The new Adobe Reader has lost many of my files.

Hello Doug,
Updating from Reader to Acrobat should not have deleted anything from your device. This was just another update that changed the name and icon, and added some new features for Acrobat DC Pro subscribers. Everything else for our Reader users should have remained the same.
I have a couple of questions:
Were you logged in to Acrobat.com, and were your files stored on Acrobat.com? If so, you may need to ensure that you log in to Document Cloud (the new name for Acrobat.com) to see the files.
Did you delete Reader from your device before installing the new Acrobat app? If so, unfortunately when you delete an app iOS deletes all of the local storage that app uses. For iOS to keep your files around, you need to just let iOS Update, rather than our users deleting and installing fresh. If this is what happened, I'm sorry, but I don't know how to retrieve your files.
Dennis Griffin
Adobe

Similar Messages

I have uninstalled and reinstalled the most current edition of Adobe Reader, including the patch. When I open a PDF file, the screen is first grey, then viewable, but the message "Adobe Reader has stopped working" comes up. How do I remedy this?

I have uninstalled and reinstalled the most current edition of Adobe Reader (11.9), including the patch. When I open a PDF file, the screen is first grey, then viewable, but then the message "Adobe Reader has stopped working" comes up. How do I remedy this?

RR,
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
Failing a full recovery, hopefully you have one or more earlier versions and/or bits of artwork saved before it happened.

How good is the new Adobe Reader IOS for fillable forms and interactive pdfs?

At last adobe reader for ios has been updated so now fillable forms can be completed on ipad/iphone but how good is it?
I've tested a form and reset form/print form and save as buttons do not seem to work.
Form submit seems ok, just wondered what others thought?
Also the new Adobe Reader IOS is now able to display interactive pdfs with buttons such as go to next page etc yet page transitions do not work? Again whats everyone elses opinion on the reader ios update?

My preliminary experience is that Reader does better with forms than with interactivity.
I've written a couple postings on InDesignSecrets.com about PDF readers for tablets. Here's the latest one:
Finding the Best Tablet PDF Reader
You should also check out PDF Expert (US $9.99) which handles interactivity better than Reader if that is important to you.

Can the new adobe reader xl operate in the samsung chromebook?

can the new adobe reader xl operate in the samsung chromebook?

Hi Mike,
Chrome book runs on Chrome OS and has built in Google apps.
Adobe Reader XI has not yet been tested on it.

I can't use the new Adobe Reader X on my Macbook Pro. HELP!

The other day I downloaded the new Adobe Reader X on my MacBook Pro. Since then I can't open pdfs in Firefox. How can this problem be solved????

Hey vgamborg,
Thanks for using Apple Support Communities.
This article should help you troubleshoot issues playing sound from the built-in speakers. Try the steps listed, and I quoted a part about the red light.
Troubleshooting issues with no audio from built-in speakers on Macs
http://support.apple.com/kb/ts1574
Check to see if a red light is lit in the line-out port. If so, your Apple computer may need service.
Have a nice day,
Mario

Reading PDF in large screen mobile phone is often the horizontal screen reading,but the new adobe reader for Android mobile phone needs to be set to automatically turn screen, this is very inconvenient.

Reading PDF in large screen mobile phone is often the horizontal screen reading,but the new adobe reader for Android mobile phone needs to be set to automatically turn screen, this is very inconvenient.I strongly suggest that the adobe reader Android version add manually rotating screen function, the best is the default horizontal screen reading.

Reading PDF in large screen mobile phone is often the horizontal screen reading,but the new adobe reader for Android mobile phone needs to be set to automatically turn screen, this is very inconvenient.I strongly suggest that the adobe reader Android version add manually rotating screen function, the best is the default horizontal screen reading.

The text is very small on the dropdown menu of the new adobe reader XI version 11.0.07, can I make it bigger?

The text is very small on the dropdown menu of the new adobe reader XI version 11.0.07, can I make it bigger?

Hi,
Please check the solution posted here:
Opened AR today font size in super small, went to "preferences" and so on, did changes, nothing works, what's the deal???
Best,
Luc

Even via time machine the new osx lion has deleted all my latest files in iPhoto and will only revert back to an old 2009 backup?

even via time machine the new osx lion has deleted all my latest files in iPhoto and will only revert back to an old 2009 backup?... Help?!

Have you verified that the original files are missing from the Originals/Masters folder? There are time when the library might appear empty due to a damaged database file but still has the files. If you can open the library package via the Finder to see if the files are really missing or just can't be seen by iPhoto there are fixes you can try.
If the files are there make a temporary, backup copy of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

HT1386 I have a new computer and when I tried to sync my iPod Touch with the new iTunes, it has lost all of my music and videos from my iPod/old iTunes library: including all but 4 songs of my bought songs, videos and audeobooks!

