.41.90
    DHCP Enabled: No
    DNS Servers: 64.136.28.122
    64.136.20.122
    Network Connection Information
    Active Connection: NetZero
    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: Yes
    HTTP Proxy: 127.0.0.1:7900
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    The date and time on this computer is not set correctly. Secure connections to the iTunes Store may fail.
    Gateway MX6448   Windows XP   Laptop , dial up modem

    I'm chasing down a similar problem and noticed your diag said your computer time wasn't right. The link below says you need to match the time. Don't know if it will help you or not, but there's always hope... Good luck.
    http://docs.info.apple.com/article.html?artnum=93440

  • HT1688 the network connection timed out while updating iphone software

    the network connection timed out while updating iphone software and cannot continue.

    Might want to search the Mac forum or post there... also, this thread is over 2 years old.

  • 4.2 Update Failure. "The network connection timed out"

    After downloading 4.2 just before installation the error message pops up:
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    Make sure your network setting are correct and your network connection is active, or try again later"
    This happens on different machines in different locations (IPs).
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    I have had the same problem trying to update to 4.3 on both my iphone 4 and my kids' ipod touches. The problem seems to come after the huge 400-700MB downloads when itunes extracts the software or verifies the download with Apple. This is what seems to get blocked by the firewall.
    Turning off Kaspersky Internet security for the duration of the software download and update sorted the problem.
    I could not find a different solution. Once it is completed then you can re-enable your security software.
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  • HT1222 I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.."  HELP!  Not sure what my settings shoud be..

    I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.."  HELP!  Not sure what my settings shoud be...
    I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??

    Dear Jody..jone5
    Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
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  • I am unable to connect to the Itune Store, it says the network connection timed out. The internet is working for everything else. Any idea?

    I can no longer connect to the ITunes Store. CAn you help? When I do the diagnostics it says Securie link to itunes store failed.

    I think I may be having the same problem.  "We could not complete your iTunes Store request.  The network connection timed out.  Make sure your network settings are correct and your network connection is active, then try again."   All tests pass the diagnostics.  iPhone restored to factory settings in DFU mode, but when beginning to sync I get this error message.  I've been searching online for fixes and tried several suggestions, but nothing worked so far.  (disabled antivirus, firewall, ie settings, uninstall/reinstall itunes...)  I'm getting very frustrated & hoping someone on here can help.  

  • Can not update iphone firmware using iTunes "The network connection timed out"

    Hello,
    I can not update the iphone firmware using iTunes.
    Messagte displayed
    "There was a problem downloading the software fo the iPhone. The network connection timed out.
    Also seen stopped error -3259
    I have run network connectivity tests from iTunes and All Tests passed.
    Can anyone help?
    Thank you,
    Joan

    Did you make sure it was the exact file for your device and the latest version? I just downloaded the latest file for my iPhone4, put it in the folder I mentioned above and it ran the install versus downloading the file. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released. I wished these apple developers would just fix iTunes. There are a ton of complaints about this issue. I sure miss Steve Jobs running this business, I really feel like it's gone down hill after he left.
    I hope this helps! 
    Regards.

  • I am trying to download an update for my iphone, but in the middle of the download I get an error message that says, 'There was a problem downloading the software for iphone. The network connection timed out.' Any ideas on how to resolve this issue?

    I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?

    Hi Robertfrom Denver.
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