The new version downloads, but I never get a prompt to move the new version to the apps folder.

The new version of firefox has several steps to complete the download. The new version does download, but I am unable to move it to the app. folder. I get no prompt and the new firefox won't move.

Did you select custom when installing?

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When I download Firefox, I get a rectangular logo but never get a prompt to drag it into my Mac's application folder.

I tried dragging the rectangular logo into my applications folder but when I try to drag it into the Mac's dock it does not stay there. I do not get the circular blue and orange Firefox logo.
I am an old guy, not a computer whiz, so please be as specific as possible with your advice. Thanks very much.

Install Firefox on your Mac using the steps mentioned in the link provided in my previous post. That way you will be able to use Firefox more easily.
IF that fixes it, then good for you, otherwise wait for a more comprehensive reply from one of the other contributors who are well aware of Mac systems. Sry i might not be much help in this matter cause i don't know much about Mac systems.

HT5271 I can no longer use Pandora because I get a message saying download adobe 10.1 or later. I think I have a later version, 11.?, which I have downloaded. but I still get the message and can't play Pandora.

I can no longer use Pandora because I get a message saying download adobe flash 10.1 or later. I think I have a later version, 11.?, which I have downloaded. but I still get the message and can't play Pandora.
How do I determine that in fact I have the appropriate version of adobe flash to run Pandora.

How do I determine that in fact I have the appropriate version of adobe flash
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
/Library/Internet Plug-Ins
Click Go
Then right or control click the Flash Player.plugin then click Get Info
The version number is noted there.
Assuming you are using Safari ...
Check Safari > Preferences > Security
Make sure: Enable plug-ins is enabled.
Sometimes uninstalling the currently installed Flash plugin then reinstaliing new can help > Troubleshoot Flash Player | Mac OS
If you have the ClickToFlash extension installed, that can prevent Flash based video / audio from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari.
edited by: cs

HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB

I have apps in my notification center on for notifications (like News apps), with banner and sounds, but i never get the notification from those apps. I tried reinstalling the app and restarting the phone but all in vain

I have apps in my notification center on for notifications (like News apps), with banner and sounds, but i never get the notification from those apps. I tried reinstalling the app and restarting the phone but all in vain

The apps I currently have are for the i phone and i pad but i would like to see this on this computer
On the Mac Air launch iTunes. Then connect either the iPad or iPhone.
Select the iPad or iPhone under Devices left side of the iTunes window in the source list.
Then select Apps from the menu on the right.
If you don't see the apps listed there, from your iTunes menu bar (top of your screen), click Store > Authorize This Computer.
See if that makes a difference...

I don't have my navigation bar at all. I tried to start in safe mode but I never get the dialog box the y say you should get to reset to defaults. Help?

i don't have my navigation bar at all. I tried to start in safe mode but I never get the dialog box the y say you should get to reset to defaults. Help? I have even uninstalled and reloaded firefox
== This happened ==
Every time Firefox opened
== My wife hit a button and doesn' know what happened

See if this helps. View > Toolbars, if no check beside Navigation Bar, click on Navigation Bar to check it.
'''Can't see the Menu Bar''' (File, Edit, View, History, Bookmarks, Tools, Help)?
Turning the Menu Bar on and off is a new feature in version 3.6.
''(~~red:Linux & OSX see~~: [[Menu bar is missing]] )''
''Windows'' Method 1. '''''Hold down''''' the key and press the following letters in this exact order: V T M then release the key
''Windows'' Method 2. Tap once on the F10 key, while the Menu bar is visible, choose "View > Toolbars", click "Menu Bar" so that a check mark is placed next to Menu Bar
''Windows'' Method 3. Tap once and release the key. The Menu Bar will be displayed; then choose ~~red:V~~iew > ~~red:T~~oolbars and click on ~~red:M~~enu Bar so that a check mark is placed next to Menu Bar
The Menu Bar should now be displayed permanently, unless you turn it off again using View > Toolbars. Check mark = displayed, NO check mark = not displayed.
See:
http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
http://kb.mozillazine.org/Toolbar_customization#Restoring_missing_menu_or_other_toolbars
'''Navigation Toolbar, Bookmarks Toolbar and other Toolbars''' under View > Toolbars. Clicking on one of them will place a check mark (display) or remove the check mark (not displayed).
'''To display the Status Bar''', View, then click Status bar to place a check mark (display) or remove the check mark (not displayed).
'''Full Screen mode'''
http://kb.mozillazine.org/Netbooks#Full_screen
Also see:
''' [[Back and forward or other toolbar buttons are missing]]'''
'''[[Navigation Toolbar items]]'''
'''[http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar How to customize the toolbar]'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.18; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.0 r45; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, '''but''' do look at the two bulleted items at the bottom "'''NOTE for IE:'''" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

