The new version installs (Win 8.1) but will not launch - do I need to uninstall Lightroom 5.7 first?

Creative Cloud desktop app installs the new Lightroom CC but it wont launch - I've tried several times but nothing happens.  (Windows 8.1) do I need to uninstall Lightroom 5.7 first?

Hi Susan,
Please check this link: https://forums.adobe.com/message/7460001#7460001
and if does not work
Please follow these steps:
Try to rename SLCacje to Slcache.old
C:\Program Files (x86)\Common Files\Adobe
and
SLStore to Slstore.old
C:\ProgramData\Adobe\SLStore
and Right Click on the Adobe Lightroom icon and run as administrator.
Regards,
Sandeep

Similar Messages

  • HT1338 Have a macbook pro 2009 currently at version 10.5.8 need to install new version for i phone 5 but will not let me until I install MAC OS X Version 10.6 cant find this anywhere! Any ideas thanks

    Have a macbook pro 2009 currently at version 10.5.8 need to install new version for i phone 5 but will not let me until I install MAC OS X Version 10.6 cant find this anywhere! Any ideas thanks

    Click here.
    (75139)

  • HT1926 I downloaded the latest version of iTunes; however, it now will not launch, citing Windows error 127, any suggestions?

    I downloaded the latest version of iTunes, now it will not launch.  I get a Windows Error 127 message.  Any suggestions?

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
    Let's try something relatively simple first. Restart the PC. Head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (Although the procedure is for Vista and 7 and you've got XP, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more.  Itunes starts but before anything loads a

  • I use a website for my job, and now that I have downloaded the new version of firefox my company website will not accept my password. I have changed to a new password, but it still will not let me in. I can still gain access to site using Safari.

    How can I use the new Firefox to access nwapeople.com?

    Well, two thoughts.
    The battery has completely discharged and will take overnight to recharge, so don't expect much in an hour.
    The battery has deep discharged and is now dead. It will never recharge and should be replaced.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.
    The flat fee for a battery exchange is, I believe, $99.00 USD.

  • I downloaded the new version of iTunes and now it will not open.

    I opened my iTunes a day ago, and the "Download new version" came up.
    I went and downloaded it and ever since iTunes will not open no matter what, I have tryed many ways to open it and it still wont open.
    When I go to log off, shutdown, or restart my computer, it will not. I can only shut it down and I have to do it maunally. But if I wait around for it to shutdown, ect. a "Ending Program" annoucement comes up and has the iTunes icon, but for the name of the progrom it is only a bunch of little and big boxes.
    I do not know what to do, I have unistalled iTunes and Quicktime, then installed it again and still nothing. I even tryed to do the "Repair" that comes up when you already have it installed and still nothing.
    Can anyone help me? Or does anyone else have this problem?
    hp   Windows XP  

    hey peeps i got a possible answer to our prolems. i contacted apple support and this is what they gave me:
    Using MSCONFIG to troubleshoot conflicts in Windows
    In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from working correctly, opening, or even installing. You might be able to resolve these conflicts by disabling some items using the System Configuration Utility (MSCONFIG) in Windows XP. This utility is not included with Windows 2000.
    Important: Disabling third-party System Services and Startup Items can prevent some software or OEM hardware on your computer from working correctly. For example, this can affect the CD/DVD control buttons on portable computers.
    1. On the Start menu, click Run. A Run window (command prompt) appears.
    2. Type msconfig in the Open field and click OK. The System Configuration Utility opens.
    3. Click the General tab.
    4. Select the "Selective Startup" option.
    5. Deselect the "Load Startup Items" checkbox.
    6. Click the Startup tab.
    7. Select the "iTunesHelper" and "qttask" checkboxes in the list.
    8. Click the Services tab.
    9. Make sure that "Hide All Microsoft Services" is selected.
    10. Click Disable All.
    11. Select the iPodService checkbox in the list.
    12. Click OK.
    13. Click Restart.
    If following these steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one or a few at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict. You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to recur.
    Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
    DISCLAIMER
    THE INFORMATION IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. APPLE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, APPLE COMPUTER, INC. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE INFORMATION CONTAINED HEREIN IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE INFORMATION. YOUR SOLE REMEDY AGAINST APPLE FOR DISSATISFACTION WITH THE INFORMATION IS TO STOP USING THE INFORMATION.
    Thank you,
    Apple
    now...it worked for me, and after i got iTunes to work i went back on the msconfig and i enabled all of the third party system services and start-up items so that all of my stuff worked again. read the dirctions carefully and thoroughly before using these directions. i was being helped by a professional and i am not taking responsibility if anyone does antyhing bad to their computer. my advice is you should set a system restore point before making all these changes.hope it works for ya guys!!!
    Asus, AMD Athlon 1.7 ghz, 1 gb RAM Windows XP

  • The newest version of iTunes begins downloading but will not finish and install.