I have recently updated my computer since my old one broke and therefore had to download a new iTunes. When I came to add my iPod to this new iTunes, I was given no option to transfer the contents of my iPod library to this new iTunes and was forced to try 'sync'; when my old computer was repaired once we lost all of our data so I had to download a new iTunes then,all of my iPod downloads were transferred and I could easily reburn my CDs so I didn't think the wiping of my iPod would be a problem. When I clicked 'sync' it warned me that it would replace the contents of my iPod with the new iTunes library, as I said I didn't think this would be a problembut then it asked if it should transfer my recent iTunes downloads so I said 'yes'. The sync was completed but now I only have 4 downloaded songs and 5 albums which I burned to my new iTunes! I have lost all the music I bought, all the videos I bought and all the audiobooks I bought! (Luckily I still have my apps.) I tried to restore backup but realised that only covers calendars, contacts E.T.C and I checked my iTunes account and that shows all my downloads but I can't see a way to restore them or anything like that!
Please help! I am in despair as you can imagine how much moneys worth I have lost and am losing faith in Apple

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

Our IT guy installed the new Adobe reader on my machine, but FF isn't picking it up and I don't have admin privileges to install it as a plug-in.

I just need to know how to get FF to "pick up" the new version of Acrobat Reader that is already on my computer. I got a new work computer, and don't have admin privileges to install AR as a plug-in on FF. The new version is fully installed -- just not in FF. I'm running Win7 and FF 18.0.1.
Thanks for the help!

Firefox should find the Adobe Acrobat plugin through a registry scan, which probably runs at startup.
I notice in your "More system details" list you have this, which sounds promising:
Adobe PDF Plug-In For Firefox and Netscape 11.0.01
If you check the following tab, is it enabled?
orange Firefox button ''or'' classic Tools menu > Add-ons > Plugins category
If it's enabled, is the problem that Firefox still wants to launch PDFs externally? If so, you might need to change a setting here:
orange Firefox button ''or'' classic Tools menu > Options > Applications
In the search box on that tab, type pdf and pause while the list is filtered. You normally get two or more entries and there are drop-down boxes on the right side to choose how to open them. Does that work?

I am having lots of troubles with the new Adobe Reader X.

When I try to download it I get an error mes
sage #1402 UNKNOWN\fdf\AcroE
xch.FDFDoc\ShellNew.
When I try to cancel the error message I get
Fatal Error During Installation. Is there anyone
out there that could help me.
Adobe support has not been much help.
Thanks

What OS you are working on? From where are you trying to download and using which browser?
Can you try below link to download Reader X
http://get.adobe.com/reader/enterprise/

After installing the new Adobe reader update I can not view pdf files on line. I an only view downloaded ones.

version is 10.1.3. Two of my friends are having the same problem.
my mac is OSX version 10.7.3 2.66 core 2 duo with 2 GB of 800 mhz ddr2

Back up all data.
In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
If you still have the issue, repeat the above steps using this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Prices for the new professional reader for a university?

Hi, i am the technician of a university and i was asking about the price of buying the new adobe reader professional in order to use it for the teachers and the university staff. You sell packs of license? For how many people? Can you explain in details what i must do to buy the product for this particular use, if i can have discount presenting what documents and so on? thank you very much

There is no Professional version of the free Adobe Reader. Maybe you are talking about Adobe Acrobat? If so, maybe the Acrobat forum would be more appropriate. In any case, these forums are not a way of addressing Adobe; just fellow users around here.
Perhaps you can find your answers here?
https://www.adobe.com/support/service/

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Adobe Reader has stopped working on closing Version XI (11.0.2.0)

Everytime I use Adobe Reader, after closing a pdf, I get the error "Adobe Reader has stopped working"
I have tried uninstalling and reinstalling.
I have tried turning off enhanced security.
I have tried going to the eula.exe and accepting.
None of this has fixed the problem.
I get the following details:
Problem signature:
Problem Event Name:   APPCRASH
Application Name:         AcroRd32.exe
Application Version:       11.0.2.0
Application Timestamp:               511eacd6
Fault Module Name:      AcroRd32.dll
Fault Module Version:   11.0.1.36
Fault Module Timestamp:            50d0b924
Exception Code:             c0000005
Exception Offset:           00037b9a
OS Version:       6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:            0a9e
Additional Information 2:            0a9e372d3b4ad19135b953a78882e789
Additional Information 3:            0a9e
Additional Information 4:            0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am running Windows 7 Professional SP1 64 bit.
Thanks!

http://forums.adobe.com/thread/1284475?tstart=0

The new Adobe Reader has lost many of my files.

Similar Messages

Maybe you are looking for