The New Guide. GARBAGE!

Question

Should i expect a pair of binoculars in the mail from verizon to ty to read the new guide? Seriously. Who thought that it was a great idea to make the logos and the things that appear on it so small that everytime that you try to read what is on it you feel as if you are at an eye doctor's office doing an eye exam? Now don't get me wrong my vision is fine but whoever decided to come up with a guide that is this small needs to modify what has been done or go back to what they used to have. Let me give you an example of where another company has done the very same thing where they admitted their mistakes and made the necessary changes in order to satisfy the customers. Microsoft a few years ago came out with windows vista which was supposed to be an improvement over windows xp but all of their customers hated it so they went back to the drawing board and eventually came out with windows 7 which is basically windows xp but a newer version of it where they allowed their customers a free upgrade if they were dumb enough to have bought windows vista which even microsoft admitted was a mistake. Netflix is another company who recently made a major mistake that cost them 50% of their stock where they lost 8 billion dollars in just a few weeks because they raised their prices plus they planned to break their company up into two by calling their dvd to your home service "qwikster" and that netflix would be only an online streaming service. What you guys could do in a new software update is do what microsoft did which is basically provide a newer and improved version of windows xp. Verizon could implement a 1.8 type of guide only it would be 1.9 with the images being bigger along with much of the information that appears on it. Learn the lesson that every company out there is starting to learn in a very hard way. Listen to the customers or your stock and bottom line will suffer an enourmous loss that could be difficult to recover from. While i am on here let me also mention that the data on your guide is still wrong and if there is anyone out there who could pass this on i would appreciate it. Channels 1540, 1704, 1705, 1620, 108, and 229 are off. I am currently in direct contact with channel 1540 cnn en espanol where i not your guys am working to get it corrected for everyone out there. I am also talking to the regular cnn channel 100 about getting their info corrected too because on the weekends it is off where for example the repeats of piers morgan tonight are not appearing and instead there is some hbo boxing show listed on the guide which makes no sense at all. Please understand that all of the hate that exists for the new guide from how it appears to the data that is on is because people want it improved which is what your goal should be too.

Answer 1

I see that a lot of people who just got the new guide are making the same complaints that a lot of people have been making for almost a year on here about how horrible and unreadable it is where what was said on here in a previous post are still major issues for people. The guide is too small. The colors in the background are awful and the logos are barely visible to most people. The full casts of movies and tv shows are not entirely there to try to verify if a certain actor is in a movie or on a tv show. An older person really struggles with the guide plus people who have not had issues with their eyes are now squinting to try to read what it is that is on the guide. Many people have big screen tvs along with the 7232 dvrs but it is still a struggle to try to read off of the guide. Not only is the guide's appearance an issue but the programs that appear on it are a problem too. Channel 273 mtv3 has "to be announced" starting all of next week for the next two weeks from 4pm-1am and cnn channel 100 on the weekends is wrong. Verizon has to make fixing the guide a priority before people go elsewhere for their services. For someone wanting to watch tv it should not be this much of a hassle where it gets to the point where you do not even want to turn on the tv because there seems to be a new thing wrong with it every single day. Now i have never seen such a reluctance to try to address issues that are being brought up by customers as i have seen with verizon. No cable company or satellite tv provider could possibly survive that much longer if this were the kind of lack of service that they were providing to people who are actually paying for this nonsense. If verizon has not fixed things in almost a year since the new guide was first released then it looks like to many people that nothing is ever going to change for the better which is bad news for them and good news for the competition.