How can I get itunes to download on my PC. I just got an ipod classic for Christmas and can not get Itunes to download. Website goes to downloaded page but i never get a downloading popup. I even turned off my popup blocker.

How can I get itunes to download on my PC. I just got an ipod classic for Christmas and can not get Itunes to download. Website goes to downloaded page but i never get a downloading popup. I even turned off my popup blocker.

Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.

I've gotten 60 or 70 messages that that my iCloud doesn't work and to select preferences. The message says I will get an email to verify but I never get an email. I've checked old email, blocked email, and have low filters on emails. Any ideas?

've gotten 60 or 70 messages that that my iCloud doesn't work and to select preferences. The message says I will get an email to verify but I never get an email. I've checked old email, blocked email, and have low filters on emails. Any ideas?

Hey CarolinQc,
Thanks for the question. The symptoms you are experiencing can result from an Apple ID address that has been changed prior to signing out of all of the services. Before you change the email address associated with your Apple ID, you’ll want to sign out of all services to avoid this. As a fix, you can temporarily change your Apple ID back to the old address:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
          - Scroll down and tap Delete Account, then tap Delete to confirm.
          - Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
          - Enter the password for your previous Apple ID.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Return to Settings > iCloud and sign in with your new Apple ID.
Additional Information:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M.

My Safari is not working right. It often stalls and I get the "colored spinning wheel of Death". I send reports to Apple, but I never get any response or helpful info. What do I do to get Safari working correctly on my MacBook laptop?

My Safari is not working right. It often stalls and I get the "colored spinning wheel of Death". I send reports to Apple, but I never get any response or helpful info. What do I do to get Safari working correctly on my MacBook laptop?

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.
Uninstall the McAfee product by following the instructions on whichever of the pages linked below is applicable:
How to install or uninstall McAfee Internet Security for Mac
How to manually remove VirusScan for Mac 8.6.x using a removal script
How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers
Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes.

ITunes tells me there is an update (5.1) but it never gets any further than trying to connect to the iPad server. I've tried updating directly from my iPad and it too times out saying it cannot connect to any server. My regular Apple updates work fine.

iTunes tells me there is an iOS update (5.1) but it never gets any further than trying to connect to the iPad server. I've tried updating directly from my iPad and it too times out saying it cannot connect to any server. My regular Apple updates work fine.

I haven't updated yet. Apple's download servers have been too busy. Did you know you can update via wifi instead of connection to your computer?
Here's a description of the update. Not a lot of changes for iPad 1/2.
iOS 5.1 Software Update
http://support.apple.com/kb/DL1504
You can wait a while & update at your convenience.
 Cheers, Tom

TS1424 I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?

When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?

Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access.

I keep trying to reset my password and it's telling me to send the email to me but I never get it. Why?

I keep trying to reset my password and it's telling me to send the email to me but I never get it. Why?