    I have just purchased a new MacBook Pro, and the App Store lists iTunes 12.1 as an update to be downloaded and installed.  I have tried multiple times but it will not install and continues to show up as an update.  Is anyone else having this problem?  If not, what do you suggest I do to solve the problem.  All the other updated downloaded and installed with no problem.

    James Brown23 wrote:
    ... the App Store lists iTunes 12.1 as an update to be downloaded and installed.
    That is not possible, as iTunes 12.1 has not been released yet.
    The current version of iTunes is 12.0.1.
    Get it from:
    http://www.apple.com/itunes/download

  • I loaded the new version of firefox and now yahoo will not open up the email it only shows login and goes back to main sign in each time.

    the log in in comes up and sys login.yahoo...nd%3d13d5f2 and it keep s repeating series of numbers but never opens. It shows my name and says i have mail but as soon as i click on mail it takes me back to login page

    That problem can be caused by the Yahoo! Toolbar that extents too much downwards and covers the top part of the browser window and thus makes links in that part of the screen not clickable.
    *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode

  • My iPhone 4 allowed me to download the new iOS 7.0.2 update, but will not allow me to install!! Please help.

    Please someone help me, has anyone got any idea why it would allow me to only get half way through?

    Hello JMDTuition,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Best of luck,
    Mario

  • B1 Upgrade failed to launch the new version installation

    Hi all
    I encoutered the following problem when upgrading SAP B1 V8.81 SP0 PL5 to PL6. The Upgrade test showed no errors and the upgrade on the server finished properly. But then i started the client and got the message "The system cannot find the file specified. The B1 upgrade failed to launch the new version installation."
    It is not possible to deinstall the SAP Client because there is no such point under control panel > software! Does anyone know this behaviour? When i try to start the client from the b1_shr folder the message appears that there is already another version installed.
    Could it be a problem upgrading from PL5 to PL6 because they are both upgrade packages and not patchlevel updates?
    Thanks for your help.
    Greets
    Marco

    Hi
    I do not understand this sentence:
    >> When i try to start the client from the b1_shr folder the message appears that there is already another version installed.
    You have to run the SAP B1 client in the server to start the upgrade.
    Did you open SAP B1 client in server machine? Did SAP show you message to upgrade?
    All the best.
    Agustin.

  • I like the feature of the PDF being opened on the new tab on firefox browser windows. But the newer version (3.6 or 4.0) will automatically open PDF in a pop up adobe apps. How do I keep the PDF open on the new tab as before? thank you

    I like the feature of the PDF being opened on the new tab on firefox browser's windows. But the newer version (3.6 or 4.0) will automatically open PDF in a pop up adobe apps. How do I keep the PDF open on the new tab as before like the 3.5 ver.? I want the PDF opened in the new tab rather than in the Adobe's app's pop up window. Could you help?
    thank you

    '''I fixed mine by removing the Ask.com extension.'''
    Tools
    Add-ons
    Settings icon
    View Recent Updates
    Ask.com '''DISABLE'''
    Running FF 8.0 on Windows 7 (64-bit)

  • I've downloaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

    I've down loaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

    Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
    Todd
    Todd McVey
    Art Direction
    201-723-0104
    [email protected]
    www.toddmcvey.com
    @mctwitthis

  • I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

    I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • I tried to upgrade the new version for i pad mini but when downloading it just went off and told me to connect it to i tunes, so i did and now it says i need to restore it. Does that mean I will lose everything in my i pad?

    I tried to upgrade the new version for i pad mini but when downloading it just went off and told me to connect it to i tunes, so i did and now it says i need to restore it. Does that mean I will lose everything in my i pad?

    In other words, the upgrade process did not go altogether well and the device has lost all its contents. When you plug it in, they will be restored from the backup.

  • TS3212 I need to download the new version of Itunes for my current account, not set up a new account but can not figure out how to do it.

    I am trying to download the new version of iTunes for my existing account, not set up a new iTunes account.  How do I do this?

    The requirement shoul be on the box the iphone came in.  they are also on the website
    Syncing with iTunes on a Mac or PC requires:
    Mac: OS X v10.6.8 or later
    PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes 10.7 or later (free download from www.itunes.com/download)"

  • I need to down load the new version of itunes to my computer will it delete everything i have already downloaded from itunes all my play \lists/

    I need to download the new version of itunes to my computer will it delete everything I have purchased in the past and my playlists?

    To back up the suggestion above, here is a suggested backup strategy.
    tt2

Maybe you are looking for