Welcome to the Apple Support Communities
Connect the device to your computer and iTunes will ask you to update to the latest version

I need help installing my adobe premiere element 13. the soft ware is 3.5 GB and I have a 654.4GB space is this enought space to dowload the software. It appears the software is downloading , but when it gets to the end it gives me the error summary messa

I need help installing my adobe premiere element 13. the soft ware is 3.5 GB and I have a 654.4GB space is this enought space to dowload the software. It appears the software is downloading , but when it gets to the end it gives me the error summary message. I have been on the phone for hours being transfered from from person to the next with no results.

reesep
This is not Adobe. Rather user to user. The Adobe Staff and PRE_help presence in this forum is undefined.
The replies from here are not instantaneous. But, your fellow users all try to respond as timely as possible.
What is your computer operating system?
From where are you downloading Premiere Elements 13....direct from Adobe as the tryout or the purchased product? If the purchased product, do you now have a purchased serial number to go with the installation files?
Where are you stopped in the installation....at the Sign In or before? Is the faulting module cited in any messages? What are the error messages?
The usual questions:
1. Are you working with the antivirus and firewall(s) disabled?
2. Are you running the computer programs as administrator?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
5. Are you installing the program to the default location on the Local Disc C (if Windows).
Let us start here and then decide what next based on the details that you post. Subsequent troubleshooting may include:
deletion of the Adobe Premiere Elements Prefs file and/or uninstall, free ccleaner run through, reinstall with antivirus and firewall(s) disabled.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Ping authorization via e-mail doesn't work. I have an iTunes account but must seek authorization for Ping. I don't know why this is but I never get an e-mail message with the link. Why?

Hi. I use iTunes for podcasts and to burn MP3s from audible.com. It works great except PING. I need to confirm my identity to the PING server. It purports to sen me an e-mail but I never get it. Why is this?

Hello Ulrich,
thank you for your answer. Concerning the dataflow I agree and it is what I usually do. Actually I follow the dataflow paradigm whenever there is no problem (the 'false case' in the screenshot):
“FW102x Initialize.vi” -> “FW102x Get Position.vi” -> “FW102x Set Position.vi”.
Whenever there is a mistake, this just doesn't work with these drivers. The sequence
“FW102x Initialize.vi” -> “FW102x Get Position.vi” -> ///error/// -> “FW102x Close.vi”, “FW102x Reset.vi” ;; “FW102x Initialize.vi”
will give me errors for “FW102x Close.vi”, “FW102x Reset.vi” and “FW102x Initialize.vi” reporting "session handle not valid". However, if I "bypass" the instrument handles directly from the first "Initialize" to "Close" and "Reset", they will report the same error, but the second "Initialize" will work again. I can even merge the first two frames and execute "Close" and "Reset" at the same time to do so. But whenever I try something else, e.g. do the 'correct' wiring, I am unable to close, reset or reinitialize. I have to restart LabView completely, to make the vi work again. So I guess the session is still hanging around somewhere in memory, but I can't access it anymore.
Surprisingly, wherever I put Probes on the data handle wires they show the correct "ASRL5::INSTR" (with or without correct wiring). But only the "Bypass" wire makes the vi work. Since you couldn't find the drivers in the driver network, I guess they might just run into problems, if an error occurs.
But thanks for your comment anyway. The problem is fixed for the moment. It's just that I prefer to actually know what I am doing here instead of producing some code I'd rather not show anyone.
Carsten

Why aren't my scanned photos showing up in iphoto? I have an HP scanner with the option to import directly to iphoto. It says "sending to destination" but it never gets to iphoto. I scanned hundreds of photos several months and it worked fine - now it won

Why aren't my scanned photos showing up in iphoto? I have an HP scanner with the option to import directly to iphoto. It says "sending to destination" but it never gets to iphoto. I scanned hundreds of photos several months and it worked fine with the photos going directly into iphoto - now it won't work. Any suggestions?

As the feature is part of your scanner set up nd not iPhoto, you'd need to ask the makers of that for help.
Regards
TD

The new version downloads, but I never get a prompt to move the new version to the apps folder.